4/5 Timour D. 2 years ago on Google
We
liked
our
stay
at
the
hotel.
The
room
was
nice,
clean
and
spacious;
staff
very
friendly
and
accommodating.
Hotel
is
located
in
workers
neighbourhood,
a
5
minute
walk
between
two
metro
stations,
and
a
bit
of
a
ride
to
major
points
of
interest.
I
deduct
half
a
point
rating
for
the
fact
that
neither
of
my
two
messages
(one
through
Check24
booking
platform
and
another
direct
to
the
hotels
email
address)
regarding
an
earlier
check-in
were
answered.
Fortunately
at
arrival
we
were
allowed
to
check-in
earlier
for
an
additional
payment
of
AED200
which
seemed
very
fair.
But
the
fact
that
we
were
not
informed,
could
not
plan
in
advance
and
had
to
take
a
gamble
was
not
good.
Also
I
would
deduct
a
point
for
the
way
my
another
request
was
handled.
After
an
extensive
research
of
tons
of
hotel
options
I
decided
to
book
a
10
night
stay
at
Park
Regis,
mainly
because
of
good
value
for
money,
very
good
reviews
and
roof
top
swimming
pool
with
stunning
views.
Roof-top
pool
and
bar
of
Regis
Kin
is
a
center
piece
of
hotels
description
and
was
a
selling
point
for
me.
I
was
ready
to
pay
a
little
premium
for
it.
Unfortunately
we
had
a
very
bad
luck
with
the
weather:
on
some
days
it
was
windy,
on
some
-
it
rained.
In
short,
out
of
7
times
we
tried
to
go
to
the
roof-top
swimming
pool
and
bar,
5
times
it
was
closed.
Hopefully
you
can
understand
our
chagrin,
especially
considering
there
is
absolutely
no
information
on
the
website
about
the
possible
closure
of
these
amenities.
I
fully
understand
that
hotel
is
not
responsible
for
the
weather
but
it
is
responsible
that
a
customer
feels
he
gets
a
good
value
for
the
money
he
paid.
Since
the
pool
was
closed
on
many
occasions,
it
is
not
unreasonable
for
a
customer
not
to
be
satisfied.
As
I
talked
to
the
top
manager
and
asked
if
there
is
anything
she
is
willing
to
do
to
make
up
for
the
fact
that
we
could
not
use
the
well
advertised
amenities,
there
was
absolutely
no
sign
of
understanding
of
my
dissatisfaction
and
no
effort
made
to
make
up
for
it.
There
were
standard
answers
that
a
hotel
is
not
responsible
for
the
weather
and
there
is
nothing
she
could
do
about
it.
To
my
question
why
there
is
no
information
warning
the
potential
hotel
that
the
pool
can
be
closed
she
said
the
pool
closes
very
very
rarely
and
only
as
an
exception.
So
I
guess
this
exception
happened
at
least
5
times
during
10
days
and
she
wasn't
ready
make
things
good
for
the
hotel
guest.
Interestingly
enough,
20
minutes
after
my
conversation
with
a
manager,
the
swimming
pool
got
opened
and
there
were
absolutely
no
wind
at
the
pool
area.
That
makes
one
wonder
whether
the
pool
area
could
have
been
opened
on
the
prior
days
also.
I
asked
the
manager
if
there
was
construction
site
with
all
the
noise
and
disturbance
next
to
the
hotel
(for
which
the
hotel
is
also
not
responsible),
would
the
rooms
cost
the
same
as
on
the
other
side
of
the
hotel.
She
said,
yes.
I
think
she
needs
an
advanced
training,
lol
:)
In
short,
I
felt
customer
service
for
that
particular
issue
was
way
below
what
a
5
star
hotel
should
provide
and
left
with
a
feeling
that
profit
was
a
higher
priority
for
the
manager
than
customer's
satisfaction.
Otherwise,
like
I
said
very
nice
hotel,
deserves
all
the
positive
ratings
but
also
deserves
a
better
top
manager.
Looking
forward
to
staying
again
at
this
hotel
sometime
in
the
future,
hopefully
with
a
better
weather
:)
Timour
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