1/5 Eric B. 4 months ago on Google
I
shop
at
this
Petco
at
least
once
a
week
and
have
for
the
past
few
years.
Almost
all
of
my
encounters
with
the
staff
have
been
pleasant
but
today
their
“manager”
and/or
a
woman
named
Christina
has
ensured
I
will
never
step
foot
back
into
the
store
again
and
I
will
also
be
examining
any
litigious
possibilities
as
well
as
grounds
for
criminal
complaints
that
my
lawyer
finds
applicable.
Earlier
in
the
week
I
purchased
a
reptile
from
this
location,
and
the
next
day
when
returning
to
purchase
some
more
items,
I
spotted
a
sign
that
said
50-percent
off
reptiles.
The
manager
was
busy
that
day,
and
Thanksgiving
was
the
following
day,
so
I
decided
to
call
about
the
matter
on
Friday.
Long
story
short,
the
“manager”
or
Christina
came
up
with
a
bunch
of
excuses
on
why
I
could
not
get
a
partial
refund
to
account
for
new
sale
when
I
did
call
Friday.
I
then
said
I
would
return
the
reptile
and
just
get
a
full
refund.
When
I
arrived
at
the
store,
Christina
gave
me
an
incorrect
refund
amount
which
was
not
fixed
before
loudly
stating
in
front
of
other
customers,
“Don’t
you
ever
threaten
to
kill
one
of
our
reptiles?”
Her
words
sounded
so
insane
and
like
the
ramblings
of
a
mad
person
that
I
was
initially
confused.
She
pressed
that
I
had
threaten
to
kill
the
animal
if
they
didn’t
take
it
back
and
said
I
had
been
recorded.
Lot
of
things
wrong
here,
but
maybe
the
employee
has
racial
bias:
I
rescue
reptiles
from
local
shelters
and
run
a
reptile
care
website
-
I
would
never
harm
a
reptile.
I
never
said
anything
even
close
to
this
so
to
hear
these
words
out
of
her
mouth
was
infuriating
and
embarrassing.
I
asked
for
the
recording
to
be
played
to
verify
these
heinous
accusations
but
was
told
I
could
not
hear
them
-
which
is
good
to
know
since
recording
conversations
in
the
state
of
California
is
illegal
without
two-party
consent.
Christina
also
publicly,
quite
loudly
in
front
of
other
customers,
accused
me
of
threatening
to
kill
animals
while
also
saying
this
herself
in
a
threatening
manner.
Was
I
defamed
by
a
Petco
employee
on
store
premises?
It
certainly
felt
that
way
so
I
will
be
contacting
the
district
manager,
Petco
corporate,
Petco
social
accounts
and
leaving
this
review
in
more
places
as
well
as
examining
my
legal
options
-
defamation
included.
This
should
have
been
a
simple
transaction
ending
in
us
buying
the
store’s
stock
of
dart
frogs
for
my
little
sister’s
vivarium
-
and
the
consequent
future
sales
of
insect
feeders,
bulbs,
dishes,
etc,
but
now
it
will
end
in
revenue
loss,
a
vital
care
cancellation,
bad
reviews,
and
wasted
resource
management,
which
is
…..
poor
managerial
performance
from
whomever
I
initially
spoke
to
on
the
phone.
I
feel
bad
for
the
really
good
people
that
do
work
here
but
understand
now
why
the
turnover
is
high
and
the
store
is
understaffed.
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