Douglas Lake Equipment - Surrey image

Douglas Lake Equipment - Surrey

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😠 ***Following Up. (Month or so later). Go to start the mower this morning. Not starting. Fresh gas, battery charged up to 14 volts. No start. They didn't fix anything. They tugged on some cables and clean some grass out from underneath the seat. Waste of money and 3 weeks of the mower in the service... People often mention Chad, tractor, great, service, Great, helpful, purchase,


Address

17924 56 Ave, Surrey, BC V3S 1C7, Canada

Website

www.dleamc.com

Contact

+1 604-576-7506

Rating on Google Maps

4.70 (88 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 7:30 AM to 5 PM
  • Thursday: 7:30 AM to 5 PM
  • Friday: 7:30 AM to 5 PM
  • Saturday: 8 AM to 1 PM
  • Sunday: Closed
  • Monday: 7:30 AM to 5 PM
  • Tuesday: 7:30 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: Chad (11) tractor (10) great (9) service (8) Great (7) helpful (7) purchase (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sean S. 1 year ago on Google • 27 reviews
    ***Following Up. (Month or so later). Go to start the mower this morning. Not starting. Fresh gas, battery charged up to 14 volts. No start. They didn't fix anything. They tugged on some cables and clean some grass out from underneath the seat. Waste of money and 3 weeks of the mower in the service department to have the machine not repaired. If I could give zero stars I would.*** Dropped a mower off for a simple service to clean some connections to ensure proper starting. They had the machine for 3 weeks. They phoned to tell me the mower was repaired. I showed up with my truck and trailer to pick only to find it wasn't in fact repaired. Had to come back the next day again to pick up. Didn't offer a courtesy dropoff of the mower or anything for wasting my time.
    1 person found this review helpful 👍

  • 5/5 B B. 7 months ago on Google • 57 reviews
    Great place to purchase my Kubota parts. Petr, Niel and Taylor, run a tight ship. Non-stocked parts, arrive fast.

  • 5/5 Greg B. 5 months ago on Google • 6 reviews
    We have been dealing with DLE and Shannon Claypool for years and have bought multiple pieces of equipment. Always love dealing with Shannon- service from him is always great!

  • 5/5 Bernard G. 8 months ago on Google • 5 reviews
    It was a pleasure too deal with Chad again on our new tractor purchases he did a great job... Thanks again too the DLE Team Surrey...

  • 5/5 James N. 11 months ago on Google • 5 reviews
    I went into DLE Surrey, I was greeted not by one employee, but three, what a great feeling on my first visit. The process to purchase my new tractor was easy and within a short time I had my new tractor delived. Thanks DLE, James Norton

  • 5/5 Gary M. 8 months ago on Google • 4 reviews
    Great experience with Chad! Great service! Great follow-up! Thanks...will shop there again.

  • 5/5 Dimonds Exterior Solutions L. 6 months ago on Google • 3 reviews
    I worked with Chad to locate a maschio tiller that fit our needs. He was prompt and the tiller was delivered to their location in 1-2 weeks

  • 5/5 Werner V. 8 months ago on Google • 3 reviews
    Excellent service from Chad helping me buy a Kubota BX23S plus attachments!

  • 5/5 Mr D. 2 years ago on Google
    Great experience all around. We ran into issues around supply issues but Chad was quick to communicate and work around the problems to everyone's satisfaction. Equipment was delivered to a remote location with no issues...and again, great communication. Highly recommended.

  • 5/5 Will M. 1 year ago on Google
    These guys were great. Worked hard to get me my tractor early. The young man that works in the yard was very helpful. Thank you everyone.

  • 5/5 Nic C. 1 year ago on Google
    Always get things done for me. Tony and Kyle are great there always on top of all situatio. Great team. And Vicky in the office is always so helpful.

  • 5/5 The Hen and H. 1 year ago on Google
    Sales staff were direct and communication with as great. Good follow up. Parts staff were friendly and very helpful

  • 5/5 The S. 4 years ago on Google
    Friendly helpful staff with knowledge about all kinds of equipment. Highly recommended for sales parts and service

  • 5/5 Bijan N. 1 year ago on Google
    I recently purchased a BX23S from Douglas lake equipment, chad Sales representative helped me with my purchase, quite knowledgeable person, I would recommend this place 👍

  • 4/5 Sir.E U. 1 year ago on Google
    I was looking for a Bx23s and after speaking to the sale team, I had one delivered to my door 2 days later. It was that easy. Thanks for the great service.

  • 5/5 Roy G. 1 year ago on Google
    I have had a good experience with Douglas Lake. Chad was helpful and straightforward, and I have been happy with my choice of zero turn model. The parts staff have been friendly and helpful.

  • 5/5 Dave P. 1 year ago on Google
    purchased my first tractor ever, a BX23 from DLE. Very happy with my dealings with Chad. He came through on promises made and delivery dates. Very impressed also with the orientation we were given by Chad even though on the day of pickup it rained so hard the ducks were looking for cover.

  • 5/5 Blair C. 2 years ago on Google
    Staff was friendly and helpful. Chad answered all my questions and was very professional. He followed through with everything he promised on the purchase of my tractor. I will recommend Douglas Lake to anyone looking for a tractor.

  • 5/5 Dan B. 2 years ago on Google
    Easy to deal with check them out if you’re looking for a Kabuto products.

  • 5/5 Mike B. 2 years ago on Google
    Chad and the crew were very friendly and accommodating in my purchase of a 'new to me' tractor. They provided any service records and were able to give me a decent assessment of the tractor's previous life. Delivery was also on time. I would definitely recommend DLE to anyone shopping for new or used equipment.

  • 5/5 Paul B. 6 years ago on Google
    Dud

  • 4/5 Sat B. 5 years ago on Google
    Friendly staff. Didn't buy anything.

  • 5/5 lynn c. 8 years ago on Google
    Great place to find all of your Kubota, Kobelco & LiuGong Equipment, Sales, Parts & Service.

  • 5/5 Mike S. 2 years ago on Google • 1 review
    Chad is a very friendly and knowledgeable salesperson at DLE, he helped make my tractor purchase go very smooth. Parts department was also great with going over routine maintenance for the tractor and putting together a kit together I needed for maintenance. Will definitely buy more equipment from this location in the future.
    1 person found this review helpful 👍


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