2/5 Melina R. 6 months ago on Google
I
used
to
shop
here
regularly
when
my
kow
adult
children
were
young,
and
it
certainly
has
changed!!
Although
the
food
area
has
lost
the
major
chains,
the
center
has
gained
The
Chemist
Warehouse.
I
came
here
to
collect
an
order,
I
usually
go
to
Sylvia
Park.
It
was
pretty
chaotic,
admittedly
there
was
a
lot
of
restocking
happening,
but
it
felt
like
I
was
having
to
dodge
or
wait
for
staff
who,
seemingly,
I
must
have
been
invisible
too,
which
could
explain
why
I
heard
so
many
expletives,
nobody
saw
me
so
nobodyn
needed
to
mind
their
language.
No
customer
awareness.
When
I
reached
the
collection
counter,
the
older
South
asian
female
attendant
cooly
requested
I
follow
her
to
the
staff
entrance
at
the
back
of
the
store,
where
she
placed
all
of
my
items
at
my
feet
on
the
floor.
I
suggested
to
her
I
may
need
a
trolley
at
which
point
she
left,
my
items
on
the
floor,
me
without
a
trolley,
unable
to
carry
all
the
items,
and
now
unable
to
leave
my
paid
items
unattended
to
retrieve
a
trolley
from
the
front
of
the
store!!!
Unsure
if
an
insane
lack
of
awareness
or
sheer
laziness.
Either
way,
whomever
employs
staff
here
should
watch
the
store
videos,
and
I
suggest
some
staff
training
wouldn't
go
astray.
A
kind
lady
gave
me
her
basket
trolley,
else
I
would
have
had
to
risk
leaving
my
paid
items
behind.
In
hindsight,
and
given
her
example,
I
should
have
taken
the
item
with
the
docket,
left
the
rest
to
get
my
trolley
to
collect
the
remainder
of
the
items
from
the
floor
stock
and
left
the
items
at
the
back
for
her
to
sort
over.
No
wonder
the
store
is
a
shambles!
After
collecting
a
few
other
bits
and
reaching
the
payment
area,
a
lovely
older
Pasifika
woman
helped
with
a
return
of
part
of
my
order,
and
assisted
me
with
my
additional
items
with
a
smile
and
a
thank
you
as
I
left.
What
a
stark
contrast!!!!
Put
her
in
charge
of
customer
service
please!!!!
It
was
a
reminder
why
I
stopped
visiting
Papatoetoe
Kmart.
