This place has become a zoo. So many rude teens and doing dumb things by the spa and pool area. The staffs at night shift should enforce the policy strictly. Also, for some reason all the friendly night shift staffs were all gone. Now they have a very unfriendly lady at the front desk. Please provide better customer service we paid good money to come here to enjoy our work out here.

Why are the parking lights not on at night? Really dark out not good for safety. I have been going to Lifetime for about eight years now and love being at the aquatic center. I find the staff very helpful and consider this location to be my sanctuary.

Great However!!!! I had a membership here years ago and it was an awesome facility; however, things like the rock climbing wall, outdoor water slides, etc were never available during my visit times in the mid evenings. When I had started the price was around $55 -65 monthly and incrementally keep increasing throughout the year stopping at $75 when I had enough of paying such a price for features/amenities I couldn’t use. I ended up going back to LA Fitness paying $25 monthly with no increases and room to pay for a personal trainer. Now when I look at the price lifetime is charging vs LA Fitness post pandemic, it’s insane that people pay these kind of prices for a low-bow gym membership. LifeTime as of 07-24-22 is charging $119 for access to the Alpharetta location (no trainer included) and $199 for access to the Sandy Springs Roswell Rd location. LA Fitness is now $35 monthly. At the end of the day is just a gym being used for working out and staying in shape or getting in shape, not a membership to a Golf Club. That’s money better spent in other places.

I’ve the pleasure of the digital nomadic lifestyle and I’ve experienced many Lifetime fitness locations. This is by far the worst location I have yet to experience. There is a lack of cleanliness and generosity. There is a European-American woman with a reddish bob haircut. I will watch her allow other members into the facility without checking them in. Every time she checks me in her implicit communication is that I’m inconveniencing her. I say thank you, hello, and she never greets me or acknowledges what I’ve said. I resent seeing her at check-in. The facilities are not clean. Most importantly, know that if you have little ones and you use the family locker room, creeps pass through there. Random men will use it as an unjustified shortcut to the other side of the building or they will sit in the locker room and observe the families…. The men’s locker room is literally next door. Intolerable

Serious fitness! A Few of the staff are really friendly, mostly who works in the evening. Rest I find either are rude or ignorants. They have everything you need in this gym to be fit. Yoga is fantastic and fun, great teachers and believe me it is intense. Clean everywhere, pools, spa and sauna. My daughter loves their swimming pool. Issues with the towels is that a few members just misuse of it throwing it anywhere other than designated place. Plenty of parking but may get full during the evenings.

This gym is like daycare center for teens and kids. Impossible to use the gym facilities for adults that actually workout. Group Classes also restrict use of the swimming pools, basketball court and gym equipment. Swimming pool and hot tub is heavily chlorinated and the lockers have lysol aroma.

Been a member here for a while gym is nice but they don’t clean the bathrooms and they leave trash and weights all over the place for the money we pay to be a member here you would think it would be cleaner

We love to come to this gym with our kids, all teens at kids club are great, but lately they hire a few new people. The older person that usually works in the morning is not really great with kids. It's not a first time we hear from our kids that she is a bit strict on some things that were totally fine before. or maybe the way she explained those things. Again she may be a great person but she has to be more friendly with kids when she is explaining rules etc. We have no issue with this gym right up until now. all people in the kids club and everywhere else is very friendly!

In need of a serious face-lift. Simply does not compare to other locations (see Woodstock). Malfunctioning electronics, dilapidated lockers, and according to staff, a problem with 'lotion theft'. Yikes.

This gym discriminates against women. I was told by the maintenance worker and another staff member that the reason the women’s steam room has been yet again broken for over a week is because the GM took the button off our steam room to put it on the men’s because theirs was broken. Apparently they are more important than us. Secondly, was told by two people at the front desk that the steam room would be fixed by Friday. It’s now Saturday, and was informed the part has not even arrived yet. You guys are liars, everything is always broken and trashed at this gym. Canceling my membership for good along with other ladies who heard about why our steam room is STILL broken.

I like the gym and its basketball courts. I've actually was here at the kids center for about 4 years. After hearing other people of the workers here about how they are not kind, well, every person there knew me and was friends with all of them. Unfortunately I didn't enjoy this place anymore because of the lack of useful exercise equipment. There is no bicep curl machines but instead a ton of treadmills. One day I came here to see some construction and thought there would be knew equipment, but no. Instead it was just more decor. Goodluck life time.

Been coming here for many years ,Gym nice , the summer camps great when summer starts there all nice , and fun. Summers starts of great , towards the end of summer you learn some counselors are actually mean , they are young teenagers who some , not all do not know how to deal with each kid , they have there favorites , the ones that are not there fav , get treated unequal. Not to mention they will write up a thing called a behavior report whether it’s true or not , and for the parents they will not let you read or get a copy if there is a report , yes they want you to sign something that they will not let you read or get a copy of. Lifetime do better for the camp kids, a-lot of parents say the similar stories.

We’ve been members of Lifetime for a few years now and I finally decided to try out hair coloring service at the spa inside of Lifetime. I love my previous hairdresser but since I’m at the gym almost every day, it is so much more convenient to get my hair done there as well. I’m so glad I did give it a try. Jacqueline did my hair and it turned out perfect! I enjoyed talking to Jacqueline. She’s so knowledgeable about the hair and I’m grateful for the advice she gave me about the products for my hair! FYI, they have some really great skincare and haircare products and I can’t wait to try them. I left Lifetime feeling healthier, relaxed and more beautiful than I came in. Can’t beat that, thank you Lifetime!

**** I am updating my review to four stars as the Manager Alex was very kind to me on yesterday and was able to make up immensely with his understanding and kindness and excellent customer service to make my prior experience right. Good Customer service is very important to me and I really appreciate the resolve. Very Poor Service. It's very hard to sign up for a membership after the service they provide. Go elsewhere! I would have been a new member, but so glad I found out how they treat people ahead of time.

I had absolutely the worst customer service ever RECEIVED at a lifetime gym.. I will stick to the lifetime in Sandy Springs. Please beware. I’m sure the instructors are great though. Management needs help. -1 star

Thank you for all of your hard work and dedication to the club. I really appreciate the way Ramin and entire front desk team always greet me with a smile and make me feel welcome when I come to the club. Thanks to your efforts, I feel more motivated to come to the club and work out. I am grateful for your leadership and for making the club such a great place to be.

I was one of the first members to this club. I have dropped my membership and rejoined a hand full of times since it opened for various reasons. I called to find out what I had to do to either freeze or drop due to some personal issues. I was told by the front desk that she would freeze my account for 4 months and charge me just 40 dollars per month. I assumed this was done , however it wasn't! When I found out I decided to drop my membership completely. I went in person and asked if they could drop my membership immediately and not wait 30 days and have so much more money come out since I was misled. I was told that I had to prove the veracity of my statement with written proof or name of the front desk person. I had plan to rejoin however after this last interaction I will not rejoin. BTW it is infuriating especially since I have recommended this club to so many people. Good bye to me and my recomendation.

Great gym and facilities, however it could use a bit more upkeep. Simmilar gyms in Johns Creek and Norcross are somewhat cleaner, better taken care of. It's not that much to do, however how long does it take to fix a hanger or have the area near the scale in.mens room clean

the facilities are good, but the service is very bad. I was over charged and when I called in the second time they recognized my number and stop answering. i tried to call a couple of time and they didn't answer, when I called using my wife's phone and answered immediately. and remove the charge, very disappointing service especially for the Alpharetta community.

This is by far the worse lifetime regarding condition. They also have 13 tvs in the cardio section and not one of them has the biggest college football game of the year, nice self awareness with your clientele

A failure to enforce the rules is leading to a level of chaos and frequent fighting between members. I am a 12 year member and have noticed a precipitous decline in standards. Aggresive, evidently homeless people are allowed to sleep on premise. Large bags liter the gym floor. People exercise in the sauna. Front desk staff is dismissive of concerns and complicit in the demise of what should be a fantastic facility.

Our family of 5 has been coming now for about 8 weeks and we cannot be happier. We are of all ages and all are getting so much out of this community and we look better and feel better. Love all the coaches and trainers and classes. I love also the kids club! We are at the cafe daily also and the staff is really amazing. We cannot be happier here.

We very much enjoy hitting the indoor and soon outdoor pool nearly every day. Congrats to the whole staff for their excellent hospitality and attention to detail. It does not happen by itself. Much thanks to Mgr Bo for the example he sets.

I usually go to the one in Johnscreek but the times i do come here, staff are very rude and i felt like i was racial profile by 2 of the employees one was a guy that be in the front i think he might’ve had glasses and a lady that coaches with a bob hair cut.. people at the other locations are more genuinely nice i can tell they don’t fake it. Please hire better staff. Thank you.

Amazing experience at Lifetime Fitness training with Towan. He is skilled at his craft, super personable and makes mundane workout tasks feel fun and rewarding. Results don’t lie and I’ve never felt or looked better! Book a session with him now, you won’t regret it!

Very clean and nice gym. I like that they have 2 indoor pools and 1 outdoor pool. They also have a nice essential oil steam room. They have a dry sauna as well in the rest rooms and a family sauna by the indoor pool. They also have a couple of hot tubs by the pool. You have to try out their AMP cycle classes, absolutely one of the best in class. The life spa is nice and they also have chiropractic and physiotherapy on the premises. The rest room maintenance in the locker room could be better. Overall I enjoyed my experience.

Great Gym and amenities. Nice spa makes it easy for a one stop shop hair nails, massage facial. Also great dining area. Wonderful options. Great outside pool area. Food concession stand outside. Staff is pretty lovely. As far as Pilates. Unfortunately it’s not included in the membership. It’s an additional price, not in expensive. I took a class here. Some teachers are great. Others are not so welcoming. Despite that all the other amenities are great I’ve come in contact with great staff members. I will be keeping my membership.

Hello, I became a membership on 13 July of this club and sent the cancelation request on 21 July. But the manager James said he didn't get my email of cancelation. And when I came on 25 July he said that I have to wait 30 days. But when I came 28 July, the manager said that my membership is not valid and the money will be returned to the card. But I still didn't get the money. I Wanted the membership till the end of August but they canceled it on 25 July after getting my cancelation. And now I don't have money and no membership

Very friendly and professional staff. You can come in and find out information about the gym without the high pressure sales pitch. Ramin welcomed my spouse and myself to the gym. It was a pleasant experience to have his expertise and empathy in helping decide which membership options worked for us. I have found that the gym has plenty of equipment, class availability, and just a great vibe of like-minded people. The club is absolutely a country club experience, expect pricing commemorate with the amenities