5/5 Samantha J. 1 year ago on Google
I
am
expressing
my
sincere
appreciation
and
admiration
for
the
exceptional
hospitality
we
experienced
during
my
recent
stay
at
Fathoms
Hotel
&
Marina.
Without
a
doubt,
it
was
an
unforgettable
experience
that
exceeded
my
expectations
in
every
aspect.
From
the
moment
we
arrived,
we
were
greeted
with
warmth
and
genuine
care
by
the
owners
Steve
and
Cindie.
The
level
of
customer
service
provided
was
truly
outstanding.
They
were
not
only
attentive
and
professional
but
also
displayed
a
genuine
willingness
to
go
above
and
beyond
to
ensure
that
our
needs
were
met.
Their
friendly
demeanor
and
willingness
to
assist
created
a
welcoming
and
comforting
environment
throughout
our
stay.
The
hotel's
amenities
were
equally
impressive.
The
breakfast
provided
was
not
just
your
typical
continental
breakfast
but
a
variety
of
freshly-baked
bagels
and
pastries
from
the
local
bakery,
personally
picked-up
by
Steve
and
Cindie.
The
attention
to
detail
and
quality
of
the
food
were
remarkable.
Additionally,
the
coffee/snack
bar
was
a
delightful
touch,
offering
a
wide
selection
of
beverages
and
refreshments
to
enjoy
throughout
the
day.
The
highlight,
however,
was
the
stunning
view
from
the
hotel's
bay-facing
balcony.
It
provided
a
picturesque
backdrop
that
enhanced
the
overall
experience,
leaving
us
in
awe
of
the
natural
beauty
surrounding
the
property.
Imagine
having
a
cup
of
coffee
or
tea
while
with
a
gorgeous
view
of
the
water!
I
cannot
praise
Steve
and
Cindie
enough
for
their
commitment
to
providing
a
truly
exceptional
guest
experience.
Every
aspect
of
our
stay
was
carefully
thought
out
and
executed
to
perfection.
Their
dedication
to
ensuring
guest
satisfaction
is
evident
in
every
interaction,
making
it
clear
that
they
genuinely
care
about
their
guests'
comfort
and
enjoyment.
I
wholeheartedly
recommend
Fathoms
to
anyone
seeking
an
extraordinary
hotel
experience.
The
level
of
hospitality,
combined
with
the
outstanding
amenities
and
breathtaking
views,
creates
a
truly
unforgettable
stay.
We
are
already
making
plans
of
returning
because
of
the
true
rest
we
experienced.
Once
again,
I
extend
my
heartfelt
gratitude
to
Steve,
Cindie,
and
their
wonderful
staff
for
making
our
stay
a
memorable
one.
You
have
set
the
standard
for
excellence
in
the
hospitality
industry,
and
I
commend
you
for
it.