Ascension Medical Group Illinois - Primary Care Addison image

Ascension Medical Group Illinois - Primary Care Addison

Medical clinic General practitioner

😠 A week ago I accompanied a relative to the this clinic for some routine blood tests. As we were sitting there waiting for a LONG time (they should stagger their appointments so the elderly would not have to be in contact with other patients) but that was not the worst of it. A guy at the recepti... People often mention time, clinic, care, anxiety, throat, Potti, primary, doctor,


Address

1339 W Lake St, Addison, IL 60101

Website

healthcare.ascension.org

Contact

(630) 930-5600

Rating on Google Maps

3.30 (121 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 AM to 8:30 PM
  • Thursday: 8 AM to 8:30 PM
  • Friday: 8 AM to 8:30 PM
  • Saturday: 9 AM to 6 PM
  • Sunday: 9 AM to 6 PM
  • Monday: 8 AM to 8:30 PM
  • Tuesday: 8 AM to 8:30 PM

Featured Reviews


Frequently mentioned in reviews: time (11) clinic (10) care (9) anxiety (9) throat (6) Potti (6) primary (6) doctor (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 望み 3 years ago on Google
    A week ago I accompanied a relative to the this clinic for some routine blood tests. As we were sitting there waiting for a LONG time (they should stagger their appointments so the elderly would not have to be in contact with other patients) but that was not the worst of it. A guy at the reception desk was coughing his brains out and pulling his mask off as he answered the phone. Has this clinic heard of the pandemic? Should a sick receptionist be there spreading his germs of whatever nature to spread throughout the clinic via the air conditioning system or simply spreading them as he is coughing with and without the mask. AVOID this clinic if you can. Unconscionable having a sick man man at the front desk!!!
    5 people found this review helpful 👍

  • 1/5 Xin Z. 6 years ago on Google
    What an absolutely terrible clinic. I went there in late November 2017 for a drug screening and physical check-up appointment for a potential new employer and sat in the waiting room for over an hour after registering with the receptionist. I also waited in the examination room for about 45 minutes for the physician to show up. So happy that I don't have to deal with this terrible clinic with my current insurance. 0 / 5 stars. Seriously. Avoid at all costs.
    4 people found this review helpful 👍

  • 1/5 MrRinx 7 years ago on Google
    Went in on a Friday night during my work shift. Was told to stretch and move my back that's giving me issues, woke up the next morning in worse back spasms. Went back in and they told me the opposite with a new Dr o had to see. To top it all off they charged me my Co pay at night than charged again 13 hrs later when they first opened for the same issue. Would be nice to feel welcome, instead of rushed when patients have an issue take time to listen. Also saying that I should get used to the side effects of tramadol is a joke. It's apparently addictive so I would prefer to use as recommended but a blinding headache and being unable to sleep at night while feeling a tightness in my throat and chest is no joke. Guess this is where America is going with the new medical laws. Would have been nice to get some relief instead of mixed information. For the cost of my 2 Co pays I should have just gone to the ER.
    4 people found this review helpful 👍

  • 1/5 Kevin W. 6 years ago on Google
    Dr Potti gets a one star review, she is the PA on staff for Urgent care visit. I started going to this location about five years ago ( I was 18 at the time) and at that time I had a very odd case of a swollen throat and was awfully fatigued. I saw Dr Potti after waiting over an hour and she quickly diagnosed me with strep throat. Not thinking much into it since I have had a few cases of strep throat when I was a pediatric patient, I proceeded to take the antibiotics she prescribed. A week passed and my throat was not getting better and my fatigue was worsening. I went on a job interview on Friday February 8th 2013 and immediately went to the ER after my visit and they finally diagnosed me with mono! Doctors are human and can make mistakes too right, totally understandable. Fast foward another year later, my mother went in with an odd rash on her legs and arms. My mother again saw Dr Potti and she was quick to tell her that she had Scabies. However, after taking the prescribed scabicide , she did not heal from the rash. Later to find out she was suffering from the stresses of work and the hives faded away over time. Now on October 20th of 2017, I again returned to Urgent care was again confronted with Dr Potti and this time I came with ongoing stomach issues and nausea that dated back to Oct 2nd with a bad meal. Instead of focusing on my stomach during the visit, she was quick to diagnose me with anxiety and recommended I see a Psychologist. This was not good since now every visit I have had with this group after seeing Dr Potti has been focused on suffering through anxiety, causing everyone to completely ignore my nausea that I was experiencing Not happy with the diagnoses of anxiety, I decided to listen anyways and went to see a psychologist for about 5 visits. She ruled out any anxiety disorder, however, left the door open for future visits. Today is January 20th of 2018 and after seeing two GI doctors, a psychologist, and a new primary care group (Dupage Medical Group) we finally found out that I have had a parasite that has been causing my nausea and I have lost over 22 pounds running around trying to get a diagnoses ( starting weight was 148 back in Oct, now sitting at 126). Thats not the worst part. Since Dr Potti was convinced that I had anxiety, my primary care doctor gave me a prescription of Librium which is a Benzodiazepine which is highly addictive. My primary care doctor explained that Librium would be a "duo" medication that would help my nausea and also help with "anxiety". My primary care did not emphasize how addictive Benzodiazepine's can become especially if you have never suffered from extreme anxiety. Now I am experiencing withdrawal from the medication as I have stopped taking it due to the diagnoses of the parasite, which is now eliminated. Now I have to take Hydroxyzine for anxiety since the withdrawals from Librium are killing my quality of life. I have never had panic attacks in my life and have suffered three within the last week from the withdrawals of librium. Everyday has been an improvement and now that my parasite has been treated, my nausea has ceased, but now I am suffering through anxiety. Stay away from this group as a whole, Dupage Medical Group is a great program and they are not so quick to diagnose you. After three cases of misdiagnoses from myself and my mother. I will never return and highly recommend to look for another medical group if you are considering visiting this location.
    3 people found this review helpful 👍

  • 5/5 Miljenko V. 2 years ago on Google
    They deserve 10*. The person who answers on the phone to schedule appt, to receptionist, and a person who did a CT to my father. They are proffesional, kind, clean facility and easy going from the start to finish.
    2 people found this review helpful 👍

  • 1/5 4X4 O. 3 years ago on Google
    Avoid this place at all cost!!!!
    1 person found this review helpful 👍

  • 1/5 Christine R. 5 years ago on Google
    Extremely slow service. I arrived at 3:15pm and waited an hour and 15 minutes to see a Physicians assistant who asked me if I sing at work and suggested my cough, body aches, sore throat, headache, fever, running nose, loss of voice and extreme congestion was due to allergies. Better off self medicating versus wasting 2 hours of your day. I left with a bigger headache and a whole lot more frustration.
    1 person found this review helpful 👍

  • 1/5 Ceaser 4 years ago on Google
    Went in on August 8/6/19 for a drug screening for a new job opportunity. As we proceed the screening Luna one of the nurses was great, very professional after all testing was done. I waited approximately 30 mins until the so called physician shows up forgot her name but she was wearing yellow button up shirt with yellow dress pants she begins speaking to me in a very non professional tone, basically speaking to me like someone off the street. We begin talking and out of nowhere she’s states where do you guys even find these jobs, she stated this because I am Hispanic basically profilings me I answered back saying from a job posting from Indeed. Then she says soo if there was a job posting for selling drugs are you going to apply as well. After this nonsense that came out of her mouth I walk out of this facility, She states that she is going to call the company that I am applying for that I refused to take the drug screening which I clearly did not. First time coming to this clinic and will be my last. WORST customer service not happy. P.s my name is julio if you want to check the patient name history.
    1 person found this review helpful 👍

  • 5/5 Jennifer J. 8 months ago on Google
    I’m so happy to find a primary doctor who actually wants to solve an issue instead of just sending to a specialist. Dr. Mathew was attentive, though, and listened to my issue I was there for. Have already recommended her to a friend.

  • 3/5 J P. 7 months ago on Google
    Normally love this office! Gina Mathew’s is an amazing dr. Yesterday I went in to see a colleague of hers and there was a very long wait. I believe I was seen by the dr 45-60min after my initial apt time.

  • 5/5 Sharee B. 5 months ago on Google
    Dr Gina Mathew and her nurse Ruth are always attentive and shows much empathy. My transition from the office that closed in Elmhurst to the Addison location has been very good.

  • 5/5 Shon M. 7 months ago on Google
    My experience with Ascension Medical Group has been absolutely a great one. The staff has been very helpful and attentive. I am really impressed at how the doctors and staff pay attention to your exam timelines and makes you being a patient at Ascension important to them. Great job and thank you!

  • 2/5 Silvia 7 months ago on Google
    This clinic is a very mixed bag. The doctors are great, attentive and I've never had issues with their care. On the other hand, it is almost impossible to get ahold of anyone in the clinic itself over the phone. The past few days I've tried calling the clinic, but I get no answer/get sent back to the main menu. I wish I could leave a voicemail so they can return my call, but instead they ask to "call back again later." All of those times I tried calling back I kept getting booted back to the main menu. Very disappointed 🫤

  • 5/5 Hal D. 8 months ago on Google
    My surgery team wanted me to see my primary care physician within 2 weeks after my spine surgery. It is usually very difficult to get an appointment that fast with Dr. Dimitri (because he is in such demand). Dr. Dimitri's staff pull a small miracle & got me in to see him within that time. I'm so grateful for there help. .

  • 2/5 Heide O. 5 months ago on Google
    Went ti get blood work nurses are nice but bad experience couldn’t find the vein got poked for a while. Had two nurses doing it , now my arm is all bruised with 4 different pokes so awful! I’ve never had pain after till this time.

  • 5/5 mellasheart 5 months ago on Google
    I have been seeing Dr Dimitri for a very long time now & have been fortunate enough to always get him when making my appointment. He has excellent bedside manners & is very personable . He makes my visits go smoothly. My daughter and some friends see another Dr out of that office and they are also very happy & pleased with her. Excellent group!

  • 5/5 Shey 9 months ago on Google
    Loving going because the visit is very fast everyone is very patient and caring.

  • 1/5 kostas k. 1 year ago on Google
    Feb 16 2023 I’m come over because I’m sick I have a doctor for many years and the people at the front desk tell if you don’t have appointments you can’t see you doctor after all this years I have to find another doctor to follow me I have medical issues and this people the don’t care the sent me to another location the manager tell some manny excuses

  • 1/5 Syed A H. 1 year ago on Google
    Front desk people are very rude and treat like garbage. I swear worst place to go to. Hate it hate ....


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