1/5 Brittney B. 10 months ago on Google
PLEASE
READ
TO
PREVENT
YOURSELF
FROM
DEALING
WITH
COSTLY
REPAIRS
CAUSED
BY
THEIR
CARELESSNESS-
I
purchased
tires
from
the
Alliance
location
and
have
always
taken
my
car
there
to
have
the
tires
rotated
without
any
issues.
On
4/28
I
had
my
tires
rotated
at
the
new
Canton
location
and
was
in
and
out
within
15
min
(which
seemed
unusually
fast)
and
was
told
everything
looked
great.
Although
I
was
happy
to
get
out
so
quickly,
I
was
a
little
put
off
by
the
personal
cell
phone
I
found
laying
on
the
passenger
seat
of
my
car,
which
I
returned
to
the
front
desk.
Within
days
I
noticed
a
heavy
pulsating
in
my
breaks
that
turned
into
an
obnoxious
squeal.
On
6/16
I
finally
had
a
chance
to
take
my
car
to
the
Alliance
location
to
explain
the
situation
and
see
if
they
could
take
a
look
at
the
brakes.
I
asked
the
service
advisor
if
anything
was
noted
on
the
inspection
from
my
4/28
tire
rotation.
He
had
to
have
the
store
manager
look
it
up
since
it
was
from
the
Canton
location
but
discovered
that
there
was
no
record
of
an
inspection.
The
manager
offered
to
do
a
complementary
break
inspection
since
the
Canton
location
dropped
the
ball
on
doing
a
general
inspection
during
my
tire
rotation.
That
complimentary
brake
inspection
resulted
in
them
finding
over
$1000
in
needed
repairs.
Realizing
the
Canton
location
screwed
up
(both
are
under
the
same
franchise),
the
service
advisor
at
the
Alliance
location
offered
me
a
discount
for
the
repairs.
The
repairs
quoted
included
new
brake
pads,
rotors,
calipers,
and
a
brake
fluid
flush
because
the
current
brake
fluid
was
so
dirty
it
looked
like
“chocolate
milk”
according
to
the
service
advisor.
I
told
him
I
needed
some
time
to
think
about
it
and
left.
The
next
day,
by
complete
coincidence,
I
checked
my
oil
and
saw
that
the
brake
fluid
reservoir
cap
and
filter
were
off
sitting
next
to
it
(see
pics).
Had
I
not
checked
my
oil,
that
cap
would
have
been
off
for
who
knows
how
long
letting
dust
and
debris
into
the
brake
system
and
likely
causing
even
more
damage.
I’m
appalled
by
the
carelessness
that
I
experienced
from
both
locations.
I
strongly
encourage
you
to
reconsider
using
Van’s
Tire
Pros
of
Alliance
and
Canton
to
prevent
unnecessary
damage
to
your
vehicle
and
the
hassle
of
having
to
deal
with
issues
that
could
have
easily
been
prevented
by
better
management
over-site
as
well
as
hiring
trained
professionals
to
perform
the
job.
I
can
only
hope
both
locations
use
this
incident
to
make
changes
and
do
better…
for
the
sake
of
the
customers
that
are
trusting
them
to
take
care
of
their
car,
not
carelessly
neglect
it.
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