Worst delivery service.They claim item will be delivered next day but even after one week ,no news, no tracking , worst behavior by Store staff. Zero Star.........Good bye... It has been more than 3 weeks, but they still did not refund the money for cancelled order. Called 10 times , contacted via mail 10 times..Everytime they say tell me your account number ,we will inform our account team. I am waiting for my money 700 euro which is blocked for more than 20 days... terrible

Me and my husband bought Acer laptop on sale. When we arrived at the house, my husband realised that the part of the cable (the one connected to the electrical socket) was missing, and that the little plastic bag containing it, was torn. He then went back to the store, and they gave him the missing cable. Back home, we wanted to do the laptop set up, but we were unable to because there was somebody else’s profile already set up. The profile was also password protected. I then went back to the store (that would be our 3rd time), to ask for a solution. The salesman gave me the password and mentioned that the laptop could have been used as a demo laptop. So, I have been sold a used computer in guise of a new one. When I arrived home, I have phoned the salesman and explained that according to the consumer law, I have a right to receive the new product, if this product has been sold as such. Salesman has talked to his manager, who said that because the laptop had been on sale, he could not offer us any compensation. I tried to explain to the salesman that the laptop was on sale not because it was used, but because it was put on sale during the sales period. The salesman was sympathetic but couldn’t do much. When I asked to talk to the manager, after few min, he told me the manager was extremely busy and in a meeting. I then called Krefel customer service who told me they only handle on line complaints (even though that doesn’t seem to be accurate) and they sent me to fill out the on line form. The way the customers are treated in this shop is absolutely inacceptable-legally and ethically. Me and my husband were very good clients at Krefel but it seems like we will have to change shops.

Avoid at all cost! I used to go to this store despite the poor service because I live close by (long queue, no stock, nothing in the shelves so the staff need to get any item in the storage room, parking gate is nonsense and the staff seems to struggle with what seems to be a very poor counter software), this time, I asked to buy a particular item, lady went to storage room and never came back, after waiting 30min I asked a second staff member who treated my purchase. Never again in this joke of a shop

Bought a washing machine and got it installed by them. For some reason the installers thought it was necessary to cut the drainage tube connector for some bizarre reason. Support send me other knuckleheads that after 15 min of yelling at my mother, threaten to come back and « teach me a lesson ». I have had to concede and buy myself a replacement drainage tube in order not to deal with this company ever again. Save your money and time go buy from somewhere else.

Do not browse their site while logged on to Facebook, Gmail etc, they will auto-enrol you on their newsletter just when browsing. GDPR doesn't apply to them it seems.

Nice store but slow service.

As an electronics shop, it is also a kids friendly environment. Spacious with a lot of option to explore and find the best that meets your needs. The staff are amicable and well mannered; the nuance they observe is that they are always there to help, though not in your way!

The girl that helped us made a very big efford with the language and eventually we end up buying all the tings we wanted for our new house. She was very nice and professional. Thank you for the amazing service.