Booked to stay at these apartments for my birthday 31st July 3 nights back in January and paid, emailed them to confirm all was well due to Covid 3 weeks ago , took a week to reply which they said all was fine and would message a code on day of check-in at around 3pm to get access, got no code still waiting!, rang and emailed them numerous times to no avail had no other choice but to book other accommodation at very short notice 6pm and which I wouldn’t have chosen!, but obviously limited availability, these apartments totally ruined my birthday weekend and I am still waiting for a reply!!, I do not recommend booking these apartments I wouldn’t want anyone else to go through same experience, travelling etc...

Still waiting on a refund to be provided to us from June! Steer clear and don't book with them!!! I cant give them 0

6 hour journey from London to Liverpool. Got there and was freezing cold only to be told they lost our booking although we'd paid nearly an arm and leg for it. No sympathy from a Gentleman there who told me they weren't liable. Hotels.com are an absolute disgrace of a company, hanging up on me 8 times after explaining my situation. Tried reaching them for over an hour! Only positive out of this was Mary who sorted us out massively and rectified a lot of problems hence the 2 stars. Them 2 stars are not for the apartment they're only for Mary because she sorted us out smoothly, so hats off to Mary, she was unreal. However the apartment we paid for originally said it slept 4 but we could barely fit 3 in, we had to take turns sleeping on the floor which was annoying. Not a nice first Liverpool experience, it left a rather sour taste in my mouth. Wouldn't be recommending. And again Hotels.com are an absolute disgrace, don't use them!

DO NOT USE!!!!!!!! Take your money - cancel a week before your stay and do not deliver on the refund that is promised. There is no telephone contact with this property and they ignore emails!

We had a really enjoyable stay this weekend at Union Bank! Currently there are some renovations being made along the street, so the entrance-way is slightly concealed but still accessible. The apartment is directly opposite the Alchemist, where we went for dinner and drinks. We found the location really central, with the Liverpool One only 5-10 minutes’ walk away. We didn’t need a taxi all weekend when we went out in the city! The apartment was lovely and had great space for what we needed. The staff had thoughtfully put the heater on for our arrival, but the bedroom was very warm and definitely needed airing out! But, it was cold out so couldn’t fault their foresight there! Our only fault with the room was that our bath plug was detached, and couldn’t reattach to hold water. We used the kitchen sink plug, which did work effectively but made sure to pass that complaint on. There isn’t a front desk at this apartment, but there was a security guard on through the night who was very courteous and helpful. We also received several phone calls from Union Bank staff to check everything was going okay with our stay, which was nice in place of a front-of-house desk. Overall we had a lovely stay and felt we had received great value in terms of central location and the apartment itself. We would definitely stay again!

Terrible customer service. Booked the room with a whirlpool, however room ran out out hot water before it could be used by everyone (there was 2 of us). Followed instructions for turning hot water back on, but no luck. Called their out of hours support who tried taking us through the exact same thing we had tried, and then just said they would send an engineer the next day (we were only staying one night). Have emailed them since, and all they have offered is 20% off my next stay. Safe to say, I won’t be staying there again! Other than that; good location. Rooms are decent size, but a bit shabby (down to age more than anything) Would NOT stay again

Stayed here last October. Can honestly say the best apartments I've stayed in when in liverpool. Top class.Tried booking them again for 14th March.Fully booked.will definitely stay here again.And so central. Will be back in June hope it's available.

We had a lovely weekend at these apartments and i would definitely stay there again. Excellent central location. The rooms are tastefully decorated, clean and spacious. The lift is tiny and the stairs are a bit of a pain when you've had a few. But the apartments itself was lush. Loved the whirlpool bath but did have to point out that the bath had dropped & the the plug was faulty. Staff were lovely & helpful though and I look forward to returning.

Booked at the last minute and so pleased apartments were clean and bright and so near the city centre but quiet, all slept well. We had the four person two bedroom and had plenty of room, storage was a little thin on the ground very nice dressing tables but a set of drawers would have been good, also more plugs in upstairs bedroom as one double is just not enough, kitchen is well equipped just needs a chopping board to complete

Fantastic place, incredibly reasonable prices for what you get. Stayed in the Spa Bath apartment and it was very nice. Perfectly clean, well laid out, modern look and will be back. I called the staff and asked where the best place to park was and the lady on the phone was very accommodating, helpful and friendly and later I was offered discount on my next stay by the staff over the phone as when I was asked if I came to Liverpool for anything special I said I proposed to my girlfriend... Well, Fiancé now. Very special and memorable stay, I can't recommend it enough.

17 of us on a stag do, was easy to book and location was good. Think the whole place needs a freshen up, not very clean. I stayed in a 7 birth apartment which only has 1 bathroom?? But a 5 birth has 2 bathroom? Doesn’t make sense. Plus none of them have any windows you can open, so the whole weekend you have no air in the rooms. I wouldn’t book this place again.

Clean and spacious multi level serviced apartment which was value for money. The reception is remote for the venue, but the staff are helpful and friendly. Access to the room is via a key kept in a wall safe with a combination lock which is a bit of a faff. No recycling facilities are provided.

Good option especially considering the fantastic location. Bed was comfy, and the apartment had almost all the bells and whistles you'll need on a short stay. I was however let down by rowdy neighbours in other apartments. Also, apartments lacked some basics that would have improved the experience. There was neither a bin nor a toilet brush in the bathroom, and the shower head is not detachable - which might not be to everyone's liking. The floorboards are too creaky in some places - might do with some more sound insulation.

Spent some time here with my two children. I asked for heaters and within the hour I was given four to heat up the apartment! The staff went above and beyond! Love these apartments.