It was very hard choosing the right star count. It was not a totally unpleasant experience, the customer service was great! Very friendly people. We had fun in the pool. The breakfast was good. I loved that the body wash/Shampoo/conditioner were in dispensers mounted in the shower instead of that typical hotel sized soap/shampoo. Room was clean but I definitely got a hint of some Marijuana smell. AC worked OK (I like it freezing) but it kept the room cool and comfortable. My biggest complaint is the bed... it was REAL firm... almost like I was laying on a box spring. Had to have been the most firm mattress I have ever laid on. We all joked that it felt like we were laying directly on the floor. Of all things, the mattress is what made me choose 3 stars instead of 4. I probably would stay here again, but it wouldn't be my first choice - strictly because of the mattress. We stayed in a double queen room.

Wow! This hotel is a gem. I probably had my best hotel stay ever at this property. The staff is very attentive and friendly. The property is clean, with good curb appeal. The morning breakfast area is clean, and the spread is wonderful. The pool area is inviting and clean. 11 stars, out of 10!

Nicest staff, great location and an excellent breakfast variety. Easy to find location off the highway and conveniently located within walking distance of several restaurants. It was really nice to leave White Sands National Park be able to change clothes and still have time to walk over for dinner somewhere before they closed. They offered free bottled water which was really helpful. Pillows were great, king sized bed and king sized pillows. 4 pillows total, one marked firm and the other soft. Loved that! We never got any free cookies, think they do them in the afternoon and maybe we were just never there for them. No tissues in the room, I found that odd. When we first arrived the pool was open and the next time we walked by it was closed and stayed closed. The rooms are not well insulated for sound. Sounded like a heard of elephants above us at all times of the night. We could hear toilets flushing around us and when someone was doing laundry we could very clearly hear their clothes going around in the dryer. The room seemed moist and all of our stuff felt moist after the second evening there. The bed is so far away from the A/C and (I guess because of energy saving??) the air stopped trying to circulate overnight it got ridiculously warm, add in the elephant noise above making it impossible to sleep through the night uninterrupted. Overall-decent stay and the breakfast alone made it worth it.

Absolutely wonderful stay and view from the room wow! Great beds, sounded like we were only ones staying there so quiet, friendly and helpful, and an surprisingly good breakfast with plenty of options. Thank y'all for your excellence and courtesy.

Place was perfect! Customer service was great, location is even better. Rooms were big, clean, and comfortable. Its near pretty much everything. White sands national park is 10 min drive. Would definitely stay here again!

Clean, comfortable rooms with plenty of hot water and strong wifi. What stood out for us was the friendly staff who not only gave us free water bottles for the park but sleds and wax for 'sand surfing' the dunes. An excellent place to stay for visiting White Sands NP.

Not a bad hotel. The parking lot is not trailer friendly. Many pickups with trailers were parked along the street. This led to the lower stars. It's clean and the staff is very friendly and helpful. The hotel overall had a distinct musty smell that caught me off guard. I would stay here again but not the first choice.

Staff was very friendly and helpful. Rooms were comfortable and clean. Located next to multiple restaurants and the complimentary breakfast was simple but good.

It must have been a busy day for the staff here at the Holiday Inn Express. I arrived back at my room today and it hadn't been serviced/cleaned. I called down to the front desk to request some clean towels. Clarissa at the front desk brought them up very promptly. She is an asset to the staff here at the Holiday Inn. Clarissa is always prompt with check in. She always has a smile on her face. She takes to time make me feel like a valued IHG member. She always offers water bottles as I am on my way to retreat for the night. Clarissa provides service excellence. Clarissa your actions do not go unnoticed! Thank you for all you do!

Came here to see the world’s largest pistachio, the oldest zoo in New Mexico and to see white sands national park. Even though it was cold in November got in for free on Veterans Day. My room had a great view of the mountains and the Lincoln national Forrest. Only issue for me was that they were doing some parking lot resurfacing. So half of it was closed off. Despite all that my say there was very comfortable and warm. With a great staff and a good breakfast.

Excellent stay, i write many reviews on Hotels and Motels, this location was great to say the least. I found that it was very quiet and the staff were exceptional, Very clean rooms and property, breakfast was very befitting for the military personal in that area and hearty.

Five BIG GOLD STARS for this Hotel & it’s staff! What a beautiful bunch of people! Words can’t say enough to the appreciation I have for Holly! She needs a bonus & raise because there is not many like her in this world anymore! Holly, Thank you for going the extra mile so my daughter & granddaughter would have a safe, comfortable & beautiful place to stay for there trip to White Sands! You made things better for them and saved there Spring Break vacation from disaster. Maureen, I also thank you! For your act of kindness towards my granddaughter! I will be forever grateful for this hotel and the great people that run it!

After a very long drive, we were excited to finally arrive and settle in before dinner. Unfortunately, my husband was told that the elevator was not working. This meant that we would have to carry two heavy suitcases to the second floor. My husband may seem completely normal, but due to Covid, he has a lot of lung damage and the last thing he needs is to carry two heavy suitcases up to the second floor. I asked the lady at the front desk if there was something on the bottom floor. We’d even be willing to downgrade to a queen size bed, but she said there was nothing available. I asked her if we’d at least get a discount for such an inconvenience, and she said that they didn’t cause it so they weren’t responsible. Lightning caused the elevator to stop working so there’s nothing they had to do. WOW! I told her that my husband wasn’t in the condition to be hauling suitcases up two flights and she just looked away. (I injured my shoulder, so I couldn’t do it.) I’m disappointed not only because of how she dismissed us, but also because we have noticed that Holidays Inns are not what they used to be. They’ve gone downhill. We travel A LOT and only stay at Holiday Inns because of the beds and pillows, but today was the last straw. I hope management will do something about teaching the lady at the front desk some better customer service. In fear of sounding sarcastic, I recommend meeting with Tiffany from the Bistro Winery across the street. She didn’t even know today is our anniversary and my birthday and she treated us like she knew. That was real customer service.

I called ahead to see if we could get into our room before 4pm. We got there right at 2pm and Holly had it ready to go! I thought she was the manager she took such good care of us! She was very nice and kind to my grand daughter sharing a love for sharks she gave her a shark tooth and couple of fossils! Our room was big and very clean, the pool area was clean, breakfast was great many varieties of breakfast items and the coffee was on point! Check out was easy no hassles! I highly recommend this hotel! We will stay there again!!! Thank you Holiday Inn express and very special thanks to Holly!!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Breakfast staff was fantastic, or this would be a 1 star review. The elevator was not working our entire stay, the Wi-Fi wouldn't stay connected to my phone, and ultimately, the worst thing was that the cleaning crew deprioritized our room. For what reasons, I don't know, but it was a huge headache during the trip. We were here the week of Thanksgiving, Sat-Sat. The room was adequate when we arrived. We didn't have housekeeping visit our room until Thanksgiving. I thought maybe they saw our "do not disturb" on the door before we went to breakfast at the beginning of the trip was the problem, so on Tuesday morning, I went to the front desk and asked when the cleaning crew comes through. The front desk person said that they don't even arrive until 9:00. So Tuesday morning, we made sure to remove the tag at 9:00. No housekeeping. Wednesday, we didn't even put up the do not disturb and made sure to leave the room by 9:00 a.m. No housekeeping. If you're doing the math, this means 4 days of no clean towels and no trash pickup. I had to call the front desk for towels, and the woman that brought them to our room seemed put out. When I pointed to the pile of towels she could take, she said, " No gloves." and left. The next day was Thanksgiving. I shouldn't have made the assumption that asking the front desk, as well as specifically calling out the lack of housekeeping to our room the night before would have changed anything. I asked the front desk if there was housekeeping on Thanksgiving, and they said of course! If you've read this far, I'm sure you will be *super* surprised to know that they did not clean our room again on Thanksgiving. Luckily, my husband had to go back to the room around 2:00 p.m. on Thanksgiving, and he noticed the room hadn't been cleaned. He went to the front desk just as it looked like the cleaning crew was leaving the hotel. They were called back in and told to clean our room. We had new towels, and they picked up the old ones, along with the trash, but it was obvious they didn't wipe anything down or vacuum. Just the bare minimum. We come to Alamogordo fairly regularly to visit family, and we will not be staying at this hotel again.

I have never write a review for hotels as they are all the same but this location have Holly which made this hotel amazing place. We stayed there to visit white sand so get there 2 am and in the morning when are trying to check out at 10am because normal check out time is 11am, Holly the person at the counter offered us to go visit White sand then come back to fresh up in the room we can check you out at 1 pm with no extra cost. Also led us borrow snow sled which cost $25 at the park. She make us so comfortable Breakfast was amazing too…cheese omelette was so delicious. Oatmeal was homemade…should try that if you are there.