DO NOT RECOMMEND. Been here twice for a warranty part replacement and both times have been stuffed around. Both times the car was dropped off early morning, and was promised a pick up time around 1pm for the car to be ready. Of course, it was not ready at all and the car was sitting there for hours on end with no comms from the service team letting you know it's ready. Multiple calls made with no one to answer or get back to you. I had to physically visit the dealership to ask if my car is ready at the close of business. I had to reschedule personal and work appointments because of this which is very inconvenient and a waste of time. They claim text messages were sent but that's obviously a bunch of lies. Ridiculous and unprofessional service with meaningless apologies. What's the point of asking what time I would like the car to be ready when you can't live up to it? I am not bringing my car back here again.

Service department and management has no customer service skills at all. 9 months + of problems and many times the car has been returned and still not fixed and then created other problems and don't take ownership. Maybe 1 out of 5 calls get returned.

They just good at talking about what other dealers are bad at without giving you any good deal on new car. They won't give any quote so you can not compare them with others. Instead, their sales person will convince you to book car by paying deposit before they can send any qoute or anything. Just stupid. Other dealers send quotes first so that you can decide if you want to proceed or not. Don't waste your time. Check other dealers. If you buying commercial vehicles then don't expect any commercial discount you are entitled. They will simple say nobody does it. Well, I got $3300 off from Hyundai Aspley, and there are many who offer it.

Brought my car in for a service on Friday the 8/9. Paid $347 for the service. While driving home I noticed my service sticker on the windscreen and computer on my dash had not been updated. Something felt off, so I had someone with mechanical knowledge check over my car only to find absolutely NO part of the service had been performed except a stamp in the logbook. I informed them when booking the service that my brakes would need replacing this service as advised at my last one. This had not been done. There is a layer of dust over everything in my engine bay which made it very obvious that nothing had been done as there were no finger marks or disturbances to the dust. I also found a tool left jammed under my bonnet. Wonder how that got there considering nothing else had been done. I have brought the car back today to enquire why my service had not been performed. The manager Jay continuously argued back with me, even after showing him all the blatantly obvious signs that my car had not been serviced. Told me that my oil being a dark brown and stinking of petrol is normal. Finally he took the car to the technician to check over. About 15 minutes later he came out and told me that all the parts that were supposed to have been used on my car were still sitting there untouched. So no, my service had not been performed and I had PAID for that. I am thoroughly disappointed in Westpoint Autos and the manager for arguing with me and treating me as though I know nothing even though I was right from the beginning. I have now had to sit and wait another hour to be provided with an invoice and have been informed the only way to be refunded is to provide my bank details and wait two weeks to get my money back.

Very happy with my service. Brittany was such a big help when booking my car in and was very thorough on what to expect. She also kept me updated throughout the day which I appreciated

Wonderful customer service. Everyone I've had the pleasure of dealing with has been wonderfully helpful. They've made my first new car experience just that much better.

We have had a tremendous experience at Browns Plains. This is our 3rd Hyundai, (the latest for my daughter's family) who were involved in a dreadful accident that wrote their other car off. Lucky to have escaped life threatening injuries, we visited Dillon late last Friday. Between him, Jarrod and the staff we secured an excellent vehicle for them and am so grateful for the professional, yet friendly way we were treated. The poor staff staying after hours so my family could decide if it was the vehicle for them. Nothing but accolades for these 'non pushy' yet efficient guys. Thanks heaps, we are very grateful.!

Not impressed with the service department, tuscon went in for a 15k service when i got home i checked to make sure it was completed correctly. Logbook was not filled out, no water in the washer container (even though they charge you $2.35 for the solution) and air filter had bugs and leaves in it should atlest be blowing it out. I rang to sort this out they were going to call back in 20 mins but didnt i called back 3 hours later and left a message but i still have not received a call back. Now i have to drive 35 mins and a day off work to sort this out. Ive had to drive back after the 3k check over because they didnt reset the service reminder