If you want to do mobile number transfer (Rufnummermitnahme) better to do it yourself via the website and not in this store. Experience: I had really bad experience transferring my account from Vodafone to Telekom. I first went to the store on a Saturday and assisted promptly by Frau E*** then created a prepaid application with Portierung on my behalf. Then, I was told to come back Monday. And so I did, I went back the coming Monday only to be told that actually the process would take 10 days or so. So I was advised to come back again. I did go back again after few days. There were two guys who assisted me on 14.02, they said Vodafone rejected the first application (which is ok because it happens) but then they promised I do not need to worry and they promised that they will resubmit the application and I do not need to do anything more… I then went back about one week later and only to find out that the second application NEVER took place. The new guy assisting me said that no application was re-sent after the original one that got rejected. In short, they failed to fulfill what they say they’ll do or, at least, failed to inform me ahead that it didn’t happen. So then I asked if we can resend another application (for the third time!). But was rejected given the lack of available prepaid simcard. I also asked if there are other alternatives. He said none, and that I just have to wait… I went home and googled online and apparently THERE IS AN ALTERNATIVE: Which is to do the application online…. TLDR: MY ADVICE, Do this process online via their WEBSITE by yourself. They have good and useful guide + virtual identification process. I submitted my online application on a Saturday then got response on the next Monday that I will get new simcard in the coming days. Everything went really smooth and fast. - versus the experience in the store. I give one star for their nice store in Schildergasse and popcorns on weekends (which I had multiple times due to multiple times I have been asked to come back LOL) Do not go to this shop for assistance or service that you can do directly via the internet.

Convenient location and very friendly and knownledgable staff - Mrs. Evicem and Mr. Jovanovic went out of their way to support me!

Yesterday Mr. Gracia Did an excellent job By explaining and helpin me out to choose the most suitable contract and smartphone Tailored to suit my needs Thanks a lot And I wish him all the best for his carrier with Telekom. Buksh.

Top Service !

Best shop

I got a cotton candy

I had the absolute best customer experience today at the shop. Herr Attwall helped me out in the most systematic and personalised approach. He made me aware of all the details in the contract and was patient when answering my questions. Highly recommend this location and this absolute lovely experience and recommendation from him personally.

Faruk best customer assistant!

Jason should be hired at least twice

Excellent service and fast! I recommand!

Very helpful and friendly staff. Assisted us in English and went above and beyond to help us out. Highly recommend!

Miss Ayemere was THE best customer service agent I have ever had anywhere in the world. She worked my issue for over an hour. I was very impressed with her professionalism and patience. The store is also very helpful with any issues you may be having with your cell data. Highly recommend!!!

The workers here are amazing! We laughed a lot. They helped me much with getting a sim card. I am Ukrainian and they made me feel comfortable! Btw, you can get a sim card for free here if you are Ukrainian.

We had a really chill time here and the promoter were very friendly and welcoming:) the Easter event was nice and fun . Goooo Telekom 💪🏻

Really interactive people. Staffs are more friendly. Would like to come here often if they are conducting activities

I love this network. it’s one of the best. I have been using it and it’s very helpful.

I be been twice today and day before. Trying to active my sim card. But unfortunately people didn’t help to solve my issue just because I’m Ukrainian. They said I can’t active my sine card because I don’t have register address here. It’s strange behavior from Telekom. Fortunately there was O2 shop. And I just got my sim card within 3 min without any headech. Don’t recommend at all Telekom

Mr Erdi was a wonderful young and smart gentleman. He efficiently assisted many customers infront of me and then quickly executed my request(s). Big thank you to the schildergasse store!

Herr Altuntas at the shop in Köln Schildergasse is the best phone carrier service staff I’ve ever worked with in Germany. As an American it can be a pretty frustrating process handling these things with a different system. But Altuntas made everything quick and simple, and tried everything to give me the best plan possible. Also told me about places I could visit here in the city. 6/5! Thanks.