1/5 Vijay K. 2 years ago on Google
An
honest
review
about
our
experience
with
Taj
Coromandel
for
my
engagement
event
held
on
October
27,
2021.
While
this
is
primarily
concerned
with
Banquet
services,
but
other
allied
services
like
front
desk,
in-room
dining,
parking
assistance
team
-
In
fact,
every
possible
team
screwed
up
on
my
event
date.
I'm
taking
so
much
efforts
in
writing
this
review,
so
that
no
other
customer
is
taken
for
granted
in
the
future
(Especially
this
is
NOT
acceptable
at
Taj/
OHL/
IHCL
standards).
We
chose
Taj
Coromandel
over
The
Leela
Palace
to
have
our
engagement
ceremony.
To
our
greatest
disappointment
we
faced
multiple
issues
during
our
event
as
follows:
1.
We
made
a
booking
almost
2.5
months
prior
to
the
event
date
and
had
chosen
a
rather
minimum
number
considering
the
Covid
Scenario,
but
closer
to
the
event
date
while
we
were
discussing
our
requirements,
it
was
strongly
established
by
our
event
coordinator
that
she
agreed
to
such
a
small
number
of
Minimum
guarantee
only
because
we
had
booked
earlier,
in
other
words
it
sounded
as
if
a
favor
was
being
done
as
the
pax
was
comparatively
lesser.
She
had
all
the
reasons
not
to
accept
the
contract
than
to
pass
such
comments
for
any
request/requirement.
Needless
to
say,
they
weren't
appreciative
of
the
fact
that
we
called
lesser
crowd
considering
COVID
scenario
rather
they
were
only
pushing
for
more
crowd
and
therefore,
more
business.
2.
On
the
day
of
the
event,
where
we
expected
to
see
our
Guest
Coordinator,
we
were
informed
at
the
reception
counter
that
she
had
taken
off
and
we
had
no
prior
intimation
or
information
regarding
the
same
nor
had
she
guided
us
to
her
replacement
for
the
same
day.
3.
Our
agreed
time
of
check-in
was
2pm,
on
arrival
after
the
chaos
to
reach
to
the
respective
event
coordinator,
the
first
few
rooms
were
handed
at
around
2.30pm
and
the
last
2
rooms
were
given
by
around
3:30
-
4
pm
only
after
continuous
follow-ups.
4.
While
placing
an
order
from
the
room
service
there
were
cold
comments
passed
which
to
be
exact
was
"a
sandwich
would
cost
you
Rs1000,
would
you
be
okay
to
pay
that",
as
if
we
didn't
know
it.
To
top
it,
we
were
asked
to
pay
the
bill
on
the
spot
and
it
was
refused
to
be
added
along
with
the
banquet
billing
-
THIS
WAS
TOTALLY
AN
UNACCEPTABLE
BEHAVIOUR
WHICH
I
CAN
NEVER
ACCEPT.
5.
The
Ballroom
was
to
be
vacated
and
handed
over
by
a
maximum
of
2pm
to
facilitate
our
decor,
but
it
was
handed
over
by
3.30pm
thus
leading
to
a
complete
delay
in
our
event
which
started
only
by
6.10pm
despite
the
bride
and
groom
being
ready
by
5.30pm.
It
was
a
total
waste
of
our
time
as
well
as
guests
time.
6.
The
one
thing
we
were
confident
and
wouldn't
go
wrong
was
the
food,
but
to
our
utter
shock
the
food
was
cold
by
around
9-9.30pm,
when
we
conveyed
the
same
to
the
chef
around
10.30pm
he
uncannily
accepted
that
it
indeed
was
bad
(e.g.
Kadai
paneer).
We
were
happy
only
with
the
live
counter
and
desserts.
Additionally,
the
Chef
also
accepted
the
taste
of
few
items
were
compromised
beyond
9:30
PM.
Needless
to
say,
their
team
still
charged
us
for
the
bad
food
served.
Starters
wasn't
served
at
regular
intervals.
THIS
WAS
A
SHOCK
AND
UNACCEPTABLE
TO
US.
7.
The
unprofessional
behaviour
of
the
Banquet
in
charge
(Mr
Balraman)
is
something
that
I
would
like
to
bring
to
notice.
The
staff
claimed
an
absolutely
heinous
number
of
guests
arrival
while
we
sat
and
deciphered
the
actual
count
of
guests
were
around
100
lesser
than
what
he
had
stated
and
negotiated
our
way
through
it.
He
was
rude
to
my
father
and
my
guests
-
I
can
never
accept
this
behaviour.
8.
A
parking
assistant
rather
than
assisting
my
sister
to
move
the
sign
board
and
proceeded
to
pass
the
comment
"
If
you
don't
know
which
is
the
entry
and
exit
way,
how
do
you
even
come
to
a
5
star
hotel"
when
she
took
the
wrong
exit.
9.
The
key
cards
were
deactivated
without
any
prior
intimation
to
the
guests
.
Overall
a
place
where
we
were
confident
to
have
a
hassle
free
experience
posed
us
to
such
episodes
which
has
definitely
left
us
questioning
about
their
consistency
in
hosting
events.