1/5 Brianna D. 1 year ago on Google
Our
most
significant
issues
with
your
establishment
were
not
the
looks
of
the
hotel
but
the
staff,
management,
safety,
and
apparent
health
standards
of
the
establishment.
We
felt
this
hotel
was
not
the
safest
to
stay
at
for
several
reasons.
Other
guests
were
heard
complaining
about
the
same
issues.
1.
The
main
entrance
doors
open
instead
of
opening
up
for
guests
when
walking
up
to
the
door.
2.
The
side
door
under
the
parking
area
says
that
guests
need
a
keycard
to
access
the
building.
Every
time
we
accessed
the
door
through
this
door,
it
was
unlocked,
allowing
anyone
to
come
in
and
enter
the
hotel
from
both
doors
at
either
time.
3.
As
mentioned
during
a
phone
conversation,
the
cleaning
staff
changed
our
settings
for
the
heating
and
airing.
Controlling
the
temperature
in
the
rooms
is
a
manual
process,
and
we
would
not
have
changed
it
to
heat
after
making
a
complaint
about
the
air
that
you
ignored.
We
were
not
offered
to
switch
rooms
for
this
complaint.
We
were
told,
"not
all
rooms
have
air".
When
we
experienced
more
than
one
room
with
working
air,
just
not
the
one
we
were
staying
in.
It
was
unbearable
to
stay
in
this
room,
but
a
need
since
we
could
not
find
another
hotel
within
our
budget.
With
this,
we
did
not
trust
that
the
hotel
staff
did
not
take
anything
from
our
room.
Additionally,
in
room
317,
we
did
not
see
a
sign
saying
we
would
not
like
our
room
to
be
cleaned.
4.
There
is
one
working
elevator,
with
seven
floors.
But
not
only
that,
the
fact
is
that
the
elevator
would
move
before
the
doors
fully
closed.
We
booked
two
non-cancelation
rooms
in
late
December
to
lock
in
our
hotel
pricing
because
of
how
expensive
other
hotels
were
for
the
weekend
we
stayed.
We
booked
this
hotel
solely
based
on
looks
and
the
fact
that
there
were
enough
rooms
available
to
accommodate
all
seven
of
us,
more
if
needed.
At
the
point
of
arrival,
we
looked
at
booking
another
hotel
but
looking
at
the
prices,
we
knew
we
could
not
change
our
situation
due
to
the
prices
and
the
limited
number
of
rooms
they
had
available.
Other
areas
of
concern:
1.
There
was
a
nail
sticking
out
of
the
siding
in
the
hallway,
which
caught
the
corner
of
one
of
our
shirts,
luckily
it
did
not
catch
any
skin
because
that
would
have
been
bad.
2.
In
room
317,
there
were
missing
ceiling
tiles
above
the
closet
area.
3.
In
room
317,
there
were
cracks
in
the
shower
wall.
4.
Light
fixtures
are
broken
above
the
elevator.
5.
Every
room
had
broken
curtains
that
had
terrible
stains
on
them.
6.
The
outlets
in
the
room
did
not
allow
us
to
charge
anything,
as
every
time
something
was
plugged
in,
the
wire
would
fall
out.
7.
In
the
parking
area,
there
are
open
ceiling
tiles
with
leaks.
There
are
no
caution
signs
either.
8.
A
roach
was
found
in
room
316.
When
we
expressed
this
to
the
front
desk
person,
they
did
not
seem
to
care
just
merely
offered
us
a
new
room.
We
switched
to
the
new
space,
and
then
the
employee
called
the
room
and
let
us
know
he
was
coming
up.
He
came,
asked
for
the
keys
to
room
316,
and
then
went
in
there
mask
on,
with
a
can
of
roach
killer,
did
not
ask
us
where
the
roach
was.
We
felt
like
it
was
a
known
problem,
and
they
knew
where
it
was
when
we
never
told
him.
9.
At
least
in
317,
there
was
moldy
old
food
under
the
beds.
10.
The
mattress
sunk
into
the
box
springs.
In
conclusion,
we
had
a
horrible
experience
all
around.
This
experience
has
resulted
in
us
deciding
never
to
use
any
facilities
associated
with
"Wyndham."
It
is
clear
you
do
not
care
about
those
who
use
your
facilities,
provide
customers
with
false
advertisements
and
information,
and
have
employees
who
could
care
less
about
the
guests
and
make
them
feel
like
they
are
only
there
to
earn
a
paycheck.
It
is
beyond
us
how
you
can
allow
people
to
stay
in
a
place
that
has
health
concerns
and
does
not
feel
up
to
codes
to
guests.