RasAlSalmiya Gym Fitness Center image

RasAlSalmiya Gym Fitness Center

Gym

😠 If there were no stars to give, this place would deserve it! Bad customer service, poor communications, way too many people at the gym at one time. Even their so called free 10 sessions of personal training didn't work out cause it was not available. The free massage was painful and I left with a... People often mention time, machines, rude, good, work, classes, give, training, trainers, membership,


Address

101 Al, Salmiya, Kuwait

Website

www.rasalsalmiya.com

Contact

+965 2572 1888

Rating on Google Maps

3.70 (206 reviews)

Open on Google Maps

Working Hours

  • Sunday: 5:30 AM to 11 PM
  • Monday: 5:30 AM to 11 PM
  • Tuesday: 5:30 AM to 11 PM
  • Wednesday: 5:30 AM to 11 PM
  • Thursday: 5:30 AM to 11 PM
  • Friday: 1 to 9 PM
  • Saturday: 5:30 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: time (12) machines (11) rude (9) good (9) work (8) classes (8) give (7) training (7) trainers (7) membership (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dee F. 3 years ago on Google
    If there were no stars to give, this place would deserve it! Bad customer service, poor communications, way too many people at the gym at one time. Even their so called free 10 sessions of personal training didn't work out cause it was not available. The free massage was painful and I left with a burn on my neck! It may work for you if your a student on a budget but for a quiet work out time this gym offers nothing but rude trainers who won't even show you how to use the machines and cramped space. I left this place mid way thanks to the pandemic (needed a reason I suppose) and never returned.
    22 people found this review helpful 👍

  • 1/5 Kris R. 3 years ago on Google
    Let's start from the day I've purchased a year membership in that place it was February 11.Price was 200 kd, they gave gifts, all of which went directly to garbage because it's unusable. I've signed a contract where was said that I can freeze membership for 12 months any time I want. In March 2020 started COVID-19 lockdown and all gyms were closed, but as soon as they reopened, management made amazing in their opinion decision to close all freezings. So THEY CHANGED CONTRACT WITHOUT LETTING CUSTOMERS KNOW THAT, AND AGREE OR DISAGREE. Gym rules started to be horrible: appointment to visit, 90 minutes visiting time only, no shower, no pool, no sauna, I can't use personal trainer either, have to wear mask during workout. So THEY MADE EVERYTHING FOR YOU DON'T COME AT ALL. And I don't come, I've wasted 200 kd and I wish nobody else will make this mistake and go this terrible gym. About stuff: Receptionists are Tunisian, friendly only with their girlfriends, you will feel sorry that you came there. Trainers are philipinos, have no idea how they are with customers because I did not have a chance to have a personal training. Cleaners are Indians, and about them I don't have any complaints. Gym is clean and you don't see cleaners turning around and bothering you. Most 5 stars reviews are fake and made by stuff and their friends. I spent 15 minutes on this review and hope it will save you from buying any membership in Ras Salmiya Gym.
    18 people found this review helpful 👍

  • 1/5 Moana A. 3 years ago on Google
    The worst gym in Kuwait. Don't waste your money and time. I had argument with the owner of the gym who's a very rude person and some of the receptionists are rude too. lack of communication and respect. very very horrible experience. No one is wearing their masks and~or gloves. Sweat and fingerprints are everywhere. I have to call the cleaner to clean the machine before I used it which not okay with them. AC is off!!!!!!!!!!!!!!!!!!!!!!! Can you imagine during corona with the sweaty crowd and no AC!!!!!!!!!!!!!!!!!!!! you're just increasing the number of covid-19 patients. Not much space between the equipment so basically I used to hit myself few times because of the narrow space. and Not much machines to use. I used to get people asking me when I am about to leave the machine!!!!!!!!!!!!!!!!!!!!!!!! It's cheap for a reason and I am 100% not recommended the place for respectful and professional people. I regret it.
    15 people found this review helpful 👍

  • 1/5 Aibin A. 1 year ago on Google
    This is the worst gym in entire Kuwait. Very bad service. The trainers are very rude and arrogant. Paying such a hefty amount I am really disappointed. They don’t even reply to you if u ask them about the mistakes or issues. Please don’t join here as this is the worst gym.
    13 people found this review helpful 👍

  • 2/5 Roaa M. 2 years ago on Google
    The place is nice and coaches are ok during classes but less helpful when it comes to the machines hall, the weighing machine wasn't accurate so I recommend you do that at home. I will update this review frequently. Update on my second week: I came to know that if the current scheduled class is only attended by one subscriber the class gets canceled and you're just going to have to hang around until another class starts and it could be totally unrelated to the specific area you want to train in your body. There is no way to know if there will be another subscriber attending the class you're planning to attend or not, so good luck on that 😶. And when you ask any of the coaches to train you on the machines or explain which machine does what they make you feel like you're asking them for favors. Update: long story short, I'm not renewing my subscription here.
    12 people found this review helpful 👍

  • 5/5 AzZa K. 5 months ago on Google • 56 reviews
    Personal Trainer are amazing 👏 and the gym has everything you need sauna massage pool zumba classes I love it

  • 2/5 Любовь �. 1 year ago on Google
    I was member of this gym around 4 months. From the first look, it doesn’t seem bad, but with time you start to discover bad things. The main thing is absolutely annoying behavior of stuff, which shout, laugh like they are in bazaar! Also they run, play or put super loud music, which is absolutely not appropriate for training – arabic love songs! I am actually a patient person, but these trainers and managers really makes me anxious and make the experience awful. The owner should give them instructions about professional etiquette at work!
    11 people found this review helpful 👍

  • 3/5 Joe B. 2 years ago on Google
    You never get a gym induction so I had no idea how to use the machines. I found the staff very rude and acted annoyed at doing their job. The only reason I gave it 3 stars is because I enjoyed all the classes I've gone to and the place is big and clean with good equipment.
    8 people found this review helpful 👍

  • 3/5 Munira A. 1 year ago on Google
    Unfortunately forced to give it a 3 star rating from my previous rating of 5 star.... Staff is not friendly at all except for 1 or 2. Trainers to be specific are extremely unfriendly and rude also at times when we have a query. The only reason I visit there is their equipment is in good condition and well maintained.
    6 people found this review helpful 👍

  • 1/5 Black Slk Amg 5. 1 year ago on Google
    It's my 1st time with them, so i'll mention the positives & the negatives: Positives: - open from 5am - 11pm. - ladies only. - the gym includes all: sauna, jacuzzi, swimming pool, dance lessons, a big variety of training equipments.. etc. - training coaches available all around. - reasonable prices & good offers. - available parking lot. - one to one training sessions. - lockers. - changing rooms. - appointments are required. - prayer room. Negatives: - parking valet keep rooming around, when leaving they're not available to open the parking lot. - no parking for the handicapped. - not suitable for the handicapped, no lift/ elevator. - full of stairs inside. - only one branch in salmeiyah. - very crowded area. After dealing with them for 3 weeks, I can honestly say the following: - The woman in charge at the gym is very rude, she doesn't respect the members and the staff. - I wouldn't recommend going and signing a contract of membership, no refunds as she claim. - my priority in any gym, is to be healthy, but going there meeting this nasty woman on a daily basis, made it a very bad experience.. hope no body goes through.
    6 people found this review helpful 👍

  • 1/5 Maryam M. 1 year ago on Google
    The place is one of the worst place that I have ever been ! The attitude , manners, education of those ladies that supposedly are there to help you , to be polite towards their customers , to guide you is lamentable ! They are like a gang there , you complain about something they will try to cover each other up ! You even complain to the owner , even the owner doesn’t care about his own business , They will not refund your money , they will not even apologize , and they will treat you inhuman ! Don’t waste your time and energy being in such a negative environment ! The money are not worth paying and the extra benefits that they are having are just marketing advertising,you reach there they don’t give you anything from which they say you have for free and is your right ! Go to any other gym but not this one !
    6 people found this review helpful 👍

  • 1/5 Mariyah A. 6 months ago on Google • 10 reviews
    My apologies in advance for a long write up but spare the time to go through it. Believe me it will help you make the right decision. I was a first timer in the gym and so the facility was impressive to me as they are well equipped. (A little too much equipment in my opinion hardly any space to pass between machines) But people are the ones that make or break a business. The coaches are supposedly always available but not so much with a welcoming attitude. 1 or 2 of them are not that bad but the majority is full of negativity as if we are burdening them by asking for their help. Nonetheless, I would still ask without caring about their attitude because that’s their job even if they have forgotten that. The classes are held every hour. But, • There is a lack of sufficient number of mats for everyone to workout together. • The coaches do not instruct in English, only Arabic. • Some of them are extremely self obsessed narcissists and keep focusing only on their looks, looking at their reflection in the mirror 95% of the time. • A lot of times, they will only explain the workouts verbally and won’t even go down on the mat to show what you are suppose to do, that means if you don’t speak the language you are left to learn by observing others. • They will also not give a damn about correcting your form during class, more so if you are an outsider, unless you ask them to do a form check on you. Now for the more meaningful information.. Know that a few weeks/months in you will start to believe all the negative reviews as an expat and will definitely start to face DISCRIMINATION either from the staff or other self entitled fellow clients who are friends of the staff members. Here’s what happened with me - In the beginning, a lot of them started talking to me in Arabic with warmth and smiles. They thought I am one of them as I have been told all my life that I look like an Arab. Upon hearing that I don’t speak the language as I am in-fact not an arab, they all started to drift and became bitter slowly and gradually. THIS WILL, 100% HAPPEN TO YOU TOO. If not immediately, eventually. If you are an expat, attempts will be made to shun you out for absolutely no fault of yours. So much so that they will go to the extent of harassing you by falsely accusing you, trying to publicly humiliate you in one way or another. No one will lift a finger on a fellow arab client for however unethical, unhygienic their behavior might be. But they will target you if you are an outsider even with best, most cordial behavior. As I am not a gullible person, I took a stand for myself, complained to the management. But the complains fell on deaf ears. So I fought back personally with the bullies. At last, the false accusations eventually stopped but the stares and secretly talking among themselves didn’t. Safe to say, I won’t be renewing my membership here. Unless, you have a super thick skin and are in the mood to disrupt your peace by constant bullying and stress of showing up the following day, save yourself the trouble and look for another gym.
    3 people found this review helpful 👍

  • 1/5 Nikica J. 1 year ago on Google
    At first the gym looked fine.I took 4 months membership as a trial but i couldn’t take it for 3 days even!Stuff is not pleasant and they r loud.Internet connection inside the gym not working cose its a basement!Of course they didn’t tell me that before i join!They even found some lame excuses about everything that was wrong in there.Gym has a lot of equipment,that much that there is no space to work out even!Arabic music in high volume all day long as if there is no other nationalities in here.And many other things…Overall i will rate it 1 out of 10 and its not worthy at all.My advise..go else where but do not join their gym.
    4 people found this review helpful 👍

  • 1/5 Hiam J. 9 months ago on Google • 6 reviews
    Worst gym in kuwait, trainers have bad attitudes, unprofessional and RUDE, let me explain: one trainer i believe she was tunisian or morrocan came to a girl who was on the treadmill and said in arabic " سوي اسرع انتي وكرشك" which translates " move faster you and your fat stomach " that hurt so much that the poor girl ended up CRYING , she did try to complain at the reception and they did absolutely NOTHING. Point 2. Gym is in the basement with poor lighting and decoration which makes it not so encouraging to work out. If i could give this gym -0 i would, I paid money for nothing never going back again. If ur the owner and reading this - fix your employees and bring a whole new set of managment and employees.
    3 people found this review helpful 👍

  • 1/5 heba a. 6 months ago on Google • 9 reviews
    The gym is good , I was 1 year with them because there is variety of machines and flexible time which is suitable with my work . But some of the receptionists and coaches are rude and not cooperative . Also they cancel some classes without any announcement. I don’t recommend anyone to register , they don’t deserve half star . The management is the worst ever
    2 people found this review helpful 👍

  • 2/5 Naemat A. 11 months ago on Google • 4 reviews
    Loved going here but as a beginner, I got zero guidance from the trainers there, even when specifically asked. All employees are extremely unprofessional and have seem to forgotten that they are getting paid for their job. Their only focus is *you know who* as though the rest aren’t paying for a membership. You’ll definitely find better gyms than this one with more helpful and less racist employees! :)
    3 people found this review helpful 👍

  • 1/5 Kerly Q. 10 months ago on Google • 3 reviews
    If you are an expat: very racist place. I visited the place with a friend, to sign up and start training at this gym, but as I have tattoos, the owner of the place asked us to sit down and left us waiting until we got tired. It was visible that the employees were not busy, but no one wanted to assist us. too bad, I'll tell everyone about this, even people who aren't interested. People from Middle East have to face it, it's the 21st century and the rest of the world has evolved, the rest of the word has tattoos, piercings, surgery, etc! Everyone should be treated well, no matter what they look like.
    2 people found this review helpful 👍

  • 3/5 khadija k. 2 years ago on Google
    Not suitable for working women. Timings are not flexible at all.
    2 people found this review helpful 👍

  • 2/5 Fajer B. 1 year ago on Google
    Cons: Too crowded.. machines all over each other its very hard to have a space to workout. Its in a basement which means its very hot and humid most of the time. The music is very very loud. Pros: Theres a variety of machines which is a good thing. A coffee bar and refreshments are available at the reception.
    2 people found this review helpful 👍

  • 1/5 Mariam A. 1 year ago on Google
    Honestly this deserves a ZERO star rating the coaches are rude and judgmental maybe 1-2 of the nice .
    1 person found this review helpful 👍

  • 2/5 Toni k. 2 years ago on Google
    The gym will open late . Classes don’t start when they suppose to and they only do the classes if there are an overflow of people. The machines are so close to each other and it’s cramped !
    1 person found this review helpful 👍

  • 5/5 Hydie L. 3 years ago on Google
    I work for 7 years in ras al-salmiya woman gym everything is good.

  • 5/5 Sam B. 2 years ago on Google
    Great place for ladies to take gym classes, even swimming

  • 1/5 Maryam 1 year ago on Google
    After i wrote down so many complaints about this gym , asking for my money back , imagine that they started sending me private messages on my phone from different numbers harassing me literally to join back their gym as they have new offers , i asked them to stop harassing me from different numbers otherwise i will follow up a complaints to the police station ! I think the ladies there they have some really deep problems ! You don't even know the definition of a trainer !

  • 5/5 Nora 2 years ago on Google
    It is amazing gym for ladies, it has many and many of classes to lose weight and has Avery useful sports machines

  • 5/5 Pradeep K. 1 year ago on Google
    Really good place with lot of equipments and trainers and management team to keep up the place

  • 4/5 Elena K. 2 years ago on Google
    Good choice of equipment for affordable price. It has swimming pool of moderate size.

  • 1/5 Gloria P. 5 months ago on Google • 2 reviews
    Clean gym with good equipments . However the gym is so so so noisy . People just make group and sit on machine and talk and trainers join them too . Plus every corner they play their own music from phone . Even the noise cancellation head phones don’t help 😂.

  • 1/5 Leilyn E. 7 months ago on Google • 1 review
    I am member in this GYM. but I am starting to regret it. my concern right now is my Life Safety. my convenient, comfortability, and enjoyable GYM experience. i hope the management can give this not only to me but for all the member who's experiencing the inconvenient I faced.


Call +965 2572 1888 Open on Google Maps

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