It's shocking to me that a business this poorly run continues to exist. I met with a GI doctor who determined I have an emergency issue and ordered a procedure, telling me I would be contacted by scheduling by the end of the day. A week passes. I call every day asking to please be scheduled as my health is deteriorating. The receptionists tell me, "I'll send a message to scheduling to have them call you." The call never comes. In the meantime, I contacted another GI practice which, very unlike this practice, has an abundance of positive reviews. They scheduled me on the first call, right away, with an appointment just two days away. Presbyterian GI is an absolute joke. They do not seem to care at all about me as a patient and they have absolutely zero follow-through. I do think their absolute inability to schedule an appointment is a blessing in disguise -- if it was this hard to just get an appointment (mind you, I never actually got an appointment!) I can only imagine what hell it would be to get results or follow up care. I will never return to Presbyterian for any type of medical service. UPDATE: the day after I posted this review, Presbyterian responded with their message below about how available and helpful they are. It has been FIVE WEEKS since the GI I met with told me I needed the procedure in question "right away." They have not called to schedule. In the meantime, I've already had the procedure somewhere else, met with the doc twice, received comprehensive results, and have been on meds for two weeks. I am saddened, shocked, and angered by the false lip service of the reply they left below.

This doctors office is extremely unresponsive when a patient tries to call in for assistance. I’ve been ignored for two months. I was finally educated on why I have been ignored after 6+ phone calls and a request to speak to the clinic supervisor. I was promised help and then was ignored. Don’t bother going here for any medical services.

I was so frustrated by the lack of response and followup on my colonoscopy (performed April 2017) that I decided to look for another GI. I experienced all of the negative comments listed on these reviews. The Presbyterian GI Department needs a complete overhaul. It took several months for them to call me to schedule the procedure after I was given authorization to have one. Then, it took another 2 months to get the procedure scheduled. The doctor (Dr. Valenzuela) discussed the results with me while I was still groggy with the anesthesia. There was a problem and I needed to get a followup. I waited a few weeks without hearing from anyone, so I called and wrote messages to the staff. Still no call back. Finally a nurse who mispronounced the condition (tortured rather than tortuous colon) called me back asking if anyone had called me. She said I'd need another procedure, but couldn't request it until Dr. Valenzuela requested it and then they could check to see if Medicare would approve it. I never heard back until I received a letter dated Sept. 11: "This is a reminder that you have an outstanding radiology order(s).... We encourage you to have the test(s) completed within the next 7 days. Failure to complete lab work may result in a delay in refilling prescriptions. If you have any questions please contact our office...." I was shocked. I have not heard diddly-squat from these people other than this somewhat threatening letter. I'm looking for another practice; however, I fear that they are the one and only in the Albuquerque area.

The staff was super friendly walking in Waiting room they will notify you how much wait time and answer your questions and concerns thoroughly. Once inside the prepping area, the doctors nurses both experienced, professional and very caring for my care and others around me We’re treated the same way. Courteous, Respectful, Adequate, Empathetic and Friendly as well Like any hospital environment should be. I been a patient with Presbyterian for over 8 years now and I still get the same care even when I was exposed to Covid at my previous Employment the ER staff as busy as they were they will make sure and stop and Acknowledge one 🌹💗 Thank you Presbyterian and PMGGI labs for all that you do. 🙏

I can’t speak to actual services this facility provides because I couldn’t get through to make an appointment. The scheduler would consistently call me at a time of day I was unable to answer my phone. Not a problem unless you cannot get through to the one person in the entire facility capable of making your appointment when returning a missed call. Which you can’t. After several weeks of playing phone tag, and knowing the referring doctor(s) couldn’t seem to remember where my pain was, I opted not to bother. Now I’m getting mychart spam, saying it’s soooo important to schedule my appointment. Yeah, I’m good. Like every other Presbyterian service provider around here, I’m gonna put in my 2 cents and say their abysmal reviews here are spot on.

Horrible office. You will wait months for an appointment. You will wait weeks/months if you get a response at all, for a call back or response to a MyChart message. They are 100% non-responsive and they don't care. And there is nowhere else in town to see a GI provider if you have Pres Insurance, other than the ER. It makes me question the competence of the doctors in this facility if this is the way their facility is run. So, if you have Pres insurance and need to be seen by a GI doctor, save yourself time, frustration, and being exposed to incompetence, and go to the ER. And if the ER diagnoses you with something that needed immediate attention that Pres GI blew off, get a lawyer. It's just a matter of time before their negligence costs someone their life.

*DO NOT EVER GO HERE* I’m still waiting to be seen for my 9:40 appointment and it’s already 11:35. I had places I needed to be at but this appointment is something that’s important to me. Update: I had a November 30th appointment with “Dr.Francine” for 2:30! I get there at 2:30 and they tell me that the appointment was scheduled for 12:30!? I have a voicemail from the previous day of that appointment of you guys saying my appointment was at 2:30 but you guys changed my appointment time on me, I’m guessing because of my transparent review of how poorly you guys run a medical practice, you guys decided to target me and inconvenience me even more.

Just trying to schedule an appointment at this place has proven impossible. Multiple calls over a few months have gone unanswered. Promised return phone calls are never received. I am looking elsewhere for my care.

Had my intake examine with a nurse who said I needed a colonoscopy ASAP because of my symptoms and that scheduling would call me to make an appointment. After waiting a month or two and not hearing anything I called in and the woman at the front desk (Jessica) said that I would hear back within a week from someone to make an appointment for me. After waiting over a week I called again and another woman (Alysha) said that it could still take several months to get an appointment and that Jessica should not have told me that someone would be contacting me withing a week. I said I would like to speak with a supervisor and Alysha told me that someone would contact me within 48 hours. I waited a week or so and called back to speak with Jessica again who didn't know why nobody had called me back and told me again someone would call me back. Meanwhile I have been bleeding out of my butt this whole time and would really like to get the issue addressed as I have PRES insurance, but so far it seems like they can't be bothered to get back to me. EDIT: I kept calling and spoke with Dallas who said I could go in in person if nobody called me back. I finally went down today and when I spoke with the supervisor, Sandra. Together we pulled up my chart and it turns out that none of the women I had spoken to before had actually passed the message along so if I had kept calling and kept waiting as I had been told to do nobody would have seen my messages, absolutely outrageous. I recommend going in person if your calls go unreturned as it has been the only way I have found to receive a response.

I was recently discharged from the hospital for a serious colon infection. I was told to follow-up with a GI doc here at Pres. You cannot make an appoinment until you do a phone appt with a nurse. That phone appt was scheduled today, an hour ago, and no one ever called. When I spoke to the front desk, they said the nurse stated she tried and didn't get an answer. I have been sitting by my phone all morning - no incoming calls, no messages, and now they can't reschedule me for this appointment because the "schedule isn't open for next week". This is TERRIBLE service for sick patients and Presbyterian should be ashamed of their organization.

Very poor patient care been waiting for 5 months now to get in every time I talk with them they give me a different story my doctor has tried to call them no response I’ll I can say good luck to anyone trying to get in

As we know, the quality of healthcare and the availability of healthcare providers in the state of New Mexico is abysmal. Presbyterian Gastroenterology is doing their level best to make sure that remains the case. In early March I had my annual physical, and I am due for a colonoscopy, This will be my third and it's pretty imperative I have this done as colon cancer runs in my family. My physicians assistant wrote a referral to Presbyterian GI. This was March 6. A couple of weeks go by, I haven't heard from them, so I call to find out if the referral had been received. Well, no, it hadn't. So the woman asked if I'd like to set up a "self-referral" intake appointment. I said that would be fine. She schedules me for a phone call intake on April 7 at 1pm. I'm told to be sure that I have the phone number programmed into my phone, so the call wouldn't be indicated as spam. I had already done that. After setting the phoner, I called my PCP back and ask them to re-fax the referral. April 7 rolls around, I have my phone directly in front of me at my desk at work. One o'clock. Nothing. One fifteen, nothing. 2pm comes along and I NEVER received a phone call. I never left my desk. Volume was turned up on ringer. No call. So I call THEM. This woman answers the phone, and I tell her I'd not received a phone call, and she proceeds to tell me that I HAD been called but nobody picked up the phone. B.S. I'm told she'll talk to her supervisor. A few days later I receive in the mail a letter stating that they were unable to reach me because "phone disconnected". Then I notice that on this letter they have an address that I have not lived at for almost 8 years! Again I call Presbyterian and ask what the deal is and if they actually have the right number. Apparently they do. I FINALLY have my intake phone call, and by this time, my referral orders from Duke City Medical have been received. When I'm talking to THIS woman, she says "I see that you missed your previous intake phone call on April 7." I emphatically tell her that I DID NOT MISS IT and that no phone call was ever received but I'd received a lovely notification that my number was "out of order." The chick says "Oh, that's what we always select." Really. One thing is certain, they had no problem calling in a prescription for the delicious, high octane, tasty beverage known as "Go-litely" . So, I have my lovely concoction ready to go, but nobody's phone call to schedule the procedure. This is so radically different than my experience in fall of 2018. I went to the nurse practitioner , she faxed in orders (why is Duke City still using fax machines, for God's sake?), I was called in a timely fashion by Pres GI, and by Christmas I had my procedure. I am STILL waiting for a follow-up call to have a procedure put on the calendar. How difficult is this to do? Can they not schedule me because they have to wait exactly five years between procedures to get me on the books? Good grief.

I thought Presbyterian was a decent medical plan but have learned that with respect to gastroenterology, it is impossible to get an appointment unless you are dying and I'm not sure it even then, you can get in. Three years ago, my doctor referred me for a colonoscopy because it had been 10 years since my last one. The gastro clinic screened me out, saying that I didn't have any history of colon cancer in my family. Ok, its now almost 13 years since my last colonoscopy and in January, my doctor again sent in a referral, saying they are busy, it might take a few months. She wasn't kidding...Finally on May 9th I received a call that I unfortunately missed. I returned the message immediately, thinking, great they will call me back and I'll finally get scheduled. Well, its now the end of May and I have called multiple times only to be told I'm on the call back list and they will get to me when they can. Really!!! How can this be? It has been 4 months since the referral went in and I haven't even talked to a scheduler. Who knows how many months out the procedure will be scheduled if I ever get called and what happens if I miss the next call, do I go to the end of the line again?

They did not listen to this patient, told me to go to pain management for a mass on my ribcage.

This department has some SERIOUS issues! I've been trying to get scheduled for a routine colonoscopy for MONTHS, and I can't even get them to call me back. I submitted the request in November of 2022, in December, they had me fill out an online questionnaire and told me they were scheduling out a few months. In May, I called to ascertain the status and they told me I'd be receiving a call in a week or two. A month later, I hadn't received a call, so I called them AGAIN. The person I spoke to said that my request was still "in review" and that they would have someone take a look at it and call me back within a couple of days. I waited, and received no call back, so I called again today and was told the exact same thing--my request is still, "in review." Mind you, this call back that I'm waiting for is a precursor to the scheduling which is still months out. So after 7 months, I haven't even been scheduled to start waiting the "months out" to actually be seen. This is absolutely ridiculous! Presbyterian used to be the best health care organization in the state. I can see that those days are squarely in the rear-view mirror.

Dr. Vipin Mittal is absolutely divine. He is such a gifted & talented physician but even more important he has a heart made of platinum. This Angel definitely has made a difference in my life all for the BETTER!!!! I'm truly grateful to you and in debt to you forever kind Sir..... God Bless you and yours always.

I had two procedures done at Pres Gastroenterology recently. I felt that the doctor and the team did an excellent job. I was treated respectfully and was extremely well-cared for. There was a delay in my being seen, but I figured it meant that they were taking the time necessary to do good work for others, and that I'd soon have my turn. My thinking was that they would then take all the time needed for me to have successful procedures, as well. Everything was comfortable from the warming bed through the procedures. These folks really know what they're doing and work really well as a team. The doctors, nurses, and staff are easy to talk to and concerned about your health. Thank you for your professionalism and your kindness. I know that if I have any issues at another time, I'll be able to depend on Pres GI to be knowledgeable and very capable of getting me whatever GI-related help I might need. I was very impressed with Presbyterian Gastroenterology.

I saw Barbara Gross CNP for the first time and what a RELIEF! She permitted ample time to discuss a number of overlapping symptoms and concerns I’ve had for some time now; very professional. She addressed my concerns/symptoms with both education and additional testing.

I would give zero stars if this option was available. I have been waiting for an appointment for 6 months. I have called several times to check the status of an appointment only to be told don't call us we will call you. I was finally called today and the scheduler was so rude. I explained to her my situation with insurance coverage how I had waited 6 months to hear from her office and the need to schedule quickly. She was rude, dismissive and hung up. I have no choice but to forgo the procedure all together. This office is grossly serving New Mexicans and I don't recommend it. Look else where for your healthcare needs.

I’m pretty sure they don’t actually care about healthcare here.