5/5 Crystal .. 7 months ago on Google
Our
experience
at
Hockey
Monkey
in
Norwood,
Massachusetts,
was
nothing
short
of
exceptional.
We
initially
purchased
a
pair
of
hockey
pants
for
our
daughter,
only
to
discover
upon
returning
home
that
the
zipper
was
unfortunately
broken.
Living
a
few
hours
away,
we
were
concerned
about
the
logistics
of
resolving
the
issue,
especially
with
our
daughter's
state
tournament
approaching.
Enter
Joe,
the
store
manager,
who
went
above
and
beyond
in
delivering
outstanding
customer
service.
Joe
not
only
facilitated
the
return
of
the
defective
pair
but
also
took
proactive
measures
to
ensure
our
daughter
had
a
replacement
pair
well
before
her
upcoming
tournament.
His
dedication
and
efficiency
in
handling
the
situation
left
a
lasting
impression
on
us.
It's
rare
to
encounter
such
a
high
level
of
commitment
to
customer
satisfaction.
Joe's
professionalism
and
the
store's
willingness
to
swiftly
resolve
the
issue
showcase
Hockey
Monkey
in
Norwood
as
a
prime
example
of
excellent
customer
care.
We
are
grateful
for
the
positive
experience
and
would
highly
recommend
this
store
to
others
seeking
quality
products
and
exceptional
service.