Shiels Jewellers image

Shiels Jewellers

Jewelry store Jeweler Watch store

😠 Worst customer service ever. I just left People often mention staff, service, customer, great, store, rings,


Address

Harbour Town Adelaide, Shop T09/727 Tapleys Hill Rd, West Beach SA 5024, Australia

Website

www.shiels.com.au

Contact

+61 8 8235 1560

Rating on Google Maps

3.90 (99 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 am to 5:30 pm
  • Saturday: 9 am to 5 pm
  • Sunday: 11 am to 5 pm
  • Monday: 9 am to 5:30 pm
  • Tuesday: 9 am to 5:30 pm
  • Wednesday: 9 am to 5:30 pm
  • Thursday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: staff (15) service (14) customer (9) great (9) store (8) rings (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Elisa G. 3 years ago on Google
    Worst customer service ever. I just left
    2 people found this review helpful 👍

  • 1/5 Suzi 1 year ago on Google • 175 reviews
    We went to the shiels harbourtown store ...the service was pitiful and she made us feel she could not be bothered serving nor did she feel she wanted to be there ..this was the long weekend in october 2022 ..now funny thing i went back out to look at some pieces in the window came back in and she was talking to a female inside the shop ..another lady with dark hair came out saw me and obviously came to serve me ..but ..the assistant that has blonde hair ..now note theres 2 there but i believe she was the manager coz her attitude was bad ..anyhow this blonde one said ..oh she was first ...referring to the other customer she was already talking too apparently not serving......i looked at the dark haired she was apolgetic and served that customer that was talking to the blonde ..as for me the service was shocking i took my business to westlakes jewellers....not Shiels
    1 person found this review helpful 👍

  • 1/5 Darren C. 1 year ago on Google • 42 reviews
    Sales assistant was very rude and did not listen to us, repeated myself 3 times to her whilst she talked over me before I walked out and took my business elsewhere. Would not go back after this experience.
    1 person found this review helpful 👍

  • 2/5 Elaine B. 3 years ago on Google
    Only 2 slow girls on and nothing really reduced even though signs said closing down 60 % seen cheaper in Salisbury
    1 person found this review helpful 👍

  • 1/5 Erben I. 3 years ago on Google
    Unorganised! Was told to wait and the employee just served a new customer that just walked in. Worst customer service I’ve ever received!!!! Never going here again.
    1 person found this review helpful 👍

  • 5/5 S L. 1 year ago on Google
    Love my ring 😊excellent customer service great choice of jewellery
    1 person found this review helpful 👍

  • 2/5 Pierre F. 2 years ago on Google
    Sales are fake. Prices are still high as retail prices are hugely inflated.
    1 person found this review helpful 👍

  • 5/5 James H. 1 year ago on Google • 37 reviews
    This is the best Shiels shop in Adelaide. We live in northeastern area, why coming to this, because we are sick of going to the one in Tea Tree Plaza.

  • 1/5 Prayash S. 1 year ago on Google • 31 reviews
    This might sound very extreme but dont expect any customer service if your skin color is anything else but white. Usually visit some of the shiels stores around town regularly but this store is by far the worst.

  • 5/5 N m. 9 months ago on Google • 16 reviews
    Fantastic service and huge range of items. Was great to get extra discount after signing up to the membership which was super easy.

  • 1/5 Roshan V. 1 year ago on Google • 13 reviews
    Non co-operative, rude, impolite. Negative words fail me as I describe the staff present in this particular store of Sheils. The experience has put me off from ever making a purchase with Sheils as a whole.

  • 5/5 Vanessa De P. 1 year ago on Google • 7 reviews
    Had great service from a staff member, Adem earlier this week. A lovely, helpful gentleman well deserving of this review. It's people like him that show there are still some great retail workers around!

  • 5/5 Nafeesa Z. 1 year ago on Google • 3 reviews
    Today at shiels harbour town, there was this staff Adam, who helped me was super friendly, supportive, and brilliant at his job. He is an asset to shiels company. Keep up the good job Adam. 👍👍👍

  • 5/5 Robyn R. 5 years ago on Google
    Fantastic customer service, the ladies bend over backwards to help you as much as they can. Will not go to any other Shiels in South Australia

  • 5/5 Rick R. 1 year ago on Google
    Excellent service and excellent knowledge of their products

  • 5/5 Trev G. 1 year ago on Google
    Very helpfull staff, a good experience.

  • 5/5 Maggie K. 5 years ago on Google
    Great shop great staff customer service exceptional

  • 5/5 Deanne P. 4 years ago on Google
    Very helpful and caring staff, great range and amazing bargins

  • 4/5 Romano F. 2 years ago on Google
    Reasonable selection of jewellery for a small store. Friendly helpful staff

  • 5/5 Bruzier W. 5 years ago on Google
    Friendly helpful staff even when I was only buy a low value pair of ear rings the staff member answered all my questions and reassured me I was buying a nice gift for my wife and my wife did love the gift so all in all a great shopping experience

  • 4/5 Nicholas B. 2 years ago on Google
    Helpful and friendly staff..Appears to be reasonable priced Jewellery..

  • 2/5 Larry A. 2 years ago on Google
    Ok

  • 5/5 Heidi K. 3 years ago on Google
    Great quick friendly and efficient service. Great prices.

  • 5/5 John C. 4 years ago on Google
    Best jewelry store chain and this shop is one of their best. Nice staff, easy layout and great products. I've bought a lot of stuff here for the wife and she lives it all.

  • 5/5 Andrew G. 3 years ago on Google
    Great staff great store always shop at harbour Town staff are always helpful

  • 5/5 Jack C. 4 years ago on Google • 2 reviews
    I just want to say my soon to be wife and i were looking for rings for our big day and we visited a few of your stores Marion, Myer Center and West Lakes all of the staff were unfriendly and didn’t really want to give us the time of day when we said we were just looking. However your store at Harbour town we were greeted by one of your male staff (MathewK) and we ended up purchasing our rings from him. He was fantastic in his service and listened to what we wanted and found us the perfect rings for our big day we even told him a budget we had in mind. He informed us he was new to the company but would do his best to help us. It was refreshing to see a male in the store as we have been looking for a few weeks. MathewK was camp, honest and so positive this was really refreshing to see after visiting your other stores. He was able to help us with getting our rings resized and explained to us the benefits of having a care plan with our rings and even kept to our budget. MathewK had us in stitches of laughter he was so funny and really upbeat and passionate about his job and retail need more people like him. Thank you for our experience MathewK and we wish you the best in your new job
    1 person found this review helpful 👍

  • 5/5 Ruddiger M. 1 year ago on Google • 2 reviews
    Came in looking for a ring with my partner and we were helped by the sales member Adem. His service was exemplary, he really went above and beyond and we walked out with exactly the right ring for us thanks to his help 5/5


Call +61 8 8235 1560 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Watch stores nearby

Last updated:
()