It’s a fun place! My six year old really enjoyed it. We enjoyed the cafe too and the prices were very reasonable. It was clean and staff spread throughout watching children. I felt that the staff could be more welcoming and provide some info since it was our first time there. It didn’t seem like the staff was happy to be honest. A business that involves children should have happy/kind workers. The changing table was broken in the bathroom.

My son got stuck on the zip line. Twice. He was terrified up there and they had to get a broom to move him. Carlos, the manager, said it’s because my 50lb 7 year old pulled to hard on the ropes. The ropes that are there so you can hold on!!! Ridiculous. The guy should have apologized and tried to make it right. Instead he makes excuses and says it’s the kids fault.

Awesome place! Has many attractions for the kids to play. It is reasonably priced. The food was great and inexpensive. The staff was nice and helpful. We will definitely be going back.

This is the 1st time I've ever been here; went to a birthday party for my grandson. It was awesome! I really did enjoy it. Their pizza's taste really, really good. All the employees were so nice and considerate, the Hostess my daughter had was exceptional. I wish I knew her name. Their bathrooms are kept pretty clean. They do have access for wheelchairs. So much fun and a lot to explore here.

Go on a slow day! We had a blast and I thank the staff for being so nice in multiple occasions. The indoor skydiving is the best! if you can splurge do not skip that.

Great place for the whole family. Lots of breathtaking things to do. Be prepared to work some muscles and burn some calories, but in a fun way. Prices are reasonable, especially for the many activities you get access to. Even the food there was tasty and not expensive. The staff was very friendly, and took the safety precautions serious, very important these days. You wouldn't want to fall out of an unsecured harness when you are swinging about the place. I would definitely recommend this location to anyone who might be considering a visit.

This was a nice early day field trip. My daughter was so excited. She didn't even spend time with her friends she went wild,😆 nothing but an all-out play day. We topped our day with an ice cream treat. The staff was top notch they were willing to talk to me about operations and extra services for birthdays. Thank you guys it was a nice day

I had a birthday party for 9 year old on this past Saturday and arrived 15 minutes early. Her party was scheduled for 1:30 with a private room! Nothing was done and the poor hostess had to run the key to open the door. The room was not set up! Lights were off, dark room. No plates, no drinks! I spoke to Urban air 3 different times before the party. They said everything was a go! Well it wasn't!!! There is no reason for us to pay all this money and this happens. The hostess literally chased my husband Down to pay the bill! Come 3:30, they chased us out of the private room because they said there was going to be a party at 4:00. We were watching to see if there was a party right after ours and their wasn't but yet they made us get out of the room! They were late setting up etc. and it was our fault. I am calling Corporate office now! What an upset for my daughter and her friends and all the families!

REALLY awesome concept, pretty effective in play. Saturdays are overwhelming with kids and teens. Only had to get a manager for one set of trouble makers (older boys throwing balls at EVERYONE in the ball pit) I noticed how they have birthday party rooms set up and above the entire area which is quite nice. They have a year long membership but you can't just bring a guest sadly and it's locked in for a year. If you have more than one kill, it's a killer deal. Even with just one, we're thinking about it. I put up a video of the Experienced Skydiver showing off his moves for a party. It was pretty amazing to watch him.

DON'T WASTE YOUR MONEY ON VIP!!! We had a birthday party for my 7 year old son. The facility and activities are great! HOWEVER, DO NOT WASTE YOUR MONEY ON A VIP ROOM!!! I can't emphasize that enough. Our room was not decorated as listed on website, the room was not ready and our host was non existent. My son had a good time so that was the only reason I tipped but DO NOT GET A VIP ROOM. We had better service at Elevate.

First time visiting and it will definitely be our last. The prices are a bit expensive for what you get but to top it off the customer service here is horrible! I had an issue at the Cafe and asked to speak to the manager who came up with an attitude and was rude, immature and completely had no sense of what customer service means. After taking my family of 6 and spending well over $300.00 here we will not bring our business back. Elevate, Main Event and Fall out will be where we continue to take our business from now on. This place is a joke!

**BE THE BIRTHDAY HERO!!!** Upon entering, guests are greeted by kids whizzing overhead on a coaster-like Zipline, a sky-dive flying simulator, climbing walls everywhere, seemingly endless tube tunnel slide mazes, obstacle ball mosh pits, tricked out trampolines & adrenaline pumpin' tunes which are sure to turn up that kid-tastic energy! Let the kids jump, stomp, run, fly & (safely) crash in an indestructible enclosed entertainment environment! Then let your guests celebrate with pizza & cake! Every kid's dream party! Best part - the super friendly staff cleans up the party room (and better yet, the mess is not at your house)! Sending some serious gratitude to the fantastic birthday child who invited us to join in the fun at this phenomenal kid venue, especially on such a special day! Thanks <3!

In need of maintenance. I like this place. My kid loves it. However, I noticed a lot of areas that required maintenance. See pictures. A lot of the netting was torn. Areas that were supposed to be closed off had been torn open. Warning streamers were laying around. I had to alert staff to a toddler who had wandered into a closed off area alone. Also, one of the televisions above the Cafe was playing the TV show cops. So police are fighting with suspects in a children and family atmosphere? Seems inappropriate. Great idea. Just tighten up the operation. Our kids deserve to be safe.

Great Family Friendly Park with a lot of activities for the kids! The skydiver that was inside the chute was AMAZING with the kids! He really did a great job. Paying for that experience was worth it once for the kids (total rip off for the parents because we can’t do anything), but I’d stick with the basic package and save a lot of money because that’s where the kids spend most of their time anyways. Overall my kids were super exhausted and can’t wait to go back!

Lots of fun for both kids and adults! The zipline seemed to be the most popular attraction, but it can have a long line at times. Climbing walls were really fun too. A good way to get some exercise, but upper body strength is definitely recommended.

My 11 year old and her friend had a blast! It was worth what we paid. Just be careful with the running areas, my 11 year old slipped and sprained her ankle. Other then that we had a great time¡

This place is cool! WAY WAY better than Cool Springz. The only thing i will say is, there are a few of the employees that walk around looking like and acting like they hate their job. When my children walk up to an employee and ask RESPECTFULLY if they can join in on something and they ignore my child or respond RUDELY....not cool. It happened multiple times. That needs to change! But I will say the environment is good. Prices are good. And the majority of staff are pretty cool. You can tell they love their job, and the good ones will actually treat you and/or your children with respect.

There's lots to do here. Cons urination on the floor in the bathroom gets tracked to and fro area where children faces touches the mats. The sinks in the bathroom don't turn off well, and the water seems cold every time.

My kids loved it & had fun. I did pay extra for the zip line, skydiving, & leap of faith. It's expensive but the kids will have a fun memory. They have a cheaper ticket for the just trampolines also which the kids would have been good with. They have a small cafe with a decent selection of food & drinks. There were some staff that could be friendlier & more helpful in a kid setting, but there were staff who did a great job.

We really had a great time at Urban Air. All 3 of my grandsons got to experience tunnel diving and they said they would like to try it again. Lots of space for adventures. They also have chair massages for waiting adults!