The staff are generally lovely, but appointment availability and wait times leave something to be desired, and I wasn't always satisfied with the quality of care I received. Despite having a note on my record and previously receiving doses in the same way, nurses would refute me and/or confirm with colleagues before administering injections the way I requested. One doctor didn't discuss an abnormal blood test with me until prompted (during an appointment for an unrelated condition a week after the results were received), and another failed to request certain tests before referring me to a specialist. Most importantly, it was incredibly difficult to repeat prescriptions for controlled drugs as the practice requires they be collected in person, though this isn't a legal requirement. My new practice sends all scripts electronically.

Couldn't get my usual Dr so went with Dr Hutchinson. Had to wait 1.5 hrs, that's 90 minutes. Thats suicidal in the business world. Imagine keeping a customer waiting for 90 minutes at the counter. I felt like charging Mt Eden Medical Centre my hourly rate to recoup. However, due to smart phones, I had a very productive 90 minutes in the car doing business and got through a lot of emails. When I did eventually see Dr Hutchinson, I knew the reason why. He is old school. Does not believe in keeping to 15 min time slots but rather 1950s chit chatter about nothing. Good sense of humour. May work with his older clients, but not the time conscious generation coming through. He did however, give good medical advice.

Very surprised to read some of these reviews. I've been going here for about 7 years and have only received impeccable service and care. I deal with mental health issues and would go as far too say my doctor there may have even saved my life. I want to move overseas but am actually apprehensive because I'm terrified to have to find another doctor. And the reason they are always running behind is because the doctors here never watch the clock. Don't complain about them running behind because you wouldn't want them to watch the clock during your appointment.

I spent a fortune on doctors visits. My back had been hurting for ages and I was always in pain and getting sick. I was told it was stress and told to go to their physio for my back which never helped. I asked for an xray and sure enough I had severe scoliosis . I asked the doctor if she'd received the results and no she hadn't.I changed doctors after I was still getting sick all the time. Turns out I had ragingly high calcium levels and was rushed to hospital with a tumor on my parathyroid gland. So any longer and I might have died. Just not listened to and some of the doctors have no people skills.

I have been a patient of Mt Eden Medical Centre for over 10 years, and in recent times have been very disappointed with their service. I haven't been able to get an appointment with my regular provider for the last several appointments (over a spread of months/years. I do not need the doctor regularly, so disappointed that I can not reach my provider when I do need them), and now today my appointment has been cancelled with a message to call to reschedule, only to recieve an automated message that tells me to ring back during opening hours. I made this call at 10.30am, their website and phone message advises that they are open from 8am today. Rather then tell me to call you, why not provide a SERVICE and call me to book another appointment at a suitable time. No wonder people are clogging up emergency rooms.

I was booked in for my pepi's 3 months vaccines. She was exactly 12 weeks and we were on our way to the appointment when I got a call just before my appointment saying she can't go in as she needs to be 3 calenders months. Now what confuses me is my friend took her baby at 12 weeks and they allowed his vaccines. I am livid.

I have been a patient of this practice for over twenty years. When I moved away from the area I looked for a Dr closer to home but couldnt find a centre as good a this, so I came back. The Dr's, nurses and staff are great and their systems are good. Would recommend.

Don't bother wasting your time and money! Second time now that i request a repeat of my ongoing urgent medication online and then nobody gets back to me in 4 days, then you call and they say sorry he was on leave or some excuse, and then charge you extra for a urgent script. Why have a portal to request medication online but when your dr is on leave or away due to a family emergency nobody takes care of it, just nothing happens. For the price i am expected to pay, this is ridiculous! PS: this is medication that causes severe side effects if stopped so they are putting my life at risk!