5/5 AMG 1. 10 months ago on Google
Just
received
an
absolute
masterclass
in
customer
service
during
breakfast
sitting
at
The
Leady
this
morning!
Waking
up
Hank
Marvin
and
hungover
on
a
rare
Saturday
morning
at
home
with
no
plans,
we
decided
to
treat
ourselves
at
our
local
eatery
and
each
ordered
a
Full
English,
both
of
which
turned
out
disappointing
(tepid
rubber
eggs,
flabby
bacon,
barely
cooked
sausage,
etc.).
Mr
G
decided
to
tuck
in
anyway
(for
reasons
described
above)
whilst
I
quickly
realised
after
a
few
mouthfuls
that
it
just
wasn’t
worth
the
calories.
When
asked
by
a
passing
waitress
if
everything
was
OK
with
our
meals,
I
politely
informed
her
of
the
issues
and
why
I
couldn’t
eat
it.
As
the
manager
happened
to
be
within
earshot,
she
took
over
to
ascertain
the
position
and
offered
me
the
menu
to
choose
an
alternative
dish
whilst
she
took
my
plate
away
to
relay
what
she’d
been
told
to
the
kitchen
(having
provided
her
apologies).
Shortly
thereafter
I
was
presented
with
perfectly
prepared
Eggs
Benedict,
which
I
inhaled
in
a
heartbeat.
After
a
polite
passage
of
time,
the
waitress
was
no
doubt
relieved
to
hear
that
I
was
very
happy
with
my
meal!
Whilst
I
ate
my
husband
had
the
opportunity
to
look
around
him
rather
than
at
his
plate,
and
noted
that
subsequent
plates
of
Full
English
breakfasts
being
carried
out
from
the
kitchen
looked
far
better
than
those
which
we’d
received,
presumably
meaning
that
my
comments
were
taken
as
the
polite
constructive
criticism
in
which
they
were
intended,
taken
on
board
and
rectified.
This
was
impressive
and
reassuring
to
know.
When
the
bill
arrived
the
manager
explained
that,
not
only
had
she
discounted
the
cost
of
my
Full
English,
she’d
reduced
Mr
G’s
to
half
price,
because
whilst
he
ate
what
he
could
of
it,
she
knew
he
didn’t
really
enjoy
it.
We
both
thought
this
was
wonderfully
observant
and
generous
of
her,
which
is
why
we
doubled
the
tip
we’d
normally
pay,
to
show
our
appreciation.
Seriously
guys,
no
one
is
perfect
100%
of
the
time,
but
that
was
acknowledged
and
handled
100%
perfectly!
We
left
happy
(and
full
bellied)
customers!