I am disgusted with my new fridge. The bottom shelf is IMPOSSIBLE to clean. Liquids can get under the glass and you can't get the glass out without a professional strong man. I've watched videos and they all admit that this design is REALLY DIFFICULT TO CLEAN! I would NEVER have purchased this thing had I had a CLUE about this bottom shelf issue. I HATE THIS FRIDGE. I wanted to give 0 stars but website wouldn't accept. Samsung should be ashamed and Howards should warn old women...

Bought my brand new fridge in November and it completely stopped working. I called and they had a repair man come look at it and he said he needed to order a part for us, that was a month ago. I went into the store 2 weeks ago to check and they said it’s normally a two week process and that I should get my part within a few days. They also said that they would contact me within 4-5 days to see about doing a donar fridge…never heard back. They said they would have their customer service manager contact me to see if they could find the part at another location…once again, never heard back. We have been left in the dust, we call customer care and they say the part has been shipped but can’t provide a tracking number, they then said the part was never ordered. Now they’re saying they might be able to replace the whole thing. All in all…once they make their commission and you walk out the door…the customer service ends there. The warranty is a joke, none of their customer service departments have followed through on their word. They treat you nicely in store, but you better pray you don’t have an issue with your product cause you won’t get any help. Having an insulin dependent mom, and a baby that needs milk…I’d go back in time and shop anywhere else.

We are a small property management company officing in Hollywood and we have proerties in the South Bay area. Howard's had the appliance we needed in stock and coordinated delivery and installation with our resident quickly and easily around the holidays no less! We will definitely be purchasing our appliances from Howard's from this point forward. So much better than a box store!! Thanks Howard's!~Sunset Landmark Investment Management Team

We were looking for a new stove and remembered Howard’s which had changed its location and is now located in Alhambra. A young man named Viktor (who by the way is a Veteran) helped us. He was very knowledgeable about stoves and knew his job well. No pressure selling. Just good old fashioned service. He and Ernesto helped load the stove on our truck and my hubby installed it with no problems whatsoever. Thank you to Howard’s for a great shopping experience.

I applied for the Synchrony Home Card got me a $1600 Samsung fridge the rice size for my home all i have to say is I'm pretty happy with Howard's Service

We needed a new washer and dryer and stopped in here. The salesman/ manager was extremely helpful and knowledgeable. He knew so much about all the different units and didn’t pressure us at all. We are very happy with our new machines. Highly recommend!!

Really great customer service! Helped me to find a great dryer for a cheap price. Definitely would refer to friends and looking for my appliances there 👍

Submitted and approved for the “free delivery” rebate May 15th, I am still waiting for payment. I was originally told it would be processed within 30 days, we are beyond that window.

I encourage you to stop by and visit Viktor on your next purchase. From the moment we walked into the store, he greeted us. He was very knowledgeable about all the perks and promotions, and he was extremely patient with us. Viktor will go above and beyond to help. I can guarantee that.

I went to Howard’s to look for a new refrigerator and the assistant store manager, Edward Grimaldi, was absolutely fantastic!! Not only was he personable, but he really went out of his way to help and offer the best price possible. I’ve never had such a pleasant and fun experience purchasing appliances and I thank Edward for having such great positive energy and helping me make my final selection. I will definitely be returning when I have to replace my other appliances. Thank you Edward!

Great service. They had the old washer and dryer units removed and the new washer/dryer combo unit installed quickly. After doing a test spin & drain for the washer, the delivery tech even suggested that I should look into snaking out the drain line due to how it sounds after the machine empties itself. Good preventative advice to avoid a future problem! Thanks

From the moment that Edward Grimaldi greeted us at the entrance to Howard's, we knew that he was "our" guy. We needed to purchase six major appliances at a reasonable price and have them delivered ASAP. Edward quickly understood our needs, pointed out some in-stock appliances that would fit our requirements, wrote up the purchase orders, and arranged to have all the appliances delivered on the following day. What a great experience!

Very friendly and informative about the appliance we bought. No pressure very patient. The quickest delivery and set up I have ever experienced. Thank you.

I'm moving into a new home without any appliances or furniture. Howard's had a great selection of items that I needed for my new home for a great deal. Moreover, I had a great experience getting help from Edward. The items that I ordered were delivered to my home within the expected time frame.

During the COVID pandemic, I ordered a dishwasher and paid the full amount through Armando Padilla, the sales representative. Despite waiting for six months and making several inquiries, I only discovered that my dishwasher was in stock after persistently reaching out. I learned I was the top one on the waiting list. However, during the anticipated delivery period, I noticed my payment had been refunded, and my order was canceled without any prior notification. I suspect they may have increased the price to sell it to others. The lack of transparency in this process raises ethical concerns, and I would advise others to avoid this store.

I'd like to give a higher rating due to a previous purchase. I bought a Samsung washing machine in 2021 and everything went great, thanks to Armando! Last week I bought a Whirlpool side by side refrigerator with ice machine and water dispenser (not a cheap purchase). Customer service was not good with Edward. I knew what I wanted (did the research ahead) and went in with a clear decision in mind, and a good attitude due to previous wonderful experience. Edward was distracted and "all over the map". It was hard to get him to focus despite the fact I knew what I wanted. He flitted here and there and was gone for long periods of time. Then when I had measured the space for the umpteenth time, it took Edward 3 hours to get back to me. I was an easy purchase of ~ $2000. In addition, when the refrigerator was delivered the door handle had a scratch. The delivery guy pointed out the scratch while he removed the plastic. He told me to call and report the damaged door handle so I could get a new one. He said that it was an easy process-- they just send a new door handle. No biggie. I called Edward, and he has not returned the call in 4 days!!!

Friendly, professional, and knowledgeable sales reps. Very nice delivery guys. I'm happy with my new refrigerator.

Big spaces and salesman are really nice! Helps to ship and load to my car for a big TV

From the Staff in the showroom to the technicians that delivered/installed my new refrigerator, all were professional/courteous/respectful. In all a GREAT experience, my expectations were exceeded by HOWARD’s employees, all great people!

I bought a new refrigerator, Howards delivered one without box with damage outside and dust inside. Sales Edward said Howards does open box before delivery to check if there is damage, and failed to find damage and dust. Customer Services Judy told me to call manufacturer. Store manager Sarkis Agajania agreed to match Best Buy open box refrigerator price but added $80 delivery fee Best Buy charged for open box items which was not true. After all hassle he finally agreed to match Best Buy without delivery charge. Then I tried to claim rebate of delivery fee from Howards, it was another hassle. Howards required us to upload all documents they already had. At the same time I found out the stove I bought was "sold as is" which Edward did not inform me ahead of time. I emailed the new problem to Sarkis, he said he was confused, and emailed me back the invoice without "sold as is" which is different from the invoice I got on the day I purchased. It is fraud, it is not doing business.

Chris Medina is the best! I have been working on a kitchen remodel and had to make several changes. He has been ever so accommodating. I highly recommend Chris Medina and Howard’s. They definitely are customer focused!

Needed a new dishwasher. A friend raved about Howard's selection, pricing, and delivery/installation service. Right on every count! Shopping was easy with a very knowledgeable associate, price was great for a top line LG unit, and delivery was fast, installation perfect. We will never go anywhere else, and man, are our dishes spotless! David and Debbie Blaine Simi Valley

I have used Howard's for years and always found them very professional. the experience w/ the product ordered and delivery was very satisfactory like always, but the experince w/the salesperson was a very different story! the guy 1st over charged me for pick up/hull away when there was nothing to be taken away. then not returning my email request for 5 days. when I caught him on the phone, he agreed to credit the charge back. I was glad that the matter was taken cared of. then I got an email notice that someone was going to come pick up something from my house the next day, which was totally confusing and puzzling. when I called the warehouse and told them it must be a mistake since i didn't order anything again, they transferred me to the salesperson. when I asked him if there's was a confusion he simply said that's just how the "system" work when he makes a refund. no apology for not explaining this " system" to me and how much time i had wasted calling the ware house at all, and say " just ignore it, no big deal "! I couldn't believe his attitude and unprofessionalism. hopefully no one will be unfortunate enough to have this guy as your salesperson!

Amazing, reliable, honest, affordable. The people that came to install the dishwasher went above and beyond by doing a real heavy work due to a defective installation of the old dishwasher.

Vincent was great. I went to 3 different stores and they wouldn't even help me. I walked out. I come to Howard's and Vincent got me in and our with in 20 minutes!

We purchased a refrigerator with an icemaker, it was to be delivered, they could not get the ordered refrigerator so gave us a supposed comparable one. It was so inferior they picked it up and finally gave us the one we ordered. June 2021 we have the refrigerator with no icemaker, January 2022, still no ice maker. The ice maker is paid for..... What I didn't like about this transaction was the Bait and Switch. Your Response is asking what you can do to make this RIGHT? Install our icemaker that is paid for..... we've been waiting almost a year. This whole transaction started back in March 2021

Great experience. Ordered online and got a phone call to confirm my order and then another from the installers to confirm the time. 2 days later I had a new microwave installed over the stove (which only took about 15 minutes, would have taken me all day!) Took the old one away and left no mess, total pros. All in all very professional and painless experience from top to bottom. Great job, will shop Howards again if in need of appliances.

It was extremely easy to shop at Howards. The well-staffed knowledgeable staff was very helpful in answering my questions to finalize my purchase of a Samsung TV. I was done in less than 15 minutes. Highly recommend them for a great shopping experience.

I wanted to try Howards because I didn't want to live in a world where I was an anonymous number for Home Depot or Lowes. However, after visiting the store I changed my mind. First: They have a 7 day return policy with a 25% restock fee. Not exactly customer friendly. What if something went wrong with my stuff? Second: Re Customer Service: When we walked in the sales person did not seem very welcoming and was not particularly enthusiastic about assisting us. I believe it was because we were inspecting the cheaper models. The whole thing had a car lot feel. Ended up buying something because I needed it but if I had the chance to do it all over again I'd go to a Lowes or Home Depot instead. I may be a number at a big box store but at least I don't feel like a walking dollar sign there.

Went into Howard’s and was helped right away. After I told the salesman what I wanted, he gave me several different dryers to choose from. I decided and delivery was set up for the second day. They arrived early, got the old one out, set up the new one and were done in15-20 minutes. New dryer works great.