This is one of the Air France KLM offices at the KIA in Accra. Is one of the best. They have a nice place to wait before it gets to your turn. Have good customer service. If you want to book your flight or pay or even change dates, you can come over to do so.

This office customer service is extremely poor.My flight schedule form Accra -Barcelona from 10:10 pm to 12:40am only for me to arrive two hours before departure and told check in was closed. I went to report to KLM Accra office only for them to ask for extra payment for rebooking and that they couldnt do anything about. It took the office in Barcelona to get my issue resolved. I wouldn' t even give 1 star.

Good staff, friendly and competent. Got my money back. Many thanks.👌👍👏

If you don't pay Cash they Will change you more. They explained that they need To change the fee To US dollars( we paid with ghanaian bank card) and had To pay 1000cedis more than the Original fee was( from 5600ghs To 6600cgs) And when they were making the payment with the bank card they didnt tell that the charge is different. Very bad! And still after 2 weeks Air France have not replied To me about report I made about this issue.

Was trying to get a refund for a trip canceled before the travel date. Agent refused to give any reasonable directions, instead gave wrong instructions hoping to discourage the refund process. The agent was very rude too.

Attended to by a very helpful staff, Mrs Boateng. Was patient and addressed all concerns effectively. Was the kind of experience I would like each time I visit the office. Kudos

The place is too small for a ticketing office, patrons tend to spend a lot of time here. Customer service was very good though

Bad costumer service, reps are disrespectful and rude, and would even hang up on you

Cool place

Please coordinate better between your operations and Zenith Bank. A customer can't drive all the way to your office to get information and be told that the bank will tell you everything and all you need is PR number. Only to get to the bank and be asked questions like exchange rate and ticket details. Ridiculous.

Very helpful and resourceful. Good customer relations

This is an airline that provide u with better services across the world

Service was swift.

Nice and a neat place and best customer treat. Keep it up 👍

If u need good food then it is this place

Excellent place, good customer service.

Staff are very nice to talk to. Not able to help me solve my problem

Just went there and the agents gave me wrong information about rebooking my ticket and urged me to cancel it. The office in South Africa confirmed my ticket is still valid and I'm able to rebook. I wonder how many poeple were told to cancel valid tickets because Agent L. doesn't know airfrance's regulations on rebooking tickets during the pandemic.

Fly with Air France to ur destinations at affordable rate with sound and safe trips

Customer service is very slow, however was satisfied with service given. Room for improvement

Excellent treatment and service, my first time going and I was satisfied

Lovely people at KLM. Good customer service. I was better served.

Best Airline people use.

The customer service officers can be more friendly n welcoming.

Very professional and friendly staff...but the prices for our extralugage are still expensive. Anyway there is not other way to send stuff to our country. Thanks

I simply had to change my name on my ticket to correspond with that in my passport, and the entire team could not help. I had to call your office in America to get it resolved. Unbelievable! Disappointing!

Memorable experience which is forever engraved in my mind

When there are more than 3 people in line please add more ticketing agents. Wait time is ridiculous . Customers have options with the competition and are willing to pay more for better service.

The wait times are too long and the contact number doesn’t even go through so it’s almost impossible to pop in and make a quick enquiry. Do better, KLM Ghana.

Very comfortable and welcoming. I didn't experience the fastest of services but eventually I was well attended to

Been there twice. My first experience was bad because I had to be in a long cue but the second time was awesome. Was served in the shortest possible time.

Good place to be for all your issues including ticketing. Was there three months ago

Poor service. Aloof staff. Unwilling to go the xtra mile.

Staff very professional. The problem is the parking space is small

Terrible staff very unfriendly you wonder why ppl take up some job just to be miserable im disappointed in klm ghana

Is my work place so am not strange to the place a very harmonious environment to be with a lot of good colleagues to interact with.

Quick and Awesome service Welcoming and friendly staffs

Location of this office is far away from the terminal 3 and 2 and you have to walk outside to make changes in your ticket. New office in terminal 3 is always closed.

KLM does not work on Saturdays and Sundays. So just take note.

Services offered are excellent

My problem was solved fast and efficiently

Very good and accurate information

Inadequate parking space. Longer queues.

These two airlines are getting on my last nerve. But that is what I have to work with during this period

Not big enough

(Translated by Google) Kind and very helpful (Original) Gentile e molto disponibile

The atmosphere was cool and cordial with quick action on my issue. Thanks

We went there this afternoon in order to register and book for our dog that we would like to bring back to France. We were attended by a staff person that was not willing to help. We drove to the agency hoping to : 1. Book for the pet 2. Give dimensions and weight of the box and pet 3. Pay if possible 4. Get requirements to travel with a pet We left the agency with nothing of above. Only an instruction saying we should go to terminal 3 because they close at 8pm. End of story : we went to terminal 3, to be told that they were able to take care of us only if it's the same day as we are travelling. We lost 3 hours of our time. Thanks guys 👍🏼

Very professional

This is second time I am visiting this office. All staffs are very supportive in all respect. Over all, nice experience 👍👍

Great experience

(Translated by Google) Friendly service. (Original) Freundliche Service.

Not polite

Just pay a visit

Quite a queue over there...

RUDE!!

I was traveling with my 4 and a 1year old there. We have five check baggage amongst us. I decided to take the bags first to go and check-in so that I will come back for the kids. I went very early there was a queue, so I waited till it was my turn. To my surprise, they will not check the bags in because they needed to see all passengers traveling. I explained why this happened the way it did, and no one there will help, so I called for the kids to be brought, and just before they could get there, the manager closed the check-in counter and moved all the staff. This was at 10:40 am for a flight leaving at noon. They ended up canceling our ticket we have been waiting forever to get. My kids haven't seen their mother in 4 months. How can they be so wicked?

Good customer relationship

Good customer service