1/5 Eleni S. 7 months ago on Google
Poor
customer
service.
Standard
room.
As
long
as
everything
goes
okay
but
did
not
have
a
good
experience
when
it
came
to
a
complaint.
Everyone
in
The
hotel
was
informed
that
the
fire
alarm
test
were
going
to
be
performed
in
unoccupied
rooms
at
8am
and
at
10
am
for
occupied
rooms,
and
a
building
wide
test
was
at
2pm
.
The
alarms
went
off
at
8am
and
when
we
called
we
were
hung
up
on.
When
my
husband
went
downstairs
to
show
the
desk
person
the
letter.
The
person
at
the
desk
said
he
is
running
an
alarm
test
and
could
not
help.
It
was
really
terrible
and
we
literally
had
to
get
dressed
in
a
hurry
and
get
out
there
because
it
was
so
ear
piercing
in
the
entire
building.
Had
to
call
corporate
then
got
hung
up
at
the
corporate
level
twice
before
I
got
one
person
to
say
the
a
manager
would
call.
Still
did
not
get
a
call
by
the
end
of
the
day.
So
went
down
to
the
desk
only
to
be
told
that
a
manager
will
not
talk
to
us
until
monday.
So
I
guess
if
your
stay
is
not
long
they
are
okay
but
if
you
stay
longer
it
probably
is
not
a
good
idea.
The
motto
of
how
they
deal
with
complaints
is
to
hang
up
on
you.
Zero
star
if
I
could.
Not
to
mention
when
we
got
there
the
TV
did
not
work
for
a
day
because
it
was
raining
and
they
have
dish
Network.
All
I
am
saying
is
there
are
many
other
options
in
this
area.
UPDATE:
We
finally
got
a
call
from
the
manager
and
they
did
offer
us
1
night
off
the
price.
But
I
still
would
not
go
there
because
there
are
many
other
options.
And
they
really
don't
respect
sleep
time
after
8
am.
Based
on
some
other
reviews
on
Google.
Also
they
will
not
do
house
keeping
unless
you
are
there
for
a
week
so
to
get
new
towels
and
wash
cloths
you
don't
call
to
get
them
delivered,
they
require
you
to
come
down
with
your
dirty
towels
to
get
fresh
clean
ones.
Eww.for
the
initial
response
to
my
complaint
I
would
like
to
point
out
that
the
owner
stated
that
the
han
ups
were
accidentally
the
phone
call
to
the
lobby
was
not
an
accidental
hang
up
because
the
when
my
husband
came
down
to
lobby
to
confront
him
he
admitted
he
was
the
one
that
hung
up
on
him
very
proudly.
What
kind
of
owner
would
approve
hotel
wide
fire
alarm
test
at
8am.
Give
me
a
break.