3/5 Francisco G. 7 months ago on Google
The
staff
is
the
best
part
of
the
hotel.
They
were
always
incredibly
welcoming
and
tried
to
provide
solutions
whenever
possible
-
which
weren't
many.
But
they
were
truly
exceptional
in
their
friendliness
and
customer
service.
I
didn't
have
high
expectations,
but
I
had
a
minimum
standard
for
a
4-star
hotel.
When
I
arrived,
I
encountered
numerous
problems
that
I
didn't
expect.
Shortly
after
arriving,
I
was
negatively
surprised,
as
the
bedding
in
the
room
had
some
visible
stains
on
the
pillows
-
when
I
asked
for
them
to
be
changed,
the
lady
apologized
but
said
it
was
a
common
occurrence.
The
room
was
quite
rundown,
with
the
wood
on
the
furniture
somewhat
damaged
and
creaking.
There
were
2
single
beds
pushed
together
instead
of
a
double
bed.
In
the
bathroom,
there
were
holes
and
damage
in
the
wood
of
the
door,
seemingly
from
a
past
flood.
Even
the
window
curtain
didn't
completely
block
out
the
morning
sun,
and
it
had
multiple
holes
that
appeared
to
be
from
insects.
Speaking
of
insects,
when
we
entered
the
room,
there
were
about
5/6
flies
flying
around
and
bothering
us
quite
a
bit
-
once
again,
we
asked
for
help
(some
kind
of
plug-in
device),
but
the
only
solution
available
was
a
chemical
spray
that
left
a
lingering
smell
in
the
room,
and
the
canister
wasn't
even
working
properly.
On
top
of
all
this,
I'm
not
an
expert
in
construction,
but
compared
to
other
hotels
I've
stayed
at,
you
can
hear
everything
inside
the
rooms
-
from
having
difficulty
falling
asleep
at
night
because
you
can
hear
children
running
around
in
the
room
above,
to
being
woken
up
early
in
the
morning
by
people
dragging
their
suitcases
and
talking
in
the
hallway.
Additionally,
the
pool
is
nice,
but
the
plastic
chairs
are
terrible,
and
many
of
them
are
broken
-
the
worst
I've
seen
in
a
4-star
hotel.
On
Sundays,
for
those
who
would
like
to
have
lunch
before
checking
out
of
the
hotel,
it's
not
possible
because
the
restaurant
offers
very
few
meals
and
is
only
open
for
dinners
from
Thursday
to
Saturday.