3/5 Deepanshu k. 7 months ago on Google
During
my
recent
dining
experience
at
your
establishment,
I
encountered
two
significant
issues
that
need
immediate
attention
and
improvement:
inadequate
training
of
the
staff
in
terms
of
payment
modes
and
significant
service
delays.
I
believe
addressing
these
issues
is
crucial
for
enhancing
the
overall
dining
experience
and
ensuring
the
continued
success
of
your
restaurant.
Firstly,
the
staff
appeared
to
be
unfamiliar
with
the
available
payment
modes.
When
I
inquired
about
different
payment
options,
they
seemed
uncertain
and
struggled
to
provide
clear
information.
This
lack
of
knowledge
not
only
caused
confusion
but
also
extended
the
payment
process
unnecessarily,
leading
to
frustration
for
both
customers
and
staff.
Secondly,
there
were
noticeable
delays
in
the
service
provided.
It
took
an
excessive
amount
of
time
to
place
orders,
receive
food,
and
settle
the
bill.
Prompt
service
is
a
fundamental
aspect
of
a
positive
dining
experience,
and
these
delays
significantly
detracted
from
that.
To
address
these
issues
effectively,
I
recommend
implementing
a
comprehensive
training
program
for
all
staff
members.
This
program
should
cover
a
thorough
understanding
of
payment
modes
and
procedures
to
ensure
that
staff
can
assist
customers
efficiently.
Additionally,
staff
training
should
emphasize
the
importance
of
timely
service,
from
order
placement
to
bill
settlement.