The hotel placed near to Burjaman metro station. The hotel is walkable from metro station. Hotel is fairly neat and tidy for small stay. Family can also stay peacefully and safely.

1. Its not a hotel apartment. 2. It's not cleaned that is the reason I did check out bfre one night. 3. Staffs in reception are not well trained to welcome us. 4. They took around 3 hrs to update my passport details and they said will send it to my room. But after calling them so many times they were just telling they will send it but they couldn't. So in middle of night I came down took my passport personally. And reception guy said me just sorry. 5. From start day When I complain about room that it's unclean they said they will send team tmrw. 6. When I did check out they said they said they will be going to book a taxi via careem app. But they put my wrong location. And hence I paid double amt to taxi.

I recently had an unfortunate experience at this hotel due to the unprofessional behavior of one of the Front Office Executive (FOE) staff members, Ms. Afsana. My encounter with her left me with a negative impression of the hotel's customer service. Ms. Afsana was exceptionally rude and discourteous during my visit. Instead of providing assistance or addressing my concerns, she displayed a dismissive attitude that made the overall experience quite unpleasant. Customer service should be characterized by respect and courtesy, qualities that were conspicuously lacking in this particular interaction. I understand that not every day goes smoothly in the hospitality industry, but the way Ms. Afsana handled the situation was far from acceptable. A customer-centric approach is crucial, and unfortunately, it was sorely lacking in this instance. I hope the management takes note of such feedback and addresses the need for improved training and professionalism among their staff members, particularly Ms. Afsana. Customers should feel valued and respected during their visit or stay, and my experience fell far short of these expectations. I sincerely hope that others do not encounter similar issues and that the hotel takes steps to ensure a more positive and customer-friendly environment in the future. You can see lot of complaints against this lady in google. Management must take actions for such behavior's.

Pathetic I would say that I am using their adjoining property moonvalley restaurant for breakfast and tea,lunch and the staff specially the receptionist of moonvalley hotel dated 9th sep 2022 at 8:18 am says that you are using washroom and a non working automatic massage chair installed can't be corrected. That female staff is arrogant , disrespectful and immediate action should be taken.

I stayed in their hotel for more than one month and my stay was very comfortable. This is a very convenient place and very close to Metro . The hotel receptionist name Sarah was very helpful. She helped me in lot of my doubts regarding Dubai and helped to get taxis and other clerical works . Few weeks back I again visited the same hotel but could not find Sarah and the others present were not that helpful . I think she might have gone for a leave and hope she will be back soon .

Ver bad hospitality service. I wonder how they get 3.5 stars, they r dumb and cunning they must be using fake accounts to change their review score while they only need to change their behaviors toward the guest.

What a horrible experience. Sadly no one was ready to fix the problems. Broken bed. Low lights. My guests stayed with unwanted creations. 2 times room Was changed. Spray was also done. But very poor service and maintenance. When informed to manager aswell. He reacts like we are complaining unnecessarily. This was our last stay in moon Valley . I hope dubai authorities should arrange an inspection of hotel as staff is nothing to bother at all.

We was 6 person check-in on 27th October 2022 which has 2 king size bed room. it was for festival celebration. The Room was smelling while checking-in, cleanliness is really poor, lack of Dishes in kitchen, microwave not working , for the tissue boxes and Dishes even called for 5 times but delivered in room after 2/3 hours. the lights inside the room is really dark, receptionist doesn't even know what is DENTAL KIT, as per receptionist management not providing dental kit for guests which is actually not available also, it's really weird thing for me to know hotel which is not providing dental kit, so mid of the night we had to go to supermarket to buy those kind of simple simple things. it was really worst experience in my life that I had to spend my nights in that hotel which is doesn't even deserve 1 star..

SARA, who works at the front desk, is a nice person to interact with. It's easy to observe her cheerful nature and her want to help others. The manager, Mr. Samir, is also very helpful.

The hotel's administration and staff are both excellent, and the amenities they give are quite remarkable. Because of how professional their team is, I strongly suggest using Pinoy Tourism & Travels. Ms. RHELZ was really helpful since I was applying for a tourist visa.

Guests may enjoy self-made hot pot meals while listening to soothing music in the restaurant's namesake Moon Valley, where they can also have meaningful conversations with loved ones or conduct productive business deals.

Hotel room is nice. Shows Bathtub in Amenities but No Drain stopper provided when asked to receptionist they said it cannot be provided. Drinking water not provided got after several times of calling. No dental kits provided.

Location is just near to Burjuman metro station. Rooms are good and affordable. But the service is just okay.

Every aspect of our experience there, from the delicious cuisine to the reasonable prices to the kind, professional service, was outstanding. The eatery was also just three minutes away on foot from the Burjuman metro stop. Anyone, with full seriousness. Thanks

The hotel's proximity to the Burjaman metro station was a major plus. The motel is conveniently located near a metro station. The hotel has all you'll need in terms of cleanliness for a short stay. Family members may also feel safe and at ease in such an environment.

The motel is conveniently located near the Burjaman metro stop. You can get to the hotel from the metro station in a few short minutes by foot. Decent enough cleaning for a quick visit. As an added bonus, family members could feel safe and secure.

The hotel's proximity to the Burjaman subway station was convenient. The nearest subway stop is a short distance from the hotel. For a brief visit, the motel is very tidy. Peaceful and secure living conditions are provided for the whole family.

Talking to SARA, who works at the front desk, is a pleasant experience. Her positive outlook on life and willingness to provide a hand are plain to see. Mr. Samir, the manager, is likewise excellent in his role.

Very!!! Small Beryani dish I swear I left the restaurant hungry, my advice you have to do something about it

I stayed their for 5 days .I had very good experience with moonvalley hotel .... especially the service ✨ Thank Manish (front office ) for everything 🙏

Reception lady is rude to us, we were supposed to book for 5 rooms tonight, she didn’t respond correctly but from a guy we have received the information that it’s available and it’s Indian lady who spoke to us rudely and cancelled our boot just a while ago

We stayed with family was evrithing not good 👎👎👎👎husband go spa just for massage lady thai asking money for sex service there is douing not massage staff no have salary.in the hotel lift see used condom was bad ismall🤢🤮

Today i go to Burdubai moonvally with my friend at 12 am .i ordered Charcole pepper chiken.we wait more than 30 mnts,then they brought us chicken charcole,when we try to eat we get bad smell and taste.when i ask to supplier he said i will check ,and he took the chicken Charcole and they hide it somewhere we were totaly upset cz of its food,if i get any food poison who will be responsabile my fride , he was also shocked cz he is here in visit visa ,je didnt think in dubai has like this hotels or restaurants,so he cant take even a video,then their salesman came back and told me we will give to you any other dish.we refused.when i tri d to spoke with sales man and their manager,they are not take caring anything,they dont want listen me .they are trying to prove its not their problem,their fridge was not working something.then they are telling no one complaint until now,,,they want wash their hand.when they prepare the food thier chef can know food is not good…very bad service…try to make money in goodway dont try to make money with cheating your customers…👎👎👎👎👎 very bad experience.atleast they can tell us a sorry…

Bathroom full with hairs and a big Hole in the bathtub… also some cockroaches and everything dirty! Room card also doesn’t work.

Really poor quality stay. But not cheap in price.

Really bad servant the room was very hot no ac and they argued about the temperature 27.7 c = 80 f

The first attraction in there is moon valley restaurant where you can have self made hot pot dishes with mellow muzic in background and have beautiful discussions with your friends and even business discussions or you can have a romantic Eve..

Good place to stay, cleaning is good and affordable rooms

It was an ok ok hotel, but not the best 3 star hotels that I have experienced since I stayed here a very long time ago back in 2005.

Reception manager SARA is a nice person. She is very helpful with a fresh smile. Manager Mr. Samir is also very helpful.

If u wanna check in look at this …. Never ever visit this hotel apartment…. I don’t even prefer to give 1 star. Worst attitude of staff at the reception named MANEESH. Such rude with attitude .Doesn’t even know the meaning of hospitality.(Greeting the guest as he is in reception). You ll have so many options with 5***** but as it was cheap we chose…never ever go even if it’s 1 AED.. I would like to notice this management of hotel and expecting response asap

SARA, who manages the front desk, is a pleasant individual. In addition to her pleasant demeanor, she is a tremendous assistance. Mr. Samir, the manager, is also extremely supportive.

Very bad service the receptionist are rude. Before check in they will be nice after that turn evils. The receptionist are 2 faced

Its Humble request not to go for this Hotel Apartment, Not meeting expectation by any means , Asked for Bucket and mug to have bath not able to provide , and bath tub not working and mentioned that service not provided till date due to COVID-19. Lot of Insects and flyies for long stay. Apartment might be not good for even non smokers.

I recommend Pinoy Tourism and Travels for the reason that staff are great. Ms. RHELZ is the one who assisted me in processing my tourist visa application. She's really professional and knowledgeable showing her full guidance until my papers done. I really appreciate your effort Ms. RHELZ. Keep it up! God Bless you all! I recommend Pinoy Tourism and Travels for the reason that staff are great

Conveniently located near the Burjaman metro station. From the subway stop, you can easily stroll to the hotel. This hotel is clean enough for a short stay. Everyone in the family may relax and feel secure.

Very clean and good service.. reception service also very good.. wifi is very good...

The hotel was situated close to the Burjaman metro station. The hotel is within walking distance of the metro station. The hotel is quite clean for a short stay. Family members can also reside safely and in peace.

I really enjoyed my stay because of the kind and inviting personnel, the 3-minute walk to the Burjuman metro station, the delicious meal, and the reasonable price. It comes highly recommended by me. Thanks