This office was one of the few who at the time took Medicaid for dentures. I had initially received a horrible pair of dentures that were poor fitting, and were never repaired enough to wear from a chain dental clinic, who did a horrible job making my initial dentures. Initially I felt very confident in this office, but from the time you check in and they take your insurance, the entire mood changed as soon as they knew I had Medicaid. I felt very rushed, and the impression the tech took was not acceptable, so Dr Norby came in to do it all over again. I introduced myself, and he said nothing, just held the tray in place in my mouth. I was told to come back two weeks later for the final . I returned, had the temp fitted, and was told to come back two weeks later for the final dentures. Initially they fit very well, but had an area that had to be filed down as it was cutting my gums. The bottom denture was very thin, and throughout the next year & a half broke a total of 4 times, and the 4th time, they refused to repair them. When the bottom broke the last time while I was eating, the two front teeth of the top denture broke off and they tried to charge me $300 to fix them. I called my insurance, as they refused to take any Medicare or Medicaid, even though they had accepted it for the original dentures. I am a critical care nurse, but lost everything due to a missed diagnosis of pancreatic cancer, so Medicaid was my only option. It was very obvious as I was certainly treated differently due to my insurance, and lost complete trust with them trying to make me pay for a covered repair. If you are Medicare, or Medicaid, KEEP GOING elsewhere as they refuse to take it anymore. They say they are there to help everyone, but obviously anyone that has commercial insurance. It was humiliating, and I would never recommend them to anyone. Keep looking for someone with some compassion & not just dollar signs in their eyes.

If you want a dentist who is hands on and cares about his patients do not come here. It is impossible to see Dr. Norby because he is never in the office. The receptionist told me he is busy consulting at his other practice. I have a major problem with work done there and can't get it fixed. He never checked the work because he wasn't in the office. I have been in his office 5 times since October and no Dr. Norby. I finally went to someone else who is incredible and has me happy.

At this office it seems that Dr. Norby only hires young, uneducated individuals, who are extremely rude and unprofessional. Almost as if dealing with somebody off of the streets. We had an entire plan created and he backed out at the last minute I lost a lot of money behind this doctor. Best advice is to stay away from this office.

Dr. Norby and his staff have given me a smile that I longed for. There is so much that I want to say about the everyone involved in getting my partials made up and fit in properly. If anyone is looking for a dental provider I would highly recommend Norby Dental hands down. Just a nice down to earth staff. Thank you all.

Dr. Norby and his staff display the upmost professionalism, courtesy, and kindness. I have never been to a dentist office where I felt that comfortable. No anxiety walking into the door. As soon as you walk in, you are treated like you are family. I would highly recommend any and all who are seeking dental care to make an appointment with Dr. Norby. I guarantee you’ll never seek another dentist again.

I’d like to first say the atmosphere is everything. Friendly faces at the front desk are eager to help you and want you to feel comfortable being there. I’ve had the experience and honor of having Dr. Norby take care of my implants that were placed by the VA hospital in Milwaukee Wisconsin and Dr. Norby even called the doctor in Wisconsin and talk to him about my case before he even proceeded. And now I’ve had the pleasure of going and seeing Dr. Norby again and now he will be my regular prosthodontist. Today when I saw him he took care of everything with such care and even the slightest feeling of feeling anxious his assistant Valarie help my hand for a brief moment to let me know it was going to be OK and Dr. Norby made sure my whole experience was pain-free. I would like to highly recommend if you need dental services with implants and care of your dental needs you should really go see Dr. Norby because he is a kind and devoted person.. And thank you to Valarie and all the staff there for making me feel like I was getting the best care I could possibly get and I did.

Norby Dental was beyond words can express. Being someone who is Deaf and insecure with my smile. They made sure everything was accessible, my needs were met and my smile was perfect. From the beginning to the end. Dr.Norby is the Doctor to see!

When I was doing research to have my replacement dentures done, I came across a listing for Albuquerque Dentures and figured if it was in their name, they probably knew what they were doing. By the time I got around to seeing them, the name had changed to Norby Dental because they apparently do a whole lot more than dentures. Anyway, I'm so glad I stuck with them. Every associate I met with through the process was very professional and friendly. They took the time to explain each step in the process and were always sure to ask if I had any questions. They got me in on time for my appointments and didn't leave me waiting in the chair. Of course, the most important thing is the final product. I took delivery of my new chompers yesterday and couldn't be more pleased. The fit was excellent from the first time I put them in and I haven't had any problems with them at all. They seem less bulky than my previous pair and yet they seem to be staying in place much better. Re-adjusting to talking and eating is coming along much faster than I had expected. So very pleased. tldr - Got new dentures here. They're great. I highly recommend them.