Our stay started off great with wonderful service the first day. And it all went down hill from there. Listened to 2 employees arguing in the kitchen over my morning coffee. Spent a morning not being able to get any toilet paper...finally had to take some from the men's bathroom in the lobby (the womens lobby bathroom also had none). Called the hotel when we realized that we left 2 softball uniforms in the room. They couldn't be bothered to help us get them back. 2 calls to the property, an email to the manager and an email to corporate and no responses. They were a "host hotel" for a very large softball tournament and sold out all week thanks to that business, you'd think they could go check a drawer for uniforms that were left behind. It was my first stay at a Sonesta property, and hopefully my last.

Our room had roaches, which I left on the counter by the way. There are numerous items around the room that need repair/replacement. I.e. vent covers, shower curtain rod, utensils....etc. Our "pullout" couch was not a pullout as stated when I booked the room for 4 people. The guests in the room above us were partying 24/7. The toaster didn't work and the hairdryer didn't work. The beds were not comfortable. There was trash under one of the beds when we first arrived. The refrigerator had water in the bottom drawer for some reason. I'm assuming something was wrong with the fridge. It ruined a leftover pizza we had. Breakfast was cut off 30 minutes BEFORE the stated time and on a different day, the lady had an attitude about having to put more batter in the pancake machine which also wasn't working previous days. The whole room and electronics need updating. This was one of the worst hotels we've stayed in. Other than being a pet friendly hotel, it's horrible.

EXTREMELY poor customer service! The ladies at the front desk were so rude. They didn’t even come to the front desk even if they knew you were waiting there. They stayed in the back room and you had to go to them. They rolled their eyes at simple requests. Also we stayed on the third floor and the hallway stinks of fish or rotten food. The refrigerator smelled horrible and fishy too. Our phone did not work. My blanket had dark brown marks (either poo or period blood). It was the worst hotel I’ve ever stayed at! It was revolting!

We picked this hotel as a result of a few good reviews, the location we needed, and a blind guess. This is one of the better guesses I've made! The hotel itself is perhaps a little dated, but the rates are ok, better if you use AAA and book online. We needed a pet friendly hotel with the possibility of a long stay, and we picked a room pretty much at random. One of our family group had a problem with a room, and the staff cleaned the room at 1am without a complaint. We needed to extend our room, and they explained how to get the best rates, no problem. We needed to move to a larger room, and they made it happen and extended us again. The staff has been great about everything. The rooms are clean, but perhaps a bit dated. It's pet friendly with a lot of rugs and upholstery, so one room had the smell of cleaning. The staff aired the room and offered to move us around, which worked out for us. Breakfast is standard hotel buffet, eggs, sausage, cereal, the like... All quite good, and included with the room. Laundry machines are also included, and a workout room, and two gas BBQ in the outside area. Everything has been comfortable and clean, the staff is all friendly, I really would recommend it

The best sonesta I have ever been to the best extended stay hotel I've ever been to. The staff specifically the maintenance man are educated hands on hard working And ready and willing to work. All while being compassionate caring and kind. Breakfast is absolutely delicious but many many options and the happiest breakfast lady ever. The employees work well together communicate and seem to run one of the most efficient hotels I've ever seen. Beautiful Scenery amazing rolling area with expensive grills Very large pool business room gym the accommodations are above and beyond the outside accommodations By far exceed the inside accommodations however both are above and beyond most all hotels have ever seen but the staff make this hotel. They are also pet friendly and the surroundings in the nearby area are delicious a diner vitamin store and multiple other shopping Avenue. Overall a little crazy but with a full kitchen and the other combinations on top of A top notch breakfast this place is by far one of the best hotels I've ever stayed at Thank you guys for having me It made the holidays much less depressing and a crisis situation manageable Thank you

I had a wonderful experience staying here as it’s centrally located in between a lot of great restaurants and close to the Avalon which is why I made the stop here for a weekend! The room is very comfortable and clean! The staff were all friendly and helpful! Breakfast was pretty good as they start at 7:30am on the weekends! I highly recommend staying here if you’re looking for a good place to stay close to the Avalon! Keep in mind that they do charge $5 a night for parking!

This was a very average stay, here are the comments on my particular experience. Hotel was booked through booking.com 1) Checking was REALLY SLOW even with no-one in the line waiting. 2) A $100 "just in case" authorization was done on the credit card, separate from the room charge, that it is still pending on the bank. I do not have to spend my time days afterwards checking for this to be cleared. 3) We booked this particular hotel for the free breakfast, which was very dissapointing and only had it once, that shiuld give you a hint. You will be better off buying something from a supermarket and put it on the fridge. 4) First room on the ground floor (116 I believe) had an AWFUL SMELL, the only positive was that it was changed promptly. 5) Customer service is average. 6) Second room was towards the street and was very noisy when traffic started early in the morning. 7) Next door neighbor had the TV on for the WHOLE NIGHT, could not sleep that night. 8) Personnel mandated us to put face mask while they didnt and other guest either. A bit discriminating if you ask me, specially as I told the staff that we were fully vaccinated and tested that day. Let me tell you, it would have been more probable that you infected me that the other way round. There are many hotel options in Alpharetta with similar price. I would recommend trying another.

Sonesta ES Suites is truly a home away from home. The staff becomes your family and more importantly your friends! They have a true dedication to detail, an outstanding work-ethic and passion that extends far beyond "job requirements". They meet you with love, understanding and with a warmth of heart and soul. Honestly, I have compliments an admiration for all of the "staff" or in my words my friends and family. I would like to give a special shout out to Debra Hampton and Naya Emile aka Noelle!!!! Thank you all and much love!!!

The manager was nasty, talked down to me, refused to get someone to help me with my bags for checkout. I am up in age and had my pet with me. I kept insisting since I spoke to Bob minutes before and he said he helps out around the hotel. Bob had shown a congenial demeanor prior to Gwen's conversation about me to him. I waited over 40 minutes and called twice for someone to come with a cart and help me get to my car. Gwen was very disagreeable and kept saying, "I told you we don't have concierge service!" Again, I asked her to ASK Bob to come to my aid. She grumbled something. Bob (acting very unprofessionally) finally came without a cart. Then he said you can just take some of your things at a time and come back to get the rest. Well Gwen had locked my door so my key would not work, so that I would be locked out when I went to my car. Then Bob suggested I leave the door open while I went to my car. My pet and my valuables were in the room, and Bob said, "Ohh no one will bother your stuff just go on to your car." So, I had to beg Bob to go get a cart and help me make one trip and get my things out of that hotel. He finally brought the cart but didn't want to lift anything to place on the cart. He told me what I could carry. He saw me struggling to collect the bags and such. I asked him again to help and Bob put the items on the cart and went out to my car. I left. The charge was more than the reservation quote and they gave my room to someone else earlier. The hotel offered no hand soap or sanitizer, or things like shower cap, lotion, just little things most places have. The room was very clean, the breakfast cook was kind and congenial, and the grounds seemed okay. Except for a lot of broken glass around the hotel. There was no cart or man to help me get my things to my room the night I checked in. It was late and I was tired. The desk night shift person got a laundry cart and kindly helped me to the room.

Wonderful hotel. The manager is engaged, the front desk is generally professional and friendly, always very helpful. The housekeeping staff is hard working and leave the rooms very nice. The breakfast is ample and quite varied. It is a great value for what you get. This is one of my favorite hotels.

shady activity going on a back parking lot, some cars look like they are abandoned ( California license plates with broken window and duct tape), hallways smell like people are smoking inside the hotel, very interesting characters run through the hallways. Vent in the bathroom makes a sound like it wants to take off. Don’t count on breakfast because it’s uneatable unless you are absolutely starving. Hot water or coffee is not available during the day. Friendly staff though.

The room setup was great. It had a little kitchen area along with an area for the desk, sitting area, and bedroom. The bathroom was roomy and efficient. The only bad part was the mattress was not comfortable, which made sleep difficult. Also, our view out the window was of the pool, and it was filthy. Breakfast the next morning was edible but, even though there was about 1 hour left to eat, there was no meat or eggs to eat. I left to allow some time for them to put out more food. But, instead, they closed up.

Stayed here for 4 nights, initially 2. Overall, it's a nice place to stay, but the rooms seem inconsistent. I made a reservation online and checked in to a great queen suite with no issues. After 2 nights, I extended my stay, but my room had been booked by someone else, so I had to change rooms. No big deal, I went to my new room. The King Suite I got was of... ehh... quality. My bedroom door didn't lock, the toilet seat didn't stay up, and the shower drain would plug itself automatically if I didn't hold it up with my hand. Nobody wants to be ankle deep in nasty dirty shower water. While none of these are massive glaring issues, they had not been present in the queen suite from before. The rooms also do not have actual solid curtains, only one-way transparent ones that, while they do block visibility, let a significant amount of light through, especially from street lights on the second floor rooms. As someone who has trouble falling asleep and needs blackout curtains in my bedroom, I couldn't sleep very well or for longer than a few hours without waking up. I often would sleep in 3 - to 4-hour intervals, which, as someone who usually sleeps like a brick, messed with my circadian rythym. You do get a kitchen with cook tops and cooking equipment, which is nice, but no oven, which is to be expected for what you pay. No complaints about the kitchen hardware. It worked as intended. They have free fitness and laundry rooms, which are very convenient. You do need your own detergent, though. The location is close to plenty of things to do, and the roads aren't too congested apart from 5PM traffic. Other than the room consistency issue, I have no complaints. The staff were very friendly and helpful, especially Keonna and Gwen at the front desk. The breakfast was very good, and overall, I had a pleasant experience. The only reason I rate 3 stars is due to the inconsistent room quality and the curtains. I would have given 4 otherwise.

I am comfortable with the set up. Love the fact that stoves and pots are available if you need them. Picking up trash outside the door was an issue one day. Overall I will use them again if need be.

My family and I really enjoyed our stay here. The rooms were nice and the front desk staff Nash and kiyanna were awesome with check-in. The breakfast they offered was ok, not really a lot to choose from. Everyone was friendly and helpful when we needed something.

I mean, it was fine. Nothing to write home about. The kitchen was nice, and we were able to save a few bucks by having it. I almost wish the kitchen had an oven instead of a dishwasher though. The room was extremely clean, though a little outdated and rough around the edges. The beds were SO uncomfortable- extremely soft with no support. And if I laid in the wrong spot, I would roll to the middle of the bed. Breakfast was amazing!! I do wish they had out ice water though. They had apple juice, oj, and coffee dispensers, but I desperately wanted some cold water. I overheard the breakfast lady tell another guest that they could buy a bottle of water from there little snack shack. Front desk staff was friendly. Housekeeping gets the lowest F of Fs. They have magnets you can place on the door for Do Not Disturb. Checkout is noon. A few minutes after 10, housekeeping was banging on our door waking us up. I was not getting up because I had put out the do not distrub and check out was hours away. Thank god for bar guard because she unlocked the door and was ready to storm the room. This same thing happened again about an hour later. We finally had to call down to the front desk and ask if we were wrong about checkout because we kept getting harassed by housekeeping. The hotel was quiet, located off an exit with a number of large office buildings. Not many food choices very close to the hotel, but a very short drive to the mall with restaurants and downtown Alpharetta.

Worst hotel stay ever. I stayed here in the first week of Oct (2023). Starting from parking charges (which per the original booking was free), to non availability of basics like towel, toilet paper, this was an absolutely lowest rating hotel I have stayed in my life. Staff was rude (most of them) giving non professional excuses. For the quality and service, you will find much better hotels in this area.

DO NOT BOOK ROOM AND ARRIVE AFTER 10PM. Booked the room through Hotwire. Got to Hotel at 11:30 pm, NO ONE WAS THERE!!!! Waited outside for 30 mins no employee came. They were gone. No customer service number was answering. We left after 40 mins of waiting. Hotwire could not get us another room and we were on our own.

This was a great hotel. We stayed for 2 nights. The rooms were great. The free breakfast in the morning was great - lots of options. The staff was very friendly and welcoming.

I might would stay again but the room had some stains on the wall. One did look like blood. Breakfast was really lacking. The hallway too dark and the floor was dirty.

WARNING | BEWARE!!! Your Reservation could be CANCELED WITHOUT any notice nor contact. Hopefully you will have other options nearby. Stayed here for 4 weeks straight on business. Everything was fine until my stay was extended for another week. When i checked out on the 4th Friday i reserved my room for the next week. When i arrived to check in on my 5th Monday i was told my reservation was canceled. No phone call, no communication, nothing to let me know. We work 3rd shifts, so i was stuck without a place to stay. By the way the breakfast pretty much stinks

Rooms are too good.. Very well designed, decorated and remodeled. You have everything that you need for a longer stay. Great and friendly staff.. Breakfast is usual American with very less variety. Overall a great place to stay.

Currently staying here. Kind of disappointed with my stay, especially for my birthday. For the price I could have stayed at a better hotel, but I choose this one because of the reviews and location. Upon arrival check in was pretty good. Staff polite and helpful.. entering my room, the sofa was disgusting with stains. Glad there was a pullout bed that seemed to be cleaner. Dinnerware all scratched up, I'm assuming from the garbage disposal and were put back for guest to use, smh. One of the coffee mugs had chip right under the handle. One curtain had a rip in it and another a tiny hole. Scuff marks and stains on the walls. Carpet rip im certain small places. Shower faucet and handle falling apart. No bible in the room. No extra bedding for the pull out bed. Had to go down to the front desk several times to ask for things. Not even a note pad or pen. This was not what I expected and to be charged a $100 fee for a " just im case incident" and all these issues. My question is where is the money going because with that charged I should atleast have some good silverware and the shampoo, conditioner and body soap is situation is horrible. I wouldn't even risk touching that stuff. I just don't see how people say this hotel is good stay. Dog poop in the parking lot. I'm so worried I'm going to be charged this fee and I came into the room like this. Good thing I took photos. This was a sad stay, especially for my birthday choice.

The stay was ok my issue is i drove all the way up from Miami and I arrived 2 hours early. I ASKED THE LADY AT THE FRONT DESK WAS IT OK IF I COULD CHECK IN EARLY or if possible anything available at the moment. She didn’t even ask my name or nothing she just said. Check inn at 3 pm , I’m like yes i know that , i have stayed at plenty motel and sometimes I arrive early and they would at least go into the computer and look, or take my number and say if one comes available before check inn we would give you a call . I just feel that the person at the front desk could of handle the situation a lot better

My husband and I loved our stay here. The hotel is very clean, with spacious rooms, and all available utensils and appliances available for your cooking needs. Yanet was very accommodating and kind during the check in process.

Overall very good. Rooms were mostly clean and comfortable. Very spacious, even with the sofa bed out. Only issue was a safety issue. We locked our keys in our room. My husband went and asked for another key for our room number. They never asked his name or asked to see his ID.

Seemed like a great place from the photos but employees are very rude. Hair dryer in our room was broken and my wife asked if they would replace it. They said housekeeping wasn't there today and they wouldn't. Also no coffee in the morning or breakfast as promised on time, still waiting...

Unfortunately, I had to cancel my reservation. I called 5 days prior to my anticipated arrival. The person that I spoke to on Feb. 11 was very pleasant and assured me that I would receive an email confirming my cancellation. Today is Feb. 14, and I still haven’t received an email, so I called back. After being on hold for 20 minutes, I called back on my husband’s phone. I was again asked to hold or supply a phone number for a call back. I provided my cell number. I am writing this review while I am still on hold on my husband’s phone, and thus far 11 minutes have passed. I am sure it doesn’t take a total of 31 minutes to check in a guest.

Unfortunately I walked into a disagreement, so I was assisted in the residuals. Once that was past I needed assistance and they were extremely cordial and helpful. Breakfast left something to be desired. But I only wanted a bite. Interesting serving container was carryout. Rooms different than anticipated for a suite.

EXTREMELY poor customer service! Stayed here from my company side here for 21 days as initial accommodation.Few points to note here are:- 1)They don't provide housekeeping daily.Only do that once in 7 days. 2) They prepare same breakfast everyday.No fruits or veg option. 3) Don't even provide laundry buckets and don't even try to provide( as i thought in hotel business hospitality matters the most). These are few of the points that I would like to mention.Don't find anythng in pros..just basic facility ...

The rooms weren't really as advertised. Very outdated and not very clean looking. There were holes in the curtains, my ice machine didn't work and the air conditioner made the most annoying and loud noises. The buffet also lacked because it's much earlier than other food buffets I've been to. All in all I wouldn't come here again. The rate per night is a ripoff. I felt like I was staying in a motel

Drug activity in the parking lots. Terrible staff extremely rude ,I was harassed and forced to leave a day early. Company did not compensate me. The worst hotel I've ever stayed I. Will never come back. Very unsafe.

This was my first time staying at an extended stay and I would recommend! The front desk staff were so kind and friendly. The washing machine broke as I was using it. It was fixed so quickly and the maintenance worker (I believe his name was James) was so nice. Was sad that the pool was closed early but not a big issue. Grab and go breakfast is normal for COVID times. Only negatives for me is it's dog friendly (couldn't hear the dog in our bedroom though), the couch was a little uncomfortable, and the air conditioning is a louder than I would like. Will be staying again!!!