Worst rated Hospitals & Clinics in Royal Tunbridge Wells, United Kingdom

😠 Really awful. I tried to call the surgery for 45 minutes today, and each time I called I was put straight on hold. After 10 minutes of being on hold, the automated message changed to one saying that they were now closed, and then cut me off. I did this 4 more times before giving up and driving to th...

😠 As a NHS service this is the worst one I have ever experienced. As a mental health service they are not just inadequate/ineffective, often they make those who have reached out to them for help feel worse than before they had anything to do with Highlands house. Poor communication, a lack of empathe...

😠 I have used this surgery for 28 years now and can I say it’s performance is at an all time low. The e-consult works fine and handled promptly unless it says call to see a doctor to be then told “You cannot book appointments for any future date, call in the morning for a same day appointment which is...

😠 This is the most baffling practice I have ever encountered, with the most unhelpful and obstreperous receptionists and the most Byzantine appointments ‘system’. You have to call on the day for an appointment, but when you do call you are told that the appointments are all gone. You can’t book ahead...

😠 Rude staff, Kelly is her name and she is unbelievably rude!!! Really bad attitude towards customers and was arguing with me. They tell you to ring at 8:30 but they don’t answer then 2:00 and when they answer all appointments are gone. How are we ever supposed to get an appointment? 2 weeks time isn’...

😠 AVOID! AVOID! AVOID!! Since merging with Grosvenor they have slowly gone down hill and become awful. I've been trying to get a doctors appointment for 3 weeks now, i ring dead on 8.30am and after being put on hold for 20mins they say there's only emergency appointments left. HOW?! When I request an...

🫤 There are a few things to say about the practice. The doctors and nurses here are amazing. Lorraine especially. However, it's impossible to get an appointment when you need one, or even to get through on the phone line. And sometimes the ladies on the front desk can be cold and dismissive and someti...