1/5 Coralie S. 4 months ago on Google
TERRIBLE
!
Poor
not
to
say
NO
GUEST
SERVICE.
The
hotel
itself
is
ok,
rooms
are
ni
clean.
Parking
is
a
great
plus
Now
let’s
talk
about
the
rest.
Spa
?
Spa
?
What
is
the
spa
actually,
a
pool
that
is
not
even
warm
in
winter
and
full
of
unsupervised
children.
The
sauna
is
not
included
and
the
rest
was
closed.
Waste
of
money.
Then,
the
real
problem:
customer
support
is
the
worst
I
have
seen
in
hotel
management.
We
booked
and
paid
in
advance
2
massages,
when
we
asked
they
said
all
was
booked
(mail
to
prove
it
that
we
send
them)
and
the
day
of
the
massage
we
were
told
that
the
person
was
not
available
on
a
Sunday.
You
don’t
know
that
in
advance
?
When
the
poor
receptionist,
that
was
already
under
pressure
from
checkout,
tried
to
find
a
solution
for
us
the
managers
were
not
able
to
help
us
or
her.
Indeed,
they
refused
to
talk
to
us,
refused
to
understand
that
we
do
not
live
in
Portugal
so
not
able
to
come
back.
We
wrote
email
and
send
the
complaint
by
mail
:
after
a
month
I
can
told
you
NO
ANSWER.
We
filled
the
livro
de
reclamações
online
and
at
the
hotel
:
NO
ANSWER.
The
complaint
is
now
sent
to
lawyers
in
the
EU
institutions
that
take
care
of
customer
service.
It
is
a
shame
for
a
4*
hotel
to
not
be
able
to
answer
an
email
or
just
apologize
for
their
actions
and
mistakes.
Just
to
let
you
know
that
they
are
not
professional
and
they
do
not
deserve
this
4star
service.
Management
is
unacceptable
and
inefficient.
Good
for
them
the
receptionists
are
awesome,
tried
to
help
and
did
their
job
perfectly.
As
well
as
the
diner
that
was
super.
If
you
read
this
email,
maybe
take
2min
to
answer
the
email,
letter
or
the
official
reclamation.