Featured Reviews


Frequently mentioned in reviews: order (20) good (8) McDonald' (7) time (7) service (7) told (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ashley 2 years ago on Google
    Talked to the manager about our experience two weeks ago. His name is Tyler. He was very extremely rude when we told him about the employees who dropped our soda on the ground because we asked for them to be topped off then they proceeded to give us soda with no ice or barely any ice. My burger was not made right and the fries were cold. He told my husband and I that he was refunding our entire order as he should however we never received the refund and it’s been two weeks now. So they lied and they steal. DO NOT COME HERE!! They also own all of the McDonald’s in Albert lea as well as some new purchased ones in mason city. We will always make sure to not purchase from this owner as he called too and lied. I have video footage for anyone challenging this review as proof how they treat customers
    3 people found this review helpful 👍

  • 1/5 Alleck A. 2 years ago on Google
    I normally don't give such a low rating as I understand everyone has their days but this is day three of picking up orders from this McDonald's and every time they are beyond rude. They have an attitude when I call, they give us dirty looks, and most of the orders have been wrong. As a customer service representative I would NEVER treat my customers even half this poorly. Hopefully someone here can fake a smile and be polite enough to change my spouse and myselfs out look on this place.
    3 people found this review helpful 👍

  • 5/5 Tran F. 2 years ago on Google
    Every time we come here, they have always been friendly and never got our orders wrong, also the way they make the food is clean and good! My little man is into Mario Kart and we've been on a mission ATM to collect all the toys so everytime I call to check what toys they give out, Tyler always answers and he has always been super friendly and nice on the phone, he's really good about letting me know what's in and which ones they have that day! Thank you you so much 💖, keep up the great work you guys! Good McDs for a small town for sure! 🙂
    2 people found this review helpful 👍

  • 1/5 Gavin C. 2 years ago on Google
    Gotta love waiting 25 minutes for cold food not to mention they have 2 drive thrus and only use 1 even when they're busy its to the point we don't even stop at this store 🤦🤦🤦
    2 people found this review helpful 👍

  • 1/5 Jeslyn T. D. 3 years ago on Google
    My Double quarter pounder came raw. Fries have no seasoning. And they gave me spicy nuggets with no sauces, even tho they bothered asking. And we got a Kids meal, we asked if it was the pokemon one. They said yes. Guess what... lied right to our faces. Not the T.
    1 person found this review helpful 👍

  • 5/5 Katherine J. 1 year ago on Google
    Very polite service. Loved it when they came and asked us if everything was ok. Not like any Micky Ds
    1 person found this review helpful 👍

  • 5/5 Ryan 10 months ago on Google
    First I always suggest ordering through the app. You can usually find deals on items you were already going to get or at the least you earn reward points for free items in the future. A placement order through the app as I hopped in my car after leaving Walgreens. I came inside of McDonald's and within a minute or two my order was ready. Now all I got was a sausage egg McMuffin but that still shows prompt service. The place was clean and even for being Sunday morning it was still very quick to get my food.
    1 person found this review helpful 👍

  • 5/5 Elizabeth M. 1 year ago on Google
    Always super quick and accurate with my order. Reliable place to get a quick bite. Not as cheap as it used to be, but sill cheaper than most.

  • 1/5 Bess P. 9 months ago on Google
    Mocha frappe should be cold not hot. Since it was sent back we were told they didn't have any

  • 5/5 melissa A. 1 year ago on Google
    Stopped here for lunch while passing threw from Wisconsin. The restaurant was clean and the food was hot and fresh.

  • 4/5 jesse c. 1 year ago on Google
    Food was prepared quickly and met my expectations. It's McDonald's. What else is there?

  • 1/5 Kathy P. 1 year ago on Google
    The employees acted like it was a chore to be there. They had a very poor attitude towards the customers. Which is unexceptionable.

  • 2/5 April M M. 5 months ago on Google
    Always gets my order wrong. Check your bags before you leave. The chicken sandwich I had a few times, every time it’s extremely over cooked, dry and hard. Come here if you like dry chicken sandwich or your order wrong! They won’t disappoint in that area!

  • 4/5 Dana M. 9 months ago on Google
    The customer service is good but the food lately has tasted really off like they really need to clean their grills or something.... I'm pretty disappointed because I used to LOVE eating there! To the point that I got my lunch there 5 days a week.... But the flavor has seemed so off lately that I really don't even want to eat there anymore....

  • 1/5 Brandy W. 10 months ago on Google
    Seems like there isn't any adult supervision.. staff often can't get orders right, and on my visit, I had to repeat my order 4x, and finally, I gave up and just took what they gave me cause they could not seem to get my order right. As I understand when ur busy and if my order was big but I ordered 3 things 1. Large Fries 2. Sprite lemade slushy 3. Limeade As u see, this isn't a complicated order, and in the end, I gave up and just got the 2 Limades instead of what I wanted.

  • 2/5 blake b. 5 months ago on Google
    Food was absolutely delicious, however the manager in duty, Taylor, acted as if everyone that was placing an order was an inconvenience, very poor attitude and un personable

  • 1/5 Lee 7 months ago on Google
    I'm updating my *short* review for a much longer one. I'm not coming back to this location. - I have been told the "machine" for Coffee AND Ice Cream has been broken (one or the other) nearly every time I've come here. - I was missing two of six items today when I took my food, and usually it's not a problem (I order in-store now, because in drive through it was nearly every time), and though I didn't leave the store, they still told me I needed to wait like ten minutes for them to get a manager and get it "replaced", even though it was MISSING. - I have been rudely responded to when asking for someone's attention when walking in. - I've asked for sauces (ketchup mainly) and have been told to my face "you have enough" when I ordered food for four people and got enough ketchup for one. - The lobby was closed unexpectedly one morning, and instead of putting up a sign, they just waved me towards the drive thru...which is very unreliable in my opinion. - Burgers didn't have onion or pickles, and I'm pretty sure because I asked for my food to be made as ordered, they decided to just make me wait for my food for half an hour, even though I was very polite and patient...but nearly an hour total for one person worth of food...not acceptable. I just don't feel like a single person here cares about their job. And when confronted in a constructive way, being met with intolerance even though I'm trying to do business here, makes me feel like driving out of my way to get what I order, the first time, correctly, that is, if I feel like going out of my way, meaning out of Albert Lea, since I've come to find out the same owner has all of them in town, meaning zero interest in "managing" or guiding his employees to earn their wages...

  • 5/5 Jason R. 8 months ago on Google
    Stopped there yesterday for lunch with my son on our way home from Rochester. The help was nice and the food wasn't bad

  • 5/5 cyndy k. 1 year ago on Google
    Im always happy here. Food was hot and made how I like it without the sauce. The staff always say "have a nice day". I ordered sweet tea for the first time. And and my Mom and I both loved it.

  • 1/5 Cameron H. 1 year ago on Google
    Astounding that these idiots get more than $7/hr. Most worthless people I've every encountered. Definitely the bottom of the gene pool.

  • 5/5 Dawn L. 1 year ago on Google
    Great fish sandwiches, always❣️ Fast service... hence the reason for "fast food." 🧨💥🍔🍟

  • 1/5 Harvey G. 1 year ago on Google
    Too Expensive Not Going Back.. I Can Make Own Breakfast At Home... So No More

  • 4/5 Ron R. 1 year ago on Google
    McDonald's is one of chains that no matter where you go they all about the same. There good not great but that's not bad, there's always a McDonald's no matter where you are.... And that's ok!!! .

  • 1/5 Jarvis L. 2 years ago on Google
    I love Lisa who works here, best manager ever. Other than that, the 1 star is for everyone else who works there. Can't keep up their hours right or make my food right. Don't go here!!!!! 🤢🤮

  • 4/5 Elaine W. 1 year ago on Google
    Ordered buy 1 cheeseburger for 1.99 get 2nd one for 1.00.twice.we liked them. Will order them again.

  • 1/5 Alphonzo G. 1 year ago on Google
    This is the worst McDonald's I've ever been to it has the worst service ever I went there at approximately 10:40 p.m. on Thursday the 30th of June and one of the female employees there threw my food at me through the window and slammed it on me and then when she gave me the rest of my food stared me down like she wanted to fight me or eat me or something she looked like she was having a bad night if you don't like your job find another one like don't take it out on your customers some people just need to learn learn how to respect others I wouldn't recommend anybody going to this McDonald's unless they fire that employee I didn't catch her name but she looks latina or Hispanic with black hair be warned Albert Lea you might get the same service I don't wish this upon anyone!!!!!!!!

  • 5/5 Jeremy G. 1 year ago on Google
    Usually very quick, no matter how many cars are in line. Workers are always very friendly and professional. Food is always good.

  • 3/5 Robert M. 2 years ago on Google
    It was kind of disappointing. The biscuits on my sandwich or hard it was like they cook them too long more than likely, however they should be checking that daily since the biscuits come out daily.

  • 4/5 bonnie a. 3 years ago on Google
    Had to sit and wait a half hour before they brought me out my order it shouldn't took in that long but this caramel brownie McFlurry is very good

  • 4/5 Kathy A. 2 years ago on Google
    Went through drive thru. They forgot one of my basher so I went back around. Tried explaining this to the person on headset. He kept getting to add hashbrowns to an order. Told him I didn't want to order any that they had forgotten mine off my order. Then pull ahead and couldn't pull all the way forward because of other customers. Get stopped at the pay window. She aj me if had had so and so. I tell her no and try to explain to her. She wanted to add hashbrowns to my order too. Finally got her to understand. Pulled to pick up window and the kid tries to hand me a pretty good size bag of food. I tell him that's not mine and finally get my one little hashbrown. If it hasn't been for the fact that 1. I want feeling good and 2. I work at a burger King and I know how cranky our kitchen gets when they have to remake an order i poetically would have taken that food just because.


Call (507) 377-1355 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Curbside pickup

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