1/5 Staci E. 1 year ago on Google
My
partner
called
the
Gym
to
cancel
his
membership.
Was
told
he
needed
to
go
in
person
to
fill
out
a
paper
form
and
to
come
in
on
the
first
of
the
month.
We
followed
the
gym’s
directions
and
filled
out
the
form
on
the
first
of
the
month
after
driving
three
hours
to
do
so.
The
person
working
said
everything
was
great
and
that
there
would
only
be
a
$30
cancellation
fee.
However,
the
Gym
never
emailed
confirmation
of
canceling
the
gym
membership
and
charged
us
for
the
entire
new
month
as
well.
Called
customer
service.
They
said
they
have
no
record
of
the
original
phone
call
to
the
gym
and
that
there
hasn’t
been
a
cancellation
processed
yet.
Customer
service
said
there
is
no
way
for
them
to
know
that
what
we
are
saying
is
true
because
there
isn’t
any
recorded
information
on
their
part
and
that
the
gym
must
have
given
us
wrong
information
if
we
did
call.
So…
the
gym
lied
when
telling
us
to
come
in
person
on
the
first
of
the
month.
The
gym
made
no
record
on
the
account
about
that
call.
The
gym
was
then
able
to
make
money
by
charging
us
for
another
month.
And
their
corporate
office
said
they
will
not
refund
and
will
be
keeping
his
money.
Also…
the
gym
made
no
record
of
us
canceling
the
membership
in
person
with
a
written
form.
And
never
sent
an
email
confirmation.
So
we
are
left
wondering
if
we’ll
continue
to
be
charged
for
a
membership
we
cancelled
and
if
we
have
to
drive
another
six
hours
(there
and
back)
to
cancel
again
in
person,
but
this
time
on
video
so
that
the
corporate
office
and
the
local
gym
won’t
be
able
to
scam
us
out
of
our
money,
again.
He
chose
this
gym
because
of
their
message:
“We
are
here
to
serve
you
and
make
sure
you
have
a
pleasant
experience
in
our
club.
Our
goal
is
to
provide
people
with
a
positive,
uplifting
atmosphere
that
glorifies
God
and
we
have
been
doing
so
since
2006.”
Their
lying
and
scamming
is
not
Christ
like
behavior.
It’s
shameful
and
dishonest.
We
have
moved
out
of
this
city,
but
best
believe
we
will
be
telling
our
Arlington
Church
Congregation
about
this
gym’s
actions.
They
are
about
to
lose
many
customers.
The
gym
needs
to
do
the
right
thing.
The
Christ
like
thing.
Ask
for
forgiveness
and
make
right
your
wrongs.
Lead
in
faith.
6 people found this review helpful 👍