1/5 Vic T. 2 years ago on Google
(Translated
by
Google)
1/24
I
bought
a
100
yuan
bead
scale
at
5:00
p.m.
and
a
total
of
2
bead
scales.
When
I
bought
it,
I
found
that
a
bead
scale
was
dead
in
the
fish
tank
in
the
store.
I
asked
the
clerk
and
answered
that
because
there
was
too
much
ammonia
in
the
water,
the
fish
only
happened
to
grab
the
site.
,
causing
a
beadscale
to
be
attacked
to
death.
Since
my
younger
brother
is
a
novice,
I
asked
the
clerk
if
I
bought
2
of
them
and
went
back,
will
there
be
any
adverse
effects?
At
the
moment,
the
clerk
answered
no,
and
asked
the
clerk
to
help
me
choose
2.
As
a
result,
the
2
bead
scales
that
I
bought
at
6:00
p.m.
on
1/26
died
suddenly
for
no
reason,
and
the
method
of
death
was
exactly
the
same
as
the
one
I
saw
in
the
aquarium.
Immediately
called
the
clerk
to
ask
why,
but
the
clerk
replied
that
it
was
caused
by
the
poor
physique
of
that
batch
of
fish.
Here,
my
brother
has
2
questions
to
ask:
1.
Before
buying
it,
the
clerk
said
that
the
price
of
bead
scales
in
the
store
is
more
expensive
because
they
would
go
to
the
fish
farm
to
choose
it
in
person,
so
it
makes
sense
that
it
is
more
expensive
than
other
operators,
but
why
did
the
sudden
death
incident
happen
immediately
after
buying
it
home?
And
also
explained
that
it
was
because
of
the
fish's
physique.
Isn't
this
statement
contradictory?
2.
Called
the
store
to
inform
the
clerk
of
the
situation,
and
found
that
the
clerk
had
a
negative
attitude
in
handling
it.
Of
course,
the
younger
brother
did
not
discuss
the
matter
of
compensation
in
the
follow-up,
so
he
should
spend
money
to
buy
a
lesson.
Considering
the
above
two
points,
there
are
considerable
flaws
in
the
aquarium's
business
integrity
and
customer
complaint
handling.
I
hope
that
if
any
aquarists
want
to
buy
anything
here
in
the
future,
they
will
think
twice.
(Original)
1/24晚上5點多買了1隻100元的珠鱗共2隻，購買時發現店內魚缸裡死了一隻珠鱗，詢問店員後回答因為水中氨氣過多，魚隻發生搶地盤事件，造成一隻珠鱗被攻擊至死。因小弟是新手，故詢問店員若我買了2隻回去是否會有任何不良影響？當下店員回答並不會，還請店員幫我挑了2隻，結果1/26晚上6點多買回家的2隻珠鱗無故暴斃，且死法跟在水族館看見的那隻一模一樣，當晚即刻打電話詢問店員何故，結果店員回答是那一批魚的體質比較差所造成，在此小弟有2個問題想請教：
1、未購買之前，店員說店內珠鱗價格較貴是因為他們都會親自至魚場挑選，所以比其它業者貴是有其道理存在，但為何卻買回家後馬上發上暴斃事件？且還解釋是因為魚隻體質問題，此一說法豈非自相矛盾？
2、打電話至店內告知店員情況，發現店員處理態度消極，當然後續小弟也沒討論到賠償事誼，就當花錢買個教訓即是。
縱合以上所述2點，此一水族館的買賣誠信與客訴問題處理都存在相當的瑕疵，希望以後若有魚友想至此購買任何物品，還望三思。
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