2/5 Michael S. 10 months ago on Google
Posted
a
glowing
review
7/8
on
Trip
Advisor
(food
&
ambiance)
and
had
the
option
to
send
a
private
note
to
restaurant.
It’s
been
three
weeks
with
no
response
from
the
restaurant,
so
I
am
sharing.
If
my
very
accurate
evaluation
of
our
service
experience
is
acknowledge,
I
am
happy
to
delete
and
copy
the
very
positive
review
which
was
already
posted
on
other
sites.
Service
this
evening
was
atrocious.
Pierre
was
very
polite,
but
after
he
took
our
order
he
did
not
return
to
the
table
one
time
until
he
dropped
off
a
dessert
menu.
He
had
the
outdoor
section
and
we
were
his
one
inside
table.
He
was
literally
only
seen
when
walking
past
our
table.
Never
one
time
stopped
to
check
on
us.
No
bread
service
was
ever
offered.
Iced
tea
was
never
refilled.
My
salad
was
either
forgotten
or
just
left
in
the
kitchen.
It
was
finally
brought
to
the
table
by
a
different
server
after
my
entree
had
been
entirely
consumed.
Manager
stopped
by
the
table
shortly
after
we
were
seated,
and
after
finding
out
it
was
our
first
visit,
he
said
he
was
going
to
bring
out
a
sample
of
the
chef's
soup
for
us
to
try.
Never
saw
him
again
and
no
soup
was
ever
delivered.
An
entirely
different
server
delivered
our
entrees
and
asked
my
wife
if
she
would
like
Parmesan
for
her
scampi.
She
said
yes,
and
yet
another
empty
promise
-
no
Parmesan
ever
made
it
to
the
table.
We
will
be
back
because
the
food
was
exceptional,
but
your
team
needs
to
focus
on
follow
up.
Under
promise
and
over
deliver
rather
than
vice
versa.