3/5 E L. 2 years ago on Google
We
had
a
mixed
experience
at
this
hotel.
If
this
review
was
for
Anna,
the
childcare
assistant
at
the
MiniClub,
we’d
give
5
stars.
She
was
enthusiastic,
clearly
loved
her
job,
loved
kids,
and
looked
after
our
daughter
so
well
–
she
was
always
full
of
smiles
when
we
came
to
collect
her
and
had
fun
all
week.
The
crèche
was
clean,
well
run
and
well
organised.
Full
time
childcare
was
a
big
part
of
why
we
chose
this
resort,
and
we
were
extremely
pleased
with
our
experience.
Babies
and
children
are
extremely
well-catered
for
and
we
were
impressed
with
the
facilities
in
our
room
and
the
excellent
“baby
corner”
in
the
restaurant.
Club
Med
is
a
French
company,
and
the
resort
itself
is
very
French:
the
vast
majority
of
tourists
and
staff
are
French;
signs
and
announcements
are
in
French;
and
the
food
caters
mainly
to
French
tastes
(moules
marinières,
steak
hâché,
duck
à
l’orange,
crêpes,
chicken
provençal
etc)
This
is
by
no
means
a
complaint
–
we
love
France;
can
speak
and
understand
the
language
and
enjoyed
the
novelty,
but
non-native
French
visitors
might
feel
a
little
alienated.
It
did
feel
like
we
were
on
holiday
in
France,
not
Portugal!
We
enjoyed
the
food
at
the
buffet
and
the
bar
was
great.
At
11.30am
there
is
an
“aquagym”
which
lasts
for
almost
an
hour
and
is
incredibly
loud.
Not
very
relaxing
if
you
just
want
to
chill
at
the
pool
/
bar,
or
if
you’re
trying
to
get
your
baby
to
nap.
We
tried
escaping
to
the
zen
area
but
could
still
hear
the
music
blasting.
In
the
end
we
just
thought
“if
you
can’t
beat
‘em,
join
‘em”
and
just
decided
to
join
in!
If
you’re
bothered
by
noise,
try
and
make
yourselves
scarce
while
it’s
on!
In
terms
of
value
for
money,
we
found
it
expensive.
We
paid
almost
£3k
for
a
week
all
inclusive,
with
full
time
childcare,
including
flights
from
Ireland.
While
the
hotel
and
grounds
are
lovely,
and
the
room
was
clean
and
comfortable,
in
our
opinion
the
standard
of
the
room
itself
was
about
a
3*.
Now
for
the
two
negatives,
and
they
are
fairly
big.
I
accidentally
left
my
beach
bag
containing
my
phone
and
airpods
when
we
collected
my
daughter
from
crèche
on
our
last
day.
It
took
me
30
minutes
to
realise,
and
when
I
went
back,
it
had
vanished.
The
crèche
had
closed
for
the
day,
and
while
they
let
me
look
around
(twice),
they
weren’t
exactly
falling
over
themselves
trying
to
help.
I
then
went
to
reception,
and
they
said
it
hadn’t
been
handed
in.
I
went
back
at
9pm
and
was
told
the
same.
I
was
pretty
upset
as
we
were
leaving
early
the
next
day
and
needed
my
phone
to
travel,
and
also
as
it
had
all
the
photos
and
videos
of
my
daughters
first
year.
I
persisted
they
then
checked
the
back
room
again,
and
hey
presto,
there
it
was!!
Not
overly
impressed
with
how
that
issue
was
handled.
There
was
also
a
horrendous
mix-up
with
our
flight
home
the
next
day.
Our
flight
was
scheduled
for
11.25,
we
were
collected
at
9am,
and
arrived
at
the
airport
at
9.30am,
however
the
flight
time
was
showing
as
15:10.
After
multiple
phonecalls
with
Club
Med’s
UK
number,
we
were
told
"the
best
thing
you
can
do
is
wait
for
the
15:10
flight"
and
given
an
email
address
to
send
a
written
complaint.
No
apology,
no
proactive
support
or
commercial
gesture,
and
no
assurance
that
we
were
even
booked
onto
the
15:10
flight.
We
had
to
call
the
carrier
ourselves,
who
confirmed
we
were
booked
on,
and
that
the
schedule
had
changed
6
weeks
previously).
What
should
have
been
a
straightforward
transfer,
turned
into
a
six-hour
ordeal.
We
had
only
brought
enough
formula,
food
and
nappies
for
the
flight
home
and
there
was
nowhere
to
buy
further
supplies.
Our
toddler
went
from
happy,
well
rested
and
fed;
to
hot,
overtired
and
hungry.
Needless
to
say
that
made
for
a
challenging,
uncomfortable
flight
home
for
us,
our
baby,
and
those
around
us
on
the
plane.