1/5 kate N. 10 months ago on Google
I
recently
had
a
distressing
experience
with
Westwood
Ophthalmology
Associates
and
feel
compelled
to
share
my
disappointment.
I
urgently
needed
to
see
an
ophthalmologist
due
to
severe
eye
pain,
so
I
called
their
office
seeking
an
appointment.
Unfortunately,
my
encounter
with
their
receptionists
left
me
feeling
neglected
and
disheartened.
Upon
explaining
my
situation
and
expressing
the
urgency
of
my
condition,
the
first
receptionist,
a
male,
initially
placed
me
on
hold.
After
waiting
for
what
seemed
like
an
eternity,
he
abruptly
hung
up
the
phone,
leaving
me
stunned
and
even
more
anxious
about
my
condition.
This
lack
of
professionalism
and
compassion
was
both
frustrating
and
concerning.
Undeterred,
I
called
again,
hoping
for
a
better
outcome.
This
time,
a
woman
answered
the
phone,
but
her
response
was
equally
disheartening.
She
informed
me
that
the
clinic
was
fully
booked
and
unable
to
accommodate
me,
even
in
the
case
of
an
emergency.
I
pleaded
with
her,
explaining
that
my
situation
was
indeed
a
genuine
medical
emergency,
but
she
placed
me
on
hold
for
an
additional
five
minutes.
To
my
dismay,
another
woman
eventually
picked
up
the
call,
pretending
to
be
unaware
of
my
previous
conversation.
However,
she
eventually
admitted
that
she
was
aware
of
the
urgency
of
my
situation,
yet
still
refused
to
provide
me
with
an
appointment.
This
callous
disregard
for
my
well-being
was
both
distressing
and
completely
unacceptable.
Based
on
this
appalling
experience,
I
cannot
in
good
conscience
recommend
Westwood
Ophthalmology
Associates.
The
lack
of
empathy,
professionalism,
and
promptness
displayed
by
their
receptionists
is
deeply
concerning,
especially
when
dealing
with
individuals
seeking
urgent
medical
attention.
As
a
patient,
it
is
crucial
to
feel
supported
and
cared
for,
and
sadly,
this
was
not
the
case
during
my
interaction
with
this
establishment.
In
times
of
medical
emergencies,
it
is
essential
to
find
a
healthcare
provider
that
prioritizes
the
well-being
and
timely
treatment
of
their
patients.
Regrettably,
Westwood
Ophthalmology
Associates
failed
to
meet
these
expectations,
leaving
me
with
a
negative
impression
of
their
practice.
I
strongly
advise
others
to
seek
alternative
options
for
their
eye
care
needs.