Even though the hotel is nice and cosy, but they are far from 4 stars Pros: -Nice spacious room. We had windows facing the backyard and had a bit of a Mountain view and great joy to wake up with the sun! -Location. Everything is one step away — from the city centre with all the restaurants and cute old town streets to the railway and bus stations. Across the street, there’s also an entrance to the shopping mall. -Reception staff speaks English -The Internet is quite good for the hotel -Good breakfast selection. Prosecco is definitely a big benefit 😁 -The option to open the window in the room is great and not as common in hotels. -Carrot cake in the restaurant is a must-have for those who love sweets! So juicy and creamy 🤤 Cons: -The cleanliness of the room is not ideal: we had an old dark web above our bed on the ceiling. -The lead of the toilet seat was broken and nobody told us about it upfront, so I needed to double-check myself if they are aware that it was broken before us. -The glass in the shower that is supposed to protect water from leaking missing the bottom rubber part, so the water goes down on the floor -Communication is very low if not absent. During the check-in, we asked about the free hour in the spa that we had with our reservation and about massage options. The lady said that we need to reserve it up front, as it’s gonna be just for us. We discussed our time availability and agreed that she’ll check the time slots at the spa and will contact the massage therapist to make sure about the time. We asked them to contact us via email, as most of the time we won’t be in the room. No one ever reached back to us. -If your room will face the street, it’s gonna be quite noisy. -Mattresses are old and not exactly comfy. Even our Dormeo at home is better. -Towels. Are so old that there were 2 holes in one of them. -The beds are not for tall people 🥲 General impression. It’s a nice hotel that has the potential to be 4* but far away from it now. As a guest, you can forgive a lot of technical issues like broken toilet lids etc. But for that, there should be cleanliness, good communication and small final touches that show you that you are appreciated (from the card with flowers on the bed as a welcome to small toothpaste etc).

Wonderful hotel in a very downtown neighboring Mirage Shopping Mall and just walking distance away from the Old Market. Very nice service, great cook and tasteful breakfast. Thumbs up! Highly recommended. Keep an eye on your keycard, once you loose it the fee is EUR 5.

Nice staff, well furnished rooms, though they start to look a bit dated (chipped edges, scuffs here and there). The breakfast is average or slightly above, with warm and cold buffet, sweet options and cereals and a few kinds of fruit. Highlight is the live cooking where you can get freshly prepared breakfast (smashed eggs, pancake, etc.) to your taste.

Great hotel, perfect location in downtovn, helpful stuff. Buth i dont have wifi on room.

Nice looking hotel with comfortable beds.

3 stars because of really not good food

Not a medium rare stake. Not as good as it was in past.

(Translated by Google) Very nice hotel in the city center. The hotel actually has a parking lot with enough spaces. Free parking for guests. Upon arrival, the hotel made a good impression on us. Pleasant service at the reception. The rooms are clean and nice. It might be necessary to change the carpet over time. Otherwise, I have nothing to complain about the room. Breakfast was included in the price of the accommodation. I also rate them very well. Good selection of food and pleasant service. I definitely recommend this hotel if you want to be in the center. (Original) Velmi pekný hotel v centre mesta. Hotel ma vlastne parkovisko s dostatkom miest. Pre ubytovanych parkovanie zdarma. Po prichode na nas hotel posobil dobrym dojmom. Príjemna obsluha na recepcii. Izby su ciste a pekne. Chcelo by to mozno casom vymenit koberec. Inak nemam izbe co vytknut. V cene ubytovania sme mali ranajky. Tie tiez hodnitim velmi dobre. Dobry vyber jedla a prijemna obsluha. Urcite odporucam tento hotel ak chcete byt v centre.

(Translated by Google) I can recommend, but it may not be a clear holiday for my next visits to Žilina. Hotel - quiet. Good location Room equipment - decent, minibar rich offer, bathroom spacious Beds - standard Staff - very helpful and attentive Location - center of the center Restaurant - there is definitely room for improvement. Lukewarm soup, dry tenderloin Breakfast - very good and rich selection. Next to the breakfast room is a café where you can smoke. Unfortunately the smoke was smelled. Sport and SPA - I did not use the hotel Parking - right next to the hotel (Original) Mohu doporučit, ale jasná volna to být pro další mé návštěvy Žiliny nemusí. Hotel - klidný. Dobrá poloha Vybavení pokoje - slušné, minibar bohatá nabídka, koupelna prostorná Postele - standard Personál - velmi vstřícný a pozorný Poloha - centrum centra Restaurace - zcela jistě je co zlepšovat. Polévka vlažná, panenka suchá Snídaně - velmi dobrá a bohatý výběr. Vedle místnosti na snídaně je kavárna kde lze kouřit. Bohužel kouř byl cítit. Sport a SPA - nevyužil jsem nabídku hotelu Parkování - přímo u hotelu

(Translated by Google) The location of the hotel is excellent, the parking lot right behind the hotel is included in the price of the stay. What made me very happy is the private wellness reserved for an hour, so you can relax perfectly. Wellness was great, completely sufficient. The rooms are clean, nice, I wouldn't change anything. For breakfast, there was a wide selection of food and especially tasty, the coffee was perfect. 👍 We will definitely come back here. (Original) Poloha hotela je vynikajúca, parkovisko hneď za hotelom v cene pobytu. Čo ma milo potešilo je privatný welness vyhradený na hodinku, čiže si človek dokonale oddýchne. Welness bol super, úplne postačujúci. Izby čisté, pekne, nič by som nemenila. Na raňajky bol široký vyber jedál a hlavne chutné, kavička perfektná. 👍 Určite sa tu ešte vrátime.

Amazing hotel and kind employees!! Recommend to everyone!

(Translated by Google) The hotel has a very good location. My observations: - the room was clean, any items such as slippers, slippers, hygiene items were available - the radiator in the room was turned off, I don't know if they haven't accommodated anyone there for a long time, it would be useful if the guest room is being prepared to heat it up properly. The radiator in the relatively large bathroom was turned off completely, it was cold there - the whole time there was a cracking sound in the room, as if due to metal expansion, but I expected it to stop at night. Zial did not stop and it was quite disruptive. - otherwise, the room facing the courtyard was quite quiet, in the morning I could hear the toilet flushing and the shower from the neighboring rooms, that woke me up earlier than the alarm clock. - breakfast, I read all kinds of reviews about it from the past. However, I was pleasantly surprised, there was a wide range of savory and sweet pastries, hot and cold buffet, raw and mixed dishes, vegetables, fruits, home-made desserts, excellent strudel and first-class coffee. I haven't tried the wellness, maybe next time. Some receptionists are more experienced, juniors need to gain more practice to strengthen their self-confidence. (Original) Hotel ma velmi dobru polohu. Moje postrehy: - izba bola cista, akekolvek veci typu papuce, zupan, hyg.potreby boli k dispozicii - radiator v izbe bol stiahnuty, neviem, ci tam dlhsiu dobu nikoho neubytovali, hodilo by sa, ak sa pripravuje izba pre hosta zakurit tam poriadne. Radiator v pomerne velkej kupelni bol vypnuty uplne, bola tam zima - cely cas bolo v izbe pocut praskanie, akoby pri roztaznosti kovov, no cakal som, ze v noci to ustane. Zial neustalo a bolo to vcelku rusive. - inac bola izba orientovana do dvora vcelku ticha, rano bolo pocut splachovanie zachodov a sprchu zo susediacich izieb, to ma zobudilo skor nez budik. - ranajky, na ne som cital vselijake recenzie z minulosti. Bol som vsak prijemne prekvapeny, na vyber bola siroka paleta peciva slaneho ci sladkeho, teply, studeny bufet, syrova, miesana misa, zelenina, ovocie, asi domace dezerty, vyborna strudla a prvotriedna kava. Wellness som nevyskusal, mozno nabuduce. Niektore recepcne su skusenejsie, juniorky musia ziskat viac praxe, aby si upevnili sebavedomie.

Suprrrrr

Stayed there during a music tour in May 2023. Great hospitality and they helped us with multiple tasks. Place is in a comfy and quiet area and rooms are great.