1/5 Juanita B. 7 months ago on Google
I
ordered
Pizza
Hut
for
my
family
using
the
app.
I
ordered
a
box
meal
consisting
of
two
pizzas,
pasta,
and
bread
sticks.
I
received
notification
from
the
app
saying
my
order
was
ready
and
that
I
had
received
46
points
for
the
transaction.
I
paid
for
the
order
using
Apple
Pay
online.
As
I
pulled
up
to
the
window
and
gave
the
cashier
my
name,
he
said
ma’am,
I’m
not
seeing
an
order.
I
showed
the
young
man
the
app
showing
that
my
order
was
ready,
as
well
as
showing
the
points
I
earned,
and
the
store
I
ordered
from,
as
well
as
my
receipt
of
payment
that
came
from
Apple
Pay.
He
said
that
there
had
been
issues
with
the
app,
and
that
he
would
grab
a
manager.
The
manager
came
and
I
showed
him
the
same
prof.
He
confirmed
that
they
hadn’t
received
the
order
due
to
an
app
issue
and
he
asked
me
to
pull
up
my
email
and
see
if
there
was
a
message.
I
had
received
an
email
saying
that
my
order
could
not
be
processed.
I
explained
to
the
manager
that
my
payment
had
been
taken
and
not
yet
refunded(
to
which
I
proved),
and
that
I
pulled
up
in
expectation
to
pick
up
dinner
as
I
didn’t
know
anything
except
what
the
app
confirmed.
He
told
me
he
would
call
the
DM
and
ask
what
to
do.
He
came
back
to
the
window
and
told
me
that
the
DM
said,
there
was
nothing
he
could
do
because
they
didn’t
receive
the
order
due
to
the
system
error.
He
said
I’d
likely
get
a
refund
in
1-7
business
days.
I
explained
to
him
that
I
had
only
had
25$
and
I
spent
23.99
on
the
dinner.
This
is
how
I
planned
on
treating
my
family
for
dinner
and
without
any
spare
money
I
could
not
just
go
and
order
elsewhere.
I
explained
that
this
left
me
in
a
dilemma
because
my
family
still
needed
to
eat
and
now
I
couldn’t
go
to
the
grocery
store
or
order
elsewhere
because
I
had
no
money.
He
told
me
there
was
nothing
else
he
could
explain
to
me
and
he
shut
the
order
window.
I
sat
in
the
driveway
feeling
dumbfounded
and
baffled.
I
immediately
called
corporate
because
how
was
i
supposed
to
feed
my
family
now!!!
Corporate
could
not
come
up
with
a
solution
because
they
said
the
store
was
a
franchise.
While
still
on
the
phone
with
corporate,
the
manager
comes
outside
to
my
car
window
and
once
again
try’s
to
argue
his
point.
I
try
explaining
to
him
once
more
and
he
tells
me
he
does
not
want
to
hear
it
because
I’m
just
repeating
the
same
things
and
says
to
move
my
truck
out
the
driveway.
I
ask
him
why
is
he
antagonizing
me,
I
explain
that
I’m
on
the
phone
with
corporate
trying
to
find
a
solution
and
I
also
explain
that
I
am
not
blocking
his
order
window.
He
says
well
I’ll
just
call
the
cops
and
tell
them
to
escort
you
off
my
property.
I
said
please
do.
Officer
Ryan
came
and
after
explaining
to
him
the
situation
he
says,
“I
understand
why
you
are
frustrated
and
I
don’t
understand
why
they
wouldn’t
just
make
the
order
providing
that
you
have
shown
all
necessary
prof.
He
then
hands
me
money
and
said,
I’m
going
to
get
you
guys
McDonald’s
tonight
because
you
won’t
get
anywhere
with
this
guy!”
Crying
I
tell
him
thank
you
because
I
literally
had
no
money
to
buy
my
family
food
because
of
what
happened!!!
