Do not bring your family to this facility!!! I was referred to this clinic by a friend who assured me this was a decent facility. He was wrong. After finally being taken back, an aid took my vitals and I waited for the doctor. The doctor came in for literally 1 minute, asked me my symptoms and immediately told me to go to the ER. She also said she would provide me with medication for my migraine before giving me a referral and pushing me out of the door. On said referral, she lied stating she had offered me something, when in fact, she never mentioned it to me at all. I received a follow-up call at 8:30 am this morning and I let the staff know that nothing had been called in for me as doctor originally stated. I called at 3:30 pm today to try and figure out why no one had called me in seven hours. I was on hold for twenty minutes without ANYONE answering my call. I decided to drive there with me still being on hold. When I arrived, the young, heavyset woman whom I had dealt with the day prior, was sitting in an empty facility, and was not on the phone. She told me that all calls to this facility are re-routed. Even though I called the number again and the phone immediately rang in the office. She told me she would get the manager for me, but moments later emerged with a sticky note with a number to call the SAME FACILITY WHICH REFUSED TO ANSWER MY CALL IN THE FIRST PLACE. Mind you, yesterday was my first time ever coming to said facility. I'm on day four of a severe migraine and the manager had magically just stepped out moments before I came to sepak to someone. Don't NOT WASTE YOUR TIME OR MONEY HERE. I WILL BE CONTACTING MY INSURANCE, AND many others regarding this trough of garbage. You should be ashamed of yourselves! You might normally treat your patients with this disrespect, but I will NOT tolerate it! I have seen what you charge for the visit, and it's asinine! Next time you should think before treating your patients with no respect. I was not the one, but I'm sure this isn't the last time you will deal with this. With me it is.. Bad choices lead to consequences!!

Found out last minute that my son was on the basketball team and he needed a physical I called everywhere looking for somewhere that I could take him late on a Monday evening. NextCare took walk-ins we got there about 7:00 and we're done by 7:30. We had an awesome experience everyone was super friendly, and made us feel important even though we were only there for a physical. I appreciate next cares hours policies and staff I highly recommend next care.

My toddler woke up with symptoms of conjunctivitis in her eye. I was able to get an “appointment” for 5 pm. I checked in at 456 pm. My toddler got triaged at 6pm (approximately) where she was checked with a fever of 103. I immediately requested Tylenol to make her feel better. It took over an hour. When they brought her the Tylenol I asked for a time update to which I was met with major attitude and told that I had not scheduled in appointment it was simply a “check in time”

This is how all healthcare visits should be: quick and easy. In and out in an hour! Everyone was pleasant and helpful! My new favorite UC clinic.

I got into an exam room fairly quickly. Before leaving, I asked provider to check and make sure prescription was going to correct pharmacy as I changed it. My regular pharmacy was closed until January 2 which is why I had to go to UC to get more Beclafen for sudden repeat of back pain. Provider said something like "its outside my job duties." Needless to say, I forgot to ask front clerk to double check. (By the way, many of my doctors have their staff ask what pharmacy you want use to use as you check in.) Sure enough, we went to CVS on San Bernadino and Tramway and they didn't have scrip. We tried to call Next Care. We were on hold for so long (at least 15 minutes) that we just drove back to NextCare. They never did pick up our call (# used from DC docs for NextCare UC.) We got pharmacy changed at front desk and Provider submitted script to correct pharmacy. Not sure why this occurred as I completed online forms and specifically changed pharmacy to CVS, San Bernadino and Tramway. I remember having to look up cross streets to complete this field. I have a 31+ inpatient and outpatient healthcare background. I tried to prevent this problem from happening but was unsuccessful. Maybe you will have more luck!

Tried calling them. I was left on hold for 1 hour and 10 minutes and never did a human being pick up the phone. Exactly every 8 seconds I was told how important my call is to them. That means their hold recording told me 525 that my call was very important to them, yet no one ever answered the phone.

I have been here twice for both my sons 2 yr old and a 5yr old. The pediatrician Daniel Spohn is amazing, very friendly and patient and very informative. I would recommend NextCare Urgent Care for Pediatric services.

I used to like this urgent care. Fast, clean, and quiet. But the last time I went, I showed up for an appointment only to be told they didn’t have an in person provider and that I could have an appointment over zoom. If I wanted a telehealth appointment, I would make one from home. Unacceptable.

I showed up for a scheduled office appt and was told by the friendly receptionist that they had no provider in office so I'd have to pay for a teledoc appt. I am very sick so I had no choice but forcing a patient to pay $65 for what should have been an office appt is wrong, especially when the patients insurance won't cover the teledoc appt. I could have stayed in the comfort of my own home instead of driving 12 miles while really sick. While the receptionist was very friendly and professional, I can't say the same for the assistant Ashley who clearly doesn't like her job. Ashley did my vitals and said my BP was 170/121, which worried me but she wasn't phased and seemed irritated that I mentioned it being high. One of the scripts wasn't sent to my pharmacy so I called them back this morning to let them know and Ashley was so rude and refused to assist me with the medication that wasn't sent and sounded so aggravated that I called needing help. I never received my discharge paperwork so she said she'd email it to me and it clearly states I should have received one more medication but she couldn't be bothered to help and blamed the pharmacy. I told her I hoped her day got better and when I received my email it simply stated "here you go!" This entire situation has been so trying and I don't understand how Nextcare would hire someone who clearly has no interest in helping others, looks so miserable and has no clue how to communicate with people.

This place used to be great. Now they only do televisits. They wouldn't make an appointment over the phone, I had to come in and then they scheduled me for an hour and a half later. They were behind schedule so I had to wait longer. They didn't want to run tests until the provider ordered them. The labs take time and then we get back in the queue to have the provider return. The whole thing took 3 hours from arrival to checkout took 3 hours. If you value your time, maybe look elsewhere.

I scheduled 3 different visits to get an in person appointment 12+ hours before the scheduled appointment time. All appointments were changed to be remote, with the final changing 5 minutes prior to the appointment while in the parking lot (prior appointments had been cancelled upon Nextcare changing them to remote). Upon discharge, I was notified there was no copay despite me informing front office staff I had a 30$ copay. Within 4 days, and without notification, I was informed I had a 50$ debt which had been sent to collections without any prior attempted contact on behalf of Nextcare.

I had a fantastic experience at the urgent care! The visit was quick and easy, and the staff was exceptionally helpful and friendly. From the moment I walked in, I felt well taken care of. The efficient service and welcoming atmosphere made a potentially stressful situation much more manageable. I truly appreciate their professionalism and dedication to providing top-notch care. Five stars all the way!

Positive: The doctor was respectful, professional, and very helpful. I was very pleased with the quality of care. Negative: I logged into the system at 5 pm. There were no walk in patients at that time and the next available appointment was at 7 pm. I elected to schedule that instead of walking in, in the hope of spending my wait time at home. I still spent an hour waiting at the facility while 4 walk in patients and the person with the appointment after me were seen first (despite being there for a breathing issue, which is usually highly prioritized). I respect that the facility triages their patients and I don't know the urgency of the other patients' concerns, but I feel that I should have just walked in since my appointment time was utterly irrelevant and only resulted in my treatment being delayed a couple hours.

Made appointment for child's school physical, show up for it and they ask me for paperwork from the school. I told them I didn't think I needed it but had it at home. They refused to see my son, at first claiming lack of paperwork but when I offered to bring it they claimed the physician was "not comfortable" seeing him. No other reason provided. Honestly I believe it is because I was paying out-of-pocket.

Went in for my son who was having ear pain. Could easily make an appt online, check in process was easy, staff was tentative and caring. Clean facility, would recommend!

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending if the everyone has their sh!t together. Even if you reserve a spot online doesn’t matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn’t matter who it is they are just rude. I don’t know why. But the doctors are always great and nice and make you feel better. So in my expedites worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that’s need to be dealt with now.

it was an amazing experience. All three people who helped me, front desk lady, vitals lady and Dr. were so friendly and professional. I was seen very quickly. Best urgent cate I have been too.

Absolutely terrible service. You will not receive care here. Was first in line at 8a. They Helped the girl behind me first. Told to come back at 830a. Was checked in at that time. Not one please, thank you, your welcome. Waited for an hour. Was told if I wasn’t seen in 20 mins they would come check on me. At the hour point, i came out of the room to inquire and was accosted by some older lady threatening to call 911. She was ranting and raving and pointing her finger at me. Accusing me of causing a scene. I simply told her i had been in the room an hour and they said they would come check on me if I hadn’t been seen in 20 minutes. Obviously under a lot of stress and not handling it well. Ridiculous! Go somewhere else! Absolutely the worst customer treatment and care. Other much better places to go in town like duke city urgent care. Idk why i tried this place. Terrible experience!! Wasted 2 hours and still no care.

The Dr. Who removed my stitches was rude and when I was in obvious pain, she replied with " I've removed many stitches and they don't hurt." Glad that everyone is the same. SHE had no bedside manner and I hope that she isn't like this with others. If I have to see that Dr.I would not return. However, the office staff and Nurses were super. They were helpful and kind.

Next care is a good place to go. I'd rather see Dr. LISA. This practitioner we seen was not very nice. The way he greeted us was not very professional. Also told us we can use a closer facility, I Never had an experience like this. Regardless if we have private or medicaid insurance HE or No one else should tell us where we can be seen. Very unprofessional.

I was able to check in for my appointment the night before the appointment date, providing insurance information and reason for my visit. Less than a few minutes after the appointment time I was seen by a staff member. The exam process was efficient and carried out by a knowledgeable provider who explained my condition and answered all of my questions in a kind and complete manner.

Everyone was very nice and professional. I love that they offer appointments, and they were quick. The only reason I'm leaving a four is because they sent my prescription to the wrong Walgreens that is quite a ways away. I put where I wanted them to go in my paperwork, and relayed it orally.

The doctor I saw was GREAT! She was very knowledgeable! She basically new what was wrong with me before she came in the room. And then it only took one look for her to tell the severity of my condition and what to do. The front desk was great too. Very helpful and fast. Thank you Next Care!

It may have felt like it took forever waiting in the waiting room and in the room because I wasn’t feeling good at all but I was only in there for an hour. Dr Linda was great and very pleasant, the front desk lady was also pleasant and made me feel like I was in the right place. She understood what I needed and I am now off to recovery and will be back to work on Monday for sure. Thank you so much!

I made an appointment online for this morning. I received multiple emails and text messages reminding me of the appointment earlier today. When I arrived, I checked in online as requested. I then received a text message saying I was next in line and to head inside to see my doctor. Then I saw the sign on the door saying they are closed today. How does this even happen? Absolutely ridiculous. Update: They rescheduled me for the following day, and again my appointment eas cancelled right before I was supposed to be seen. They rescheduled me again for today, and it is cancelled AGAIN.

The doctor was not kind and did not allow my mother to come in with me, even though I was the one who wanted her to come in. They take away my rights instead of protecting my rights. And even though I made an appointment, they kept me waiting for a long time and there weren't even many people.