My debit card was damaged and I came to the branch to apply for a new one. The employee was unfriendly and spoke condescendingly. She reluctantly took down my data but apparently didn't pass it on because I found out by phone from regular customer service a week later that my request had not been recorded. So I waited another week before I got a new card. A very bad picture for the bank.

(Translated by Google) Absolutely zero customer service. Arrogant and not customer oriented. The card is withdrawn from their internal machine, I have to bring it, such as my ID card, which I didn't have with me after work "besides, you can go now and come back tomorrow because we're closing time anyway". No, the police shouldn't be brought in. They didn't want to check the video surveillance I asked for. Because there aren't any :) I would not open my account here again and will close it directly tomorrow. (Original) Überhaupt null Kundenservice. Arrogant und nicht Kundenbezogen. Karte wird an deren internen Automaten eingezogen, ich habe Bringschuld zu bringen wie zb Personalausweis den ich nach der Arbeit nicht dabei hatte "außerdem gehen Sie jetzt erstmal und können morgen wiederkommen weil wir sowieso jetzt Feierabend haben". Nein, Polizei dufte nicht dazu geholt werden. Videoüberwachung die ich einforderte wollten sie nicht überprüfen. Es gibt nämlich keine :) Hier würde ich mein Konto nicht nochmal eröffnen und werde es auch morgen direkt schließen.

Unique service!

(Translated by Google) I wanted to withdraw money from my mother's savings account- FOR my mother and that with HER ID card and I should also show mine, which is still completely OK up to this point. Strangely enough, my brother always withdraws money for her from my mother's savings account and they NEVER ask for an ID card. I was also able to do this once in this branch without any problems and without an ID card. All well and good, but the lady who looked so listless only asked after she had the ID from us, whether there was also a power of attorney?!?! Hahaha! Why does she only say that after she got mine and my mother's ID card??? Very unsympathetic, rude and arrogant!!!! It's a bit embarrassing when everyone there works the way they want and then you feel like you're being screwed. But apparently I'm not the only one with such a negative experience. All negative reviews are valid. Only the gentleman at the reception was nice and, unlike the lady, could smile and speak normally without becoming arrogant! (Original) Ich wollte Geld vom Sparbuch meiner Mutter- FÜR meine Mutter abheben und das mit IHREM Personalausweis und sollte meinen auch noch vorzeigen, was ja bis hier noch völlig OK ist. Komischerweise hebt mein Bruder jedes mal mit dem Sparbuch meiner Mutter Geld für sie ab und es wird NIE ein Personalausweis verlangt. Auch ich konnte dies 1x in dieser Filiale ohne Probleme und ohne Personalausweis tun. Alles schön und gut, aber die Dame die so lustlos aussah, frage erst nach dem sie die Ausweise von uns hatte ob denn auch eine Vollmacht vorliegt?!?! Hahaha! Wieso sagt sie das erst, nachdem sie meinen und den Ausweis meiner Mutter bekommen hatte??? Sehr unsymphatisch, unhöflich und arrogant!!!! Ein bisschen peinlich, wenn jeder dort so arbeitet wie er möchte und man sich dann verarscht vor kommt. Aber anscheinend bin ich nicht die einzige mit so einer negativen Erfahrung. Alle negativen Rezensionen sind berechtigt. Nur der Herr am Empfang war nett und konnte im Gegensatz zu der Dame lächeln und normal reden, ohne arrogant zu werden!

(Translated by Google) Very competent advice, speedy handling of matters, friendly and pleasant communication. I feel very well supported and can recommend the bank and its service 100%. Thank you very much! (Original) Sehr kompetente Beratung, zügige Abwicklung der Angelegenheiten, freundliche und angenehme Kommunikation. Fühle mich bestens unterstützt und kann die Bank und ihren Service 100% weiterempfehlen. Herzlichen Dank!

Unfreundlicher Mitarbeiter am Schalter weigert sich mir mein Geld auszuzahlen lässt mich auflaufen und respektloses Verhalten So behandelt ihr also eure langjährigen Kunden

(Translated by Google) The staff are really disrespectful and rude. I closed my accounts straight away. Never work with a bank like that again. (Original) Die Mitarbeiter sind richtig respektlos und unfreundlich. Ich habe meine Konten direkt aufgelöst. Nie wieder mit so einer Bank arbeiten.

(Translated by Google) Humanity is written very small here. Despite years of clientele. Even in an emergency, the Volksbank insists on its rights and refuses "peanuts for the bank", but the world for the people. And that even though it was about help from a fund. Corona really makes it possible. Thank you People's Bank. (Original) Hier wird Menschlichkeit ganz klein geschrieben.Trotz jahrelanger Kundschaft. Selbst in der Not pocht die Volksbank auf ihr Recht und verweigert "Peanuts für die Bank", jedoch die Welt für den Menschen. Und das obwohl es um Hilfe aus einem Fond ging.Corona macht es wirklich möglich. Danke Volksbank.

(Translated by Google) As long as you earn a lot of money, they are friendly and always want to sell you some savings plans and insurance policies that no one needs anyway. But if you really need help because, for example, your bank card is no longer working, you will be annoyed and turned away according to the motto "Then you have to borrow money somewhere". Just bad 👎👎👎 (Original) Solange man viel Geld verdient sind sie freundlich und wollen einem ständig irgend welche Sparverträge und Versicherungen andrehen, die so oder so kein Mensch braucht. Braucht man dann aber wirklich Hilfe weil z.B. die Bankkarte nicht mehr funktioniert, wird man genervt abgewiesen nach dem Motto "dann müssen sie halt irgendwo Geld leihen" Einfach nur schlecht 👎👎👎

We can only recommend the nice colleagues, especially Mr. Stiens, who took a lot of time for us. Here I found a good business account and foreign currency account, and we found the right financing for buying a house. Thank you Volksbank am Neuer Platz.

This 1 star is also too much, EVERYONE in this branch is unfriendly as if they don't feel like doing their job, they make older people wait and shout at them even though they only need help with withdrawals. I've been a customer for 35 years and am thinking about changing, my children wanted to have an account But after 3 months they went somewhere else and were given such bad, unfriendly advice, and their clerk never had time for the children and always canceled appointments, wouldn't advise anyone to go there. Volksbank shouldn't apologize every time, but rather show their employees how the work is done.

We have been a corporate customer of Volksbank in Paderborn for six months and are very satisfied with the services and advice. We were completely impressed by the quality of the advice and the speed of response to inquiries. Many thanks at this point to Mr. Stiens :)

I have been a private and business customer here for 10 years and feel I am in good hands. All employees are friendly, competent and response times are short, whether on the phone or by email. A big compliment in particular to Mr. Stiens, who always takes a lot of time, is fully focused on the topic at every appointment and also provides good input himself.

(Translated by Google) I am very satisfied, the consultant is very friendly and competent, takes a lot of time and is very well prepared for every conversation. Requests are processed promptly. Keep it up. (Original) Bin sehr zufrieden, Berater ist sehr freundlich und kompetent, nimmt sich viel Zeit und ist sehr gut vorbereitet auf jedes Gespräch. Wünsche werden zeitnah bearbeitet. Weiter so.

(Translated by Google) I was helped very quickly and friendly! Real good service! Thank you 👍 (Original) Mir wurde sehr schnell und freundlich geholfen! Richtig guter Service! Vielen Dank 👍

(Translated by Google) Unfortunately I have to agree with the other reviews. Luckily I'm usually in another branch, but unfortunately I also had to experience that customer service is very small here. If you have an alternative out there, I can recommend the unseen one. (Original) Muss mich leider den anderen Bewertungen anschließen. Bin zum Glück normalerweise in einer anderen Filiale, musste aber leider auch die Erfahrung machen, das hier Kundenservice sehr klein geschrieben wird. Wenn ihr da draußen eine Ausweichmöglichkeit habt, kann ich die ungesehen empfehlen.

Wie bereits gewohnt super Beratung, sowie schnelle und einfache Abwicklung. Vielen Dank an meinen Berater (Leon Röttger). Jederzeit gerne wieder.

Guten Morgen/Tag meine Damen und Herren, das Gespräch bzw. die Beratung am gestrigen Vormittag (12.06.2023) war sehr gut und zufriedenstellend!

Egal ob spezifischer Sachbearbeiter, Telefpnkontakt oder Tresen in der Filiale, die Mitarbeiter sind alle freundlich, kompetent und immer direkt im Thema. Gerne wieder.

(Translated by Google) From the reception, to the personal conversation with the implementation of my request, to the farewell, everything was very professional and satisfactory. Any time . Best regards M.K (Original) Vom Empfang , über das persönliche Gespräch mit der Umsetzung meines Anliegens, bis hin zur Verabschiedung alles sehr professionell und zufriedenstellend . Jederzeit wieder . Beste Grüße M.K

I had an appointment for a consultation with Mr. Stiens and was very surprised at how quick and competent this employee is. He is very helpful and answers every question precisely and understandingly. I can recommend Mr. Stiens to everyone.

Volksbank Paderborn supported us very well from the start when we founded our company. In addition to the internal financing options, we were also informed in detail about public funding options. Above all, the proactive search for solutions should be emphasized when something goes wrong. Special thanks go to our consultant Hendrik Stiens.

Two weeks ago I had a consultation with Mr. Hense from VB and Mr. Petermeier from Schwäbisch Hall. We received a friendly welcome and, in the main, competent advice.

Unfortunately totally unprofessional and primitive staff. The bank advisor was absolutely unfriendly and arrogant. Customer loyalty and customer support are really written in small letters. Even this one star is too much.