1/5 Jacob K. 1 year ago on Google
I
am
a
IHG
Diamond
member
so
I
am
familiar
with
many
IHG
hotels.
Lets
start
with
the
positives:
-
The
hotel
is
new
and
the
rooms
still
look
fresh
-
the
hotel
is
centrally
located
My
main
issue
is
with
the
service
of
the
reception
and
bar.
I
stayed
several
times
in
this
hotel,
so
here
are
a
few
of
my
bad
experiences:
-
The
staff
is
often
unfriendly
-
I
had
booked
for
2
people
and
therefore
asked
if
I
could
have
a
second
key
card
for
my
partner.
It
required
a
2
minute
argument
before
they
finally
issued
the
second
key-card.
-
I
parked
my
car
in
the
hotel.
When
I
wanted
to
leave
with
the
car
to
come
back
later,
they
said
the
space
would
probably
be
gone
when
I
come
back
later.
They
said
I
would
still
have
to
pay
for
parking
in
the
afternoon.
When
I
came
back,
there
was
indeed
no
free
parking
spot
available
any
more.
To
their
credit,
when
I
explained
the
situation
at
check.out
they
dropped
the
cost
for
parking
in
the
afternoon.
However,
there
was
no
apology
for
the
hassle.
-
I
chose
a
Jack
Daniels
with
coke
as
welcome
drink.
They
tried
to
mix
it
with
1.5cl
Whiskey.
I
mentioned
that
a
standard
longdrink
has
4
to
6cl.
He
said
it
is
normal
to
do
it
with
2cl.
Again
I
had
to
argue
in
order
to
get
a
normal
drink.
Another
guest
who
overheard
the
discussion
also
shook
his
head
and
told
the
bar
tender
that
2cl
in
a
longdrink
is
not
normal.
-
When
I
checked
out,
they
wanted
to
charge
me
for
the
"free"
welcome
drink.
Again
it
required
a
discussion
before
they
dropped
it.
-
I
experienced
internet
disruptions,
which
of
course
can
happen.
However,
when
I
reported
it
to
the
reception
lady,
she
answered
in
an
annoyed
tone
that
she
is
aware.
I
asked
if
she
has
an
idea
when
it
would
work
again,
and
she
answered
in
a
snappy
way
that
she
she
has
no
idea.
No
apologies,
no
indication
of
how
long
this
could
take.
-
They
are
generally
unaware
of
the
IHG
loyalty
program.
I
always
have
to
request
the
membership
benefits
(room
upgrades
are
out
of
question
anyways
as
they
only
have
Standard
rooms"
in
the
entire
hotel)
-
Quality
of
the
breakfast:
Of
course
this
is
a
Holiday
Inn,
so
my
expectations
are
not
high.
However,
the
quality
is
worse
than
most
other
Holiday
Inns.
Why
do
I
still
go
to
this
hotel?
Wuppertal
does
not
have
good
hotels.
This
one
at
least
looks
clean
and
being
an
IHG
member
I
collect
loyalty
points.
However,
this
is
the
worst
IHG
hotel
I
stayed
with
so
far.
My
recommendations
to
their
management:
-
Fire
your
current
staff
members.
Hire
staff
that
truly
enjoy's
working
with
people
-
Be
accommodating
to
guest
requests.
Dont
be
stingy,
it
costs
you
almost
nothing
to
make
your
guests
happy
-
train
your
staff
on
the
loyalty
program
so
your
guests
don't
have
to
argue
about
the
standard
benefits
of
IHG
membership
levels