1/5 Hope 1 year ago on Google
Response
to
Manager
feedback
for
how
our
group
was
badly
treated.
Since
you
don’t
allow
customers
to
respond.
I
will
just
add
my
experience
yet
again
to
advise
the
public
of
how
rude
your
staff
is
including
the
manager
behind
the
keyboard.
1.
Please
explain
how
your
staff
gave
plenty
of
notice
to
our
group
when
clearly
there
are
others
still
around
and
our
group
can
see
that?
Place
yourself
in
the
customers
shoes.
We
were
only
told
that
you
were
closing
a
few
minutes
before
which
we
were
clear
of
and
for
your
information
we
were
not
“asked”
nor
nicely
to
leave.
The
body
language
and
scene
we
witnessed
and
stereotyping
prior
to
being
forced
to
leave
is
why
I
will
be
taking
this
complaint
further.
2.
If
race
was
not
the
issue
then
why
was
the
other
table
who
were
also
there
and
of
European
descent
not
approached
the
same
way
we
were
by
Jordan
who
is
meant
to
be
the
manager.
We
were
very
much
aware
of
the
closing
time
and
were
happy
to
comply
yet
you
failed
to
allow
us
enough
time
to
finish
our
alcohol
that
you
served
us
and
called
as
“last
drinks”
before
closing
as
paying
customers.
we
knowingly
were
just
weary
of
the
other
table
and
were
about
to
finish
up.
If
you
had
a
specific
closing
time
then
maybe
you
need
to
let
your
staff
know
to
not
serve
anymore
alcohol.
The
fact
is
this
whole
situation
could
have
been
avoided
if
your
Manager
Jordan
owned
up
to
his
rude
approach
and
managed
the
situation
appropriately.
3.
Noone
even
your
venue
tolerates
physical/
verbal
/
homophobic
abuse
yet
you
failed
to
mention
or
apologise
because
it
was
your
staff
who
displayed
the
above
towards
our
group.
Our
group
only
retaliated
because
of
the
actions
your
staff
showed
towards
us.
Apart
from
the
fact
that
we
will
not
be
back
I
will
not
accept
your
“Sorry
you
feel
that
way”
I
am
appalled
of
such
a
response
let
alone
from
a
manager.
Noted
we
are
not
the
only
group
who
have
been
treated
this
way
and
to
have
this
experience
according
to
reviews
so
I
will
happily
share
the
truth
:)
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