Usually I come to this sallys all the time and everyone is always beyond sweet and I never have any issues. Calvin or calvis(I forget the managers name) is always so nice but I guess I caught him on a bad day because he was very frustrated and impatient with me.. I purchased a gel curing lamp a few weeks back and when I opened it I noticed someone had used it because it was all scuffed and messed up so I called the next day and the girl I spoke to said I could absolutely return it. With everything going on (covid and social distancing for my mom who has cancer) I was not able to go back in for about 3 weeks. When I came in they changed the return policy due to covid which I completely understood. The manager along with a woman with big red glasses (that I've complimented before) were speaking to me as though I was not understanding they couldn't return it. They just kept repeating themselves even though all I was trying to do was explain that the product was already used and why did I buy a used product in the first place. I understood the return policy had changed.. but they just kept repeating it I guess because they wanted me to leave. I then walked out and read over my receipt to double check it didnt say anything else and it stated "no returns after 60 days" so I went back in and gently said hi excuse me I just wanted to make sure they could return it once everything lifted because the receipt states not after 60 days. The manager assisted me and he again gave me huge attitude, very clearly flustered just at me walking into the store again, and said sweetie I don't think you are understanding here let me explain the policy again, so I listened respectfully once again as he repeated himself of things i already was understanding with and I said okay that was not my question, I just want to make sure if I come back past 60 days that you will honor it since a product I purchased from the store was used already and he said very loudly for everyone else to hear that to just come back and ask for him and he will do it. I told him I didnt understand why his tone sounded so frustrated because I totally understand the return policy and I have no problem with it, I just wanted to make sure they would still honor it after reading the 60 days thing on the receipt and he said "it is because you came in again and i explained everything again and I already told you If you came back I will do it for you".... yes he did say he would help me but I didn't know if the past 60 days would be an issue since it is a company policy so I just wanted to double check... I didnt know having to clarify something for an unsure customer was so frustrating, especially when i was using the calmest most understanding tone, he was making sure to yell at me so everyone would hear and was causing a show for no reason...not sure why he was treating me so bad. I said there was no need to be frustrated and he sarcastically yelled merry Christmas at me as I left the store.... yikes. So confused at this person's lack of customer service skills over something that was not a big deal at all. As a manager I would assume he was better at communicating with others. I've worked retail and I was very understanding about everything so I really don't understand why I was treated so poorly... so disappointed in my favorite sallys :-( there was no need to be so rude to someone who was just confused and double checking something. I left shaking and anxious because I already was having a rough day. Never know who you are being mean to so a good rule of thumb is to just be kind to everyone. Especially when working retail as a manager...

Highly don’t recommend this location. Tried to make a return had my receipt . Was given attitude by the cashier in the morning and couldn’t do the return because my husband purchased with his debit card. So I waited to go back with my husband decided I would do an exchange. As soon as I walked in another employee that was not there when I went in said “oh you have the card”. As if I didn’t have my receipt. She wasn’t even there when I went in the morning. I guess employees are better at gossiping, and maintaining a rude attitude with customers. Instead of providing services to paying customers. Both employees are useless and should consider another job.

Such an attitude when I returned a few items. Eyerolling, looking me up and down, condescending remarks. I don’t know if returning an item causes the individual employee to miss a paycheck but you’d think so. I went on a Monday morning when it would be empty so I wouldn’t take away from any other customers.

DO NOT GO HERE. I was looking around for 5 minutes and within that time I was accused of stealing merchandise more than once. The woman with red hair loudly threatened to check the cameras and confronted me at the door about an eyeliner I considered buying and put back RIGHT IN FRONT OF HER. Consider hiring employees with better customer/ comprehension skills.

They are always helpful and always have what I need in stock. Been goong to this location for years and appreciate they’re consistent.

Went in on. 1/8/2023. As soon as I walked in there were 3 reps at the door. One young lady pleasantly smiled, the second was distressed because the third was berating her loudly and openly in front of me and other patrons. She said something to the effect of, “going forward that cannot happen again, do you understand.” Her tone was condescending and very unprofessional. I’ve been a manager for many years in both retail and medicine. I would never dream of talking to my staff this way, especially in front of customers. After I walked the store to scan the items I walked up to the front to ask if they had what I was looking for. I excused myself for the interruption. The woman who was berating the other earlier on is described as having very short reddish brown hair. Mid question she interrupted me and snapped the word, “no.” I snickered a bit and continued to politely ask my question to completion. She took 2 slow blinks again and said,” no.” I’m not bothered that they didn’t carry the item. I was bothered by her brazen display of lack of professionalism. I was tempted to go back and ask her name but I just had a death in the family and wanted to get back home. She’s clearly unhappy with her job and doesn’t know the first thing about building interpersonal relationships with her coworkers much less the customers.

Went today for the first time looking for reccomendations on hair color and the store manager was great, very helpful and knowledgeable. I was in between choices and he gave me brand comparisons. The other two staff members were also very nice, such a happy vibe in that store or at least that shift. Keep it up you guys!!A++

I went in today to get extensions, but had no idea what I was doing. The lady inside helped me choose the right ones for me, explained the different ways to apply them, and helped me choose not based on how much spent but what would actually benefit me most. She then explained in incredible detail how to prep and apply them, and how to treat them. I felt welcomed and had a great experience.