Lovisa image

Lovisa

Jewelry store Jeweler

🫤 Products are cute. I bought some earrings before. However I went to buy a bag today and the girl working there was a little bit rude with me. She told me “I had an accent” and that was the reason why she couldn’t understand what I was saying. I work on retail in the mall as well I would never say th... People often mention lady, time, customer, ring,


Address

80 St Lukes Road St.Lukes Westfield 658, 658/80 Saint Lukes Road, Mount Albert, Auckland 1025, New Zealand

Website

www.lovisa.com

Contact

+64 9 871 9847

Rating on Google Maps

3.70 (40 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 6 pm
  • Sunday: Closed
  • Monday: 9 am to 10 pm
  • Tuesday: 9 am to 10 pm
  • Wednesday: 9 am to 10 pm
  • Thursday: 9 am to 10 pm
  • Friday: 9 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: lady (9) time (6) customer (6) ring (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Rochi V. 3 years ago on Google
    Products are cute. I bought some earrings before. However I went to buy a bag today and the girl working there was a little bit rude with me. She told me “I had an accent” and that was the reason why she couldn’t understand what I was saying. I work on retail in the mall as well I would never say that to a costumer. Also... she had an accent as well. So next time avoid those comments girls :)
    3 people found this review helpful 👍

  • 1/5 Camille-Claudel N. 2 years ago on Google
    One lady was very rude yesterday. It wasn't the Indian lady. It was the other one in a white floral dress. She was pretty rude and didn't even package my items saying they don't need to be packaged. Not happy
    2 people found this review helpful 👍

  • 1/5 Sophie 3 years ago on Google
    Couldn’t get served cause the one lady working was on the phone, outside the shop! Pointed to her phone like I was taking up her time, and not a paying customer. Won’t go back. Terrible service.
    2 people found this review helpful 👍

  • 4/5 A R. 2 years ago on Google
    This review is for the young lady working at St Luke's Lovisa around 6pm on Nov 18th, with the black oulfit. She had excellent customer service skills. After many terrible and appalling customer service experience, I can say confidently this was one of the best. This is the type of people businesses should be hiring to bring in and keep customers. She immediately welcomed us, asked us how our day was going and had a little conversation with a genuine smile. Well done and keep it up.
    1 person found this review helpful 👍

  • 5/5 Susana R. 2 years ago on Google
    Purchased 2 necklaces today on a great deal. Always love the bargains in this store. Staff were very helpful and friendly, will definitely shop here again.
    1 person found this review helpful 👍

  • 2/5 Courtney S. 1 year ago on Google
    disappointed with the customer service here, i will be shopping at my regular stores (albany and glenfield)...
    1 person found this review helpful 👍

  • 5/5 Misty F. 2 years ago on Google
    The lady who worked New Year’s Eve was really lovely! It was really busy but she made sure everyone was catered to making sure everyone was happy with their purchases, running back and fourth showing customers choices of items & sales😇💖 I ended up leaving with a bunch of stuff and left feeling happy about what I got from there.

  • 4/5 Yvonne C. 4 years ago on Google
    Always fun to purchase exciting jewellery that has opulance and sparkle on so many levels. A beautiful range that promises fun and joy in all its glam.Love-ly

  • 4/5 Ana Laura Lima M. 3 years ago on Google
    Beautiful earrings and necklace. I love go to Lovisa and see what's new and the best prices they have.

  • 1/5 Erika 7 years ago on Google
    No this one for me, they don't know customer service. U want to feel welcome when u go to a store. I keep going to my Sylvia park one :)

  • 1/5 Zafeerah N. 9 months ago on Google
    I bought quite a few items today, at first everything was fine the white lady with short hair served me and I walked off and showed my friend what I got. I realised I was missing one silver butterfly ring that I had paid for so I immediately went back and the brown lady was helping me as the original person was busy with a customer. I explained to her that I was pretty positive I had paid for a silver ring but I wasn’t 100% sure so I wanted them to double check, she clearly could see I wasn’t lying as she saw no butterfly ring and I went and grabbed the exact one I bought off of the shelf to show the lady which one I was talking about and I had asked them to calculate everything and see if it adds up to what I paid for including the ring I was missing and that if I didn’t actually pay for the ring I’ll add it on. The lady who originally served me said “I’m pretty sure I’ve never made a mistake before” and was giving a bit of an attitude which is a little embarrassing because I wasn’t even mad I was just making sure everything was all good and if she did make a mistake and forget to put it in my bag its all good but she seems to have a bit of an ego and can’t admit she was in the wrong which like I said was perfectly fine because its normal to make mistakes. She then told me that everything there was what I paid for which was including the ring I grabbed off of the shelf and I then said “yeah you probably just missed putting it in my bag” and she goes on to tell me she didn't miss it even though I quite literally grabbed it off the shelf and her co worker saw me do this. 🤷🏽‍♀️ Real embarrassing and she just let me walk off, didn’t bother apologising or admitting her mistake which is real immature and embarrassing for her age. I also work retail so its easy to understand that mistakes can be made and it definitely isn’t hard to own up and apologise :)

  • 1/5 Janine C. 7 months ago on Google
    Be careful, they advertise sale but they don’t merch their VM at all. Full price mixed in with sale but the wall says 60% off. Bad advertising, they don’t follow consumer act/fair trading under NZ law. The staff don’t care bc they on minimum wage.

  • 5/5 Marcy H. 7 months ago on Google
    Getting my daughter's ears pierced here was a great experience. Jay was super patient and kind throughout the process ❤️

  • 1/5 Katalin M. 6 months ago on Google
    I got my ear piercing botched up with incorrect spacing back in July and I have been advised that I should come back to get them readjusted once they heal. The healing time is 6-8 weeks. Now I rang up St Lukes shop if they could get that repierced and Jay has told me over the phone to pop into the store for that. I got into the store and only then he is telling me that he cannot do that and it's too bad if I had that piercing incorrectly placed! I even showed him the receipt but he said he can't help and was also very arrogant with me by saying in a very hammy way "bye bye" to me as well.. I think this just looks really bad on Lovisa that you have a very young manager to represent your company who doesn't weigh the fact that he is indeed representing the quality of your services! I also find that frustrating that he is telling me to come into the shop so he can later on turn me down with arrogance!

  • 5/5 nathan w. 4 months ago on Google
    Got my ears pierced today for the very first time and i’m glad that Jay was the person that did it. He made sure I was comfortable and has an amazing work ethic. Felt at ease the entire time so I definitely would 100% recommend Jay.

  • 5/5 Umaya E. 4 months ago on Google
    Jay pierced my ear (2 helix piercings). I didn't feel any pain or discomfort. He was very patient and I got exactly what I wanted. This was my first time at a lovisa store. Thanks Jay.


Call +64 9 871 9847 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store shopping

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