Wonderful! From the friendly, welcoming staff to the indigenous art to the spectacular sunrise from our balcony this is the perfect place to stay in Albuquerque. Gorgeous modern rooms, quality linens and perfectly clean. We were supposed to stay right next door, but escaped that construction nightmare to bliss. Enjoy!

We haven't stayed here yet. We went to the Hozho museum as we've donated and hadn't seen it yet. After going in we definitely will be staying here. The grounds and the outside area is so beautiful, the photos don't do it justice. We sat out there a bit getting our day plans together and it's just gorgeous. With a tea in hand it would have been perfect, so we'll definitely be staying here at some point. Super lovely

Phenomenal on every level. I'd say the service and experience is closer to a 5-star. Jamie at the valet, everyone at the front desk was beyond exceptional. The room was perfect, quiet--loved the balcony. Extra touches like the granola to go in the room are so appreciated. Room service was prompt and good.

Absolutely loved our stay here! First time to New Mexico and wanted a hotel within walking distance of Old Town with some local charm (rather than generic hotel interior). Rooms are very spacious, with free water bottles replenished daily. Sawmill food market is across the street for quick bites, and the pool and hot tub were open in mid-April for some much needed relaxation (pleasantly surprised that they're open til 9:30pm). It was a great experience, would stay again next time.

My company comes here often this however was my first time to stay as I am normally put in a diffrent hotel. Let's talk about EXCEEDING customer service. My Uber eats dinner was dropped at the hotel next to this one and the front desk staff called over, located my food and then had it delivered to my room and offered a microwave if it was cold and ALL of this before I even knew there was another hotel close that it could have been dropped at. While this may seem small to some it's customer service like this that I will make sure to pass on to my travel agent so we are no longer booked anywhere but here. Huge thank you!! Perfect CS and the hotel was amazing as well. Well done Chaco team

Beautiful hotel nestled in a boutique section of Albuquerque. The building is beautiful, with lots of comfortable spots to lounge and chill with friends. The zen garden in the rear is wonderfully maintained, down to rake designs in the stone. They are also pet friendly, which is very nice for our 4 legged travelers.

In a really nice neighborhood across from the Sawmill Market. Rooms were very spacious and clean and the private balcony was amazing. Their customer service staff seem very happy and nice. We actually ended up booking a room for our ride back home and cancelling our other booking because we loved this hotel so much. No complaints at all!

I didn't stay at the hotel but went to the Spa at Chaco. My wife and I did the couples massage and it was Amazing. Never had a massage before and had a great first time experience here. Arielle and Alexis (our massage therapists) were very kind and considerate. We were so relaxed afterwards and felt great. Definitely recommend going to the Spa at Chaco. I will say that the hotel looks beautiful.

The hotel was beautiful and my stay was pleasant. However, you are required to put a card on file and a $100 deposit. I was reassure numerous of times I will get my deposit back. I was reassure by the guest desk and called many times. But I was told to wait only to find out that they were going to keep the deposit. I didn’t order no room service and left the place how I found it. Just know that they will keep your deposit.

Hotel Chaco is an absolute beautiful hotel. Customer service was outstanding. The room are large, beds comfortable and very clean. The balcony view stunning. The food excellent. Very beautiful hotel. I have stayed in a lot of upscale luxury hotels like the Resort at Pelican Hill in Newport Beach, The Barfield, Autograph Collection hotel etc... For sure this hotel knocks the Pelican resort out of the ball park and for thousands of dollars less. You will not be disappointed.

Absolutely stunning hotel!! Gorgeous rooms, everything you need for a wonderful weekend! Right next to Old Town for shopping, beautiful roof top restaurant and bar with fantastic views of the mountains! Across the street was a specialty food and brewery! Lots of choices for food! Great place! A

Chaco is so fabulous! I love it! The beds and pillows are out of this world comfortable- some of the best I’ve experienced in my travels around the world. The vibe is amazing and inspiring. The only thing I could say might be is to have the downstairs bar open at night. The surrounding area isn’t the safest/easiest to navigate on foot so it would be nice to have a hotel lobby bar for that instance. Overall, a must see and must stay in ABQ. Truly beautiful and the staff is world class professional.

I dealt solely with Steph, during my managers stay in the Presidential Suite. She was AMAZING. Outgoing, super nice, went above and beyond and helped me with everything I needed to help keep my busy exec on schedule! Has been added to our favorites, but Steph definitely deserves a special shout out!

Beautiful space, but rooftop bar closes surprisingly early. Last call was at 9:30 and roof was still pretty full. Would be great if they stayed open a bit longer to serve guests after dinner

The hotel is nice looking but their basic hardware and service is a mess. * The internet speed was so slow that you can't do anything productive. I couldn't even check my email or simply browse a website. And we tried multiple networks with different devices so it's sure it's not our problem. We even went down to the lobby tried to have a conference call with a client but failed. So it's not just in the room. We complained a few times during our entire stay. They said they would talk to the person in charge and get back to us but didn't. ** The AC in our room suddenly turned off and I got an error message on the control panel. Called to the front desk and they said they would send a technician but never. I called again after 3 hours and got the same response. And the technician had NEVER showed up. I got a NO response from the hotel again. *** The gym AC never worked. There's no attendant there so we can't even ask anyone to help. My boyfriend needed to workout in a 90 degree hot environment. ****My sleepwear was gone after housekeeping. It's white and I left it on top of the bed. Probably the housekeeper just wrapped everything in a rush and didn't pay attention to it and mixed my sleepwear with the bedsheets and threw it away. It's not anything valuable but it's a very sentimental thing to me. I called and the front desk promised will get back to me no matter if they find it or not. And NO...NO response again. After all these messes, we were kinda out of patience and we demanded a call back before checking out. And finally a manager called back. Regarding the no responses, he said he called but we were not in the room. He can't leave a message to guests and for whatever reason he can't find us during our entire 3-night stay. If voice messages are not allowed, what about a letter? He could do something & anything to communicate with us but he chose not to. Regarding the wifi problem, he basically had no clue why and there's nothing he could fix. Funny thing is when the Sawmill Market (opposite to the hotel) wifi is very fast and stable, maybe they just need to simply upgrade their internet network? My sleepwear was gone, they couldn't find it. Not a surprise to me. I don't think they could or would dig through the hundreds of dirty bedsheets and look for it because they don't care. Period. In conclusion, our entire stay here was very frustrating. There are no excuses to ignore the guest's problem. And we didn't ask for anything unreasonable. The lack of communication with the guests made me doubt if they care about the guest experience.

Was excited for our stay at Chaco but left feeling it wasn’t a fair trade. Disappointed with food and beverage options. Had to leave property for breakfast, lunch and drinks. Wine bar, lobby bar or restaurant not open on a Saturday at 2 in the afternoon. Hostess at restaurant was rude and food (filet, starch and vegetables) was room temperature.

My experience at Hotel Chaco was the most top tier I have ever had. There is so much careful attention to detail. So many different textures on the walls! The grand entrance is breathtaking and there are a wide range of amenities that make you feel rejuvenated. I was blown away by the bedding. Every sheet was soft and crisp and the pillows were exactly what I needed for the best sleep I’ve had in a long time. The balcony is so intimate and I was able to see the mountains my view. It is right across the street from the Sawmill market which has a range of delicious options, but the resident chef at Chaco curated a well crafted menu. Every staff I met was warm and accommodating. If ever I end up back in Albuquerque, I will certainly rest my head at Hotel Chaco.

Stayed at Hotel Chaco while driving through Albuquerque. We have stayed in the North before and didn’t know what to expect. If you only have a day or half a day to explore this is the area. We picked the area based on the hotel and Hotel Chaco did not disappoint. The architecture was amazing, design details elegant and service excellent. Highly recommend the hotel and the general area for exploring. Old Town, Sawmill District Shops and Albuquerque Museum all within walking distance.

I had a lovely experience staying here. The highlight was definitely the customer service. From walking in the front door, the staff were lovely and immediately ready to help! There was some confusion with our booking and the two people I talked to about it (1) handled it and (2) made me feel like I didn't have to stress about it, an important thing that I rarely find these days. Thank you Hotel Chaco and your staff for being top notch.

I can’t speak of the rooms as we were just dining at Level 5, but the food was beyond exceptional. Both the Chilean sea bass and the NY strip were amazing. A must visit if you’re in town.

When we arrived we tried finding the parking for the hotel. The parking is across the street or along side of the road . There is an eating establishment across the street called Sawmill Market . So All parking was taken. We drive up to the door of the hotel and the Valet was there because it being a weekend. He said Valet is Free . Okay but every time you want to come and go you have to call Valet. The next couple days Valet guy was inside talking to the Hotel front desk clerk or They were no where in sight so the clerk came out. Secondly, called room service for more towels and an hour and half later had to make another call. Thirdly, There are 3 bars at the hotel not One had a bar . We wanted to watch the college game and the NFL games and was told we’d have to go to a sports bar! That’s not good if you want to have a few drinks then drive ?? Made no sense at all. There are NO Vending machines anywhere to get drinks or snacks nor a coffee shop . Fourth, When they remodeled the hotel the sink in the bathroom is a Round tall bowl. So if you’re between 5 feet tall and 5’5 it makes it very difficult to wash up. See photo . Your arms are Always up high, the faucet is close to the bowl. Looks nice but not effective. See photo. Fifth, The cabinet to the refrigerator was off of one hing and had to tug it open. Sixth, we left early morning and I asked for my receipt, he couldn’t give me one. Look around at other places before deciding on this hotel. We will never stay there again.

We came for new years my wife myself and 2 kids. when asked valet to bring car around to retrieve something was told he could give me keys and I could get myself or he could walk me to my car.When trying to get into level 5 bar they told us to go next door maybe to another hotels bar that wasnt even open. Later in night Victor from front desk aprached us and asked if we were even guests. why was no one else asked this thought night that was in lobby area where computers and chairs are for guests to use? We told him room number and that wasn't enough he called security. Security informed us that homeless people roam In and steal bottles once again it was my wife myself and 2 children we paid 600.00 to stay here to be treated in such ways. We ended night feeling unwelcome and even worse judged.

From the time you pull up this hotel meets expectations. The big doors at the front make it feel mysterious. Once inside the staff is kind, empathetic and truly care. The rooms are extremely clean and quiet. They have plenty of space off the lobby for guests to lounge, meet people or work. Out back there is a rock garden with a water feature and fire pits for guest to enjoy. I would highly recommend this hotel for anyone wanting a respite from the hectic Alburquerque city. The also offer an amazing Spa.

Thank you for such a nice stay at Hotel Chaco! We thoroughly enjoyed our time there and really appreciate all of the effort that the staff makes to keep the hotel clean, comfortable and beautiful. It is such a peaceful hotel, which is so relaxing to us every year on our cross country drive to our winter home.

Excellent and wonderful hotel! I really love the Indian style artworks and the details of every furniture and decoration in the hotel and the rooms. Very nice pool, and the parking space is right in front of the lobby door. Also, there is a food market across a street. It’s really convenient to grab the food. I’d love to stay at this hotel again!

This is a beautiful upscale hotel. Nice quiet rooms, beautiful lobby. Has valet and self Park. The level 5 restaurant is not something I would recommend. Look up the menu and you will see it's very limited with offerings that most people would not be crazy about. But it is a great place to go for a drink at sunset. Honestly the food across the street at the sawmill food Mall is a much better deal with a wide variety.

Cannot speak highly enough of our stay. The service was impeccable, from the included valet, front desk and wine bar. Our room was very clean and thoughtfully designed - including USB ports in sensible places for charging, beautiful robes and 4 large towels (those with long hair will appreciate having enough towels for body and head!) would absolutely stay here again!

every time I'm coming back home to Texas on i40 I have a lot of issues And I hesitate even staying in the city because I do not like staying in hotels in Albuquerque the city has to many Tweakers and crime I've had issues in the past in this city hotels off the highway in this city are a no no for me ! Driving Through the city last night I came across this hotel and I couldn't be more happy with the stay ! We got the king deluxe room it was one of the nicest hotel rooms I have ever stayed in ! And the staff is Superb even at 3am! Gentleman at front desk name is Nos he is night shift and he was Awesome! This morning while checking out I had the Is opportunity to meet the hotel manager Sarah And she was also outstanding! The moral of the story is If you want something that's really nice and safe in this city you have to pay for it but it's totally worth it we will be back ! Loved this hotel!!! Thanks again to Sarah me and my family appreciate you!

This hotel is exceptional. From the architecture to the service. Very clean rooms. Only concern was that housekeeping never came while I was there for 2 days. Bed cover had a few stains on the bottom. Besides that very pleased with this hotel and will most likely be coming back. Shout out to the valet as well, very polite guy!

Hotel is beautiful. Restaurant is lacking service. Chris (Bar manager?) was the shining star! Very knowledgeable about his craft as well as the menu items. We would go back and eat at the bar anytime. The cross over to the roof restaurant, however, is where service lacks. (I know, good help IS hard to find now-days). We were told 8:30 only reservation time when the place looked half empty. Took 30 minutes to get regular water!! And another 15 minutes to get Topo Chico. Great view of city was the great distraction. We were served our food without napkin or utensils! Waitress no doubt was inexperienced, however the Manager whom I approached responded to my request, but was otherwise inattentive. Seemed more interested in talking to one staff member all night. If you want to go for a quick bite and a good drink, go to the Bar, otherwise unless you are there for the rooftop view, we suggest going elsewhere. Hotel room was nice. Only real complaint was there is not enough room between the sink and faucet

I don’t really understand this place… so expensive for the balloon fiesta, and lacks the most basic things. It’s a beautiful hotel, but that’s where it ends. The service is absolutely abysmal, all the staff are either on their phones or barely paying attention. Breakfast/coffee is a joke. Server would not seat us at the roof even though it was completely empty. No snacks or water in the room. This hotel goes for NYC prices, but besides being in a good location it’s an absolute joke. There’s also no sense of any activity going on and it feels eerily empty. Definitely would not stay here again.

The hospitality of each staff member here is second to none! Such a beautiful hotel, the most comfortable beds, and right across the street from the Sawmill Market. I recommend a room with a balcony on a higher level, and soak in the view as you savor your coffee in the morning. I’m looking forward to staying here again. I highly recommend this hotel.

Beautiful hotel! Really the only nice place to stay in the area - that being said I think it’s a tad overpriced for where it is. Rooms are gorgeous and very clean, staff is friendly. Rooms have balconies. Really loved the feel!

This hotel blew my expectations out of the water! It’s a 4-star hotel but certainly felt like a 5-star hotel with all of the amenities. The pool and hot tub were both very well designed. They even have a pool attendant at the pool. Management here truly cares about their guests. All of the staff were just fantastic, and rules are enforced here which we really appreciated. Our room was super clean with high ceilings which was a nice touch. Honestly it was one of the most unique and elegant rooms we’ve ever stayed in. This is the only place I will stay when visiting New Mexico; can’t wait to come back!

We were passing through on a road trip and needed a nice and comfortable hotel for the night. This hotel is both. In fact I had the best night sleep of my trip so far. We will definitely stay here again next time we’re in town.

This is by far my favorite place I've stayed in Albuquerque. I have stayed a many. :) Will always come back here now! And I have stayed at some of the sister historic hotels also. Very cool and on the bucket list to stay at them all!

Have not stayed here yet due to emergency circumstances. The customer service was more than accommodating with us and made sure we were taken care of. Stay has been postponed till a later date and can only foresee a great stay. Thanks for all your help.

An elegant hotel in a great location. Not worth the very high rates, however. My very large room was elegant but austere - armchairs too hard to sit on comfortably, decor in an unrelentingly depressing scheme of gray, beige, and black. Even Chaco Canyon itself (the structures of which are evoked in the hotel design) has warmer colors! The balcony was great, but it faced the courtyard, which on the weekend when I stayed was rather busy and noisy with private party guests. The tasting room featuring New Mexico wines and spirits was closed - no bartender, according to the front desk staff - and the lovely rooftop restaurant (which oddly has NO wines or spirits from New Mexico) requires a reservation just to walk in and get a cocktail, let alone have dinner. No preferential treatment for hotel guests, either. There’s no room service. There is another bar on the lobby level, thankfully. The best thing about this hotel is that it’s right across the street from Sawmill Market, a wonderful food hall offering every kind of cuisine imaginable. Parking is also easy, since there’s a large public lot just south of the hotel valet lot, but you get charged for parking (as part of their “resort fee”) whether you use the valet or not. I don’t mind paying high room rates for a wonderful lodging experience, and have done, but this wasn’t. All in all it’s too expensive for the amenities you actually get.

We visit frequently and usually stay near the airport. I wanted to try a different part of the city & go with a more independent hotel. From the minute we walked in to check in I was blown away. The welcome we received and escort to the elevator was unexpected but very much appreciated. Everything was spotless, quiet we were greeted each time we entered the lobby. We didn't get a chance to eat at the hotel but Sawmill Market across the street was AMZING! We will definitely be staying here on our next trip. Thank you Hotel Chaco!!!

Finally a hotel that knows where it’s at when it comes to decor and comfortable beds. They are following the new trend of no carpets in rooms. rooms are so much cleaner that way and it’s such a modern feel. I’m just loving it. a great bar on the top floor with great food

Always enjoy your place.....these last 2 times however... not so much for the price. Last stay, no room service due to you renting something out for a party? Guests don't need anything the night of a private party? Yesterday...wanted to buy my girl a birthday drink but lobby bar closed again so tried 5th floor. The bartender took our drink order and said we could sit outside. 40 minutes later she found us and said our drinks had been sitting for 25 minutes but she couldn't bring them out.(no melted ice there). Asked if we could order food but 30 minutes later after nothing we finished our drinks and left. Thanks.

We had not planned to stay at this hotel but after staying at another Heritage Hotel it was top on our list when we found that our return flight home was canceled. I booked online very early since the reservation center was not open at that hour in the morning. (5 am) I had remembered seeing the hotel previewed on the heritage channel during our stay at The Inn and Spa at Loretto earlier that week. Once we obtained our rental car and had some coffee we contacted the hotel and asked if we could drop off our luggage since there were a lot of alerts about car break ins at a lot of tourist locations. We were told that we could absolutely do that and to come right over. The valet attendant James took care of our luggage quickly and efficiently. We returned to the hotel around 2 pm to see if we would be able to check in early. Sarah at the desk was very kind and welcoming while briefly listening to our plight. She got us checked in early with swiftness and efficiency. The room was beautiful and extremely comfortable with every convenience we would need. Everyone was so kind, helpful, and welcoming even the hotel security Michelle who brushed the snow off our rental. Absolutely loved this hotel and can't wait to go back.