1/5 tadgog86 2 years ago on Google
Worst
experience
with
any
hotel
ever,
biggest
ripoff
in
my
life...
We
made
a
reservation
via
booking
just
before
the
Covid
period.
Despite
the
FIBO
show
being
cancelled
we
decided
to
still
visit
the
city
of
Koln
but
german
government
banned
tourism
in
full
so
it
was
physically
impossible
to
travel
to
Germany.
We
asked
the
hotel
for
the
refund
and
they
gave
us
like
the
"credit"
for
the
next
time
when
the
show
will
happen.
When
i
wrote
to
them
they
said
we
had
no
show
situation
altough
we
were
not
able
to
travel
before
and
the
1st
time
the
show
was
scheduled
i
applied
to
use
the
hotels
services.
They
demanded
we
pay
50%
of
the
stay
and
we
even
transferred
more
money
to
them.
When
i
asked
if
now
everything
is
settled
they
did
not
answer
to
my
3
emails
in
14
days.
They
have
sent
me
notification
2
days
before
our
travel
that
the
hotel
is
closed
and
we
will
be
moved
to
partners
hotel.
We
stayed
in
partners
hotel
but
got
cheapest
room
in
hotel
which
cost
80EUR/night.
Bottom
line
total
to
Ascot
hotel
we
have
paid
515EUR(on
booking)
+
305EUR
extra.
820EUR
for
3
nights
to
not
stay
in
their
hotel.
If
we
contacted
the
hotel
we
stayed
in
later
directly,
to
them
we
would
need
to
pay
240EUR
for
3
nights.
So
they
ripped
us
off
for
580EUR.
Worst
experience
and
BIGGEST
FRAUDS
we
have
ever
encountered!!!!