We normally stay at this hotel anytime we are in the area. However, I do not think I will be returning anytime soon. We booked our room a month in advance as a group with our travel volleyball team. Unfortunately when we arrived in the room someone sat on one of the queen beds and fell to the floor as the bed slammed down as it had been broken. Upon inspection, there was metal that had been sticking out that appeared to have been that way when last serviced by housekeeping. We informed the nice gal at the front desk, who explained that they were fully booked in the double queen rooms but that they could get us a king room to provide for the second bed. She explained she had to get approval from her manager and would call me as soon as she could. About an hour later she calls me back to tell me that management requires us to pay an additional 50% of the rate for the king room but would give us a $20 credit to the room we are already in. I told her that this was unacceptable and we would be down to speak to the manager. My husband argued for a good 15 minutes but to no avail. We had 5 people in our room, there was several big events going on in town and every other hotel was booked so they were going to cash in because they didn't think we had any other choice but to pay. Thankfully were able to find a last minute cancelation at another hotel across town so we checked out and moved hotels. Never in my life have I been asked to pay more when they aren't able to provide what I am paying for. This is supposed to be the hospitality business but apparently not at this facility.