As an American living in Hannover, I feel embarrassed that Apple has a store here that delivers the worst customer service. There are staff running around without responsibilities and no one comes to help. I asked kindly and the gentleman man with long hair and glasses simple told me I have to wait. He did not even direct someone to help me. I am sorry, but this is horrible. Apple needs to check this store.

Something is definitely wrong. I know they have a lot of customers but the staff project the stress on the customers. Really turning away from apple. Spent 45 minutes to just buy AirTags.

All types of apple products are available from phones, ipads, TV, ear pods and laptop. You are allowed to touch and play the phone to best suit you. There are more than three people helping the customers get know better about the products. Thus, it's a best place for APPLE LOVERS

It’s too crowded and complicated when I compare with the other Apple stores

We entered the store, wanting to buy a Mac Studio. However, no one noticed us. I asked one who was standing and looked busy, if we could talk to anyone here about buying a Mac Studio. I received a reply that he was from technical support, but as soon as he saw a free colleague, he would be sent. Of course, no one came. I have been to many Apple stores around the world, I can only say one thing about the Apple store in Hanover, Apple should URGENTLY close this store, reform the structure of employees who will be at a professional level, in terms of appearance and knowledge, who will know the basics of communication with clients who want buy Apple products. The manager who runs the Apple store in Hanover should be ashamed that he allowed the Apple store to fall to such a level. I really hope that Apple will finally react and make a radical change. Rudeness, irresponsibility, unfriendly environment, some staff look like they came from the beach and not representing a corporation, and such "staff" should not represent the most famous brand in the world.

I can’t believe they can lie people that easily. They told me that there is no hope to save my data on my damage MacBook Pro, also asked me to agree for the probable costs up to 1,400 €!!!! I refused and gave my laptop to another technician. He just fixed it for me in 5 minutes with only 60 €. Even 1 star is tooooo much for you fakeeee technicians 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Waste of time! I called this apple store upfront: they offered to fix a broken screen of an ipad. It was supposed to be a quick exchange in the apple store (with appointment). In the store they claimed it was a special kind of broken screen that does not fall under the warranty and did NOT fix or exchange it! -> 1,5h in the store, 1,5h travel time -> 3h wasted because apple employees didn't manage to talk to each other. I stopped using my iphone and ipad -> recommending a surface pro (Microsoft) and Pixel (Google). Both cheaper, both with better customer service (at Saturn it really takes them less than 10 minutes for the exchange).

My mother, an elderly Lady, made an appointment as instructed via phone to receive help with her new iPhone 12. My mother explicitly asked for a person with some patients. She was rushed out after only a couple of minutes, her questions regarding her new iphone were not answered, and she still can't use her phone. This is the second time this has happened to her in this store. This behavior is unacceptable; it is age discriminating and simply rude. My mother was shaking and very upset leaving this Apple store in Hannover. She did not feel safe and supported.

I didn't expect so low qualified and ignorant customer service specialists from Apple. They didn't make any diagnostic macbook after spilling liquid, because "while it works - it works". I even was refused to take for diagnostic Airpods with cracking noises.

the worst store I have ever visited! They told us to go out of store unless they gave us an appointment! The appointment they gave us was for shopping but my issue was about techncal assistant! as soon as a technician came to me the lady who was responsible for appointments and also was pretty racist came to the technician and said the appointment is for shopping and not technical assistant!!! so the technician left and she told me to go out of the sotre!!! she HERSELF booked me a wrong appointment!!!

The worst Apple Store in the entire World. Incredibly uncoordinated and non customer oriented staff, which takes feedback very personal. This experience I made during service and sales occurred many times unfortunately.

Are there any new iPhones in this store yet? They don't answer the phone for 4 days!

No after sale service No customer care service No acoustic design in store

Travelled into Hannover for a 14 pro protective cover, they only had pink, Red , Yellow and plain black , I am a grown man and black is boring ! Unacceptable 🤯

Crowded, hobos using WiFi, like 20 people working in the store, but they mosty ghost you if you are there not to buy stuff. Just order online, not worth coming.

Friendly employees and its better to take an appointment before you go there. Then they will treat you in better way. As a foreigner, I didnt feel anything negative there. They are all with good vibes and service

Apple, as a technology giant, consistently delivers exceptional products and services, setting the bar high in the tech industry. The experience with Apple is synonymous with excellence. From their sleek and innovative devices to their user-friendly software, every aspect reflects meticulous attention to detail and a commitment to perfection. One of Apple's standout features is their unparalleled customer service. The support provided, both in-store and online, is nothing short of excellent. The Apple Geniuses, as they are aptly named, are highly knowledgeable and go above and beyond to assist customers with any issues or inquiries. Their expertise ensures that every problem is resolved efficiently, leaving customers satisfied and confident in their Apple products. Furthermore, Apple's ecosystem is seamlessly integrated, creating a harmonious connection between devices. The continuity from iPhone to iPad, Mac, and Apple Watch is flawless, enhancing user experience and productivity. The ecosystem's efficiency is a testament to Apple's dedication to creating a holistic and interconnected technological environment. In terms of innovation, Apple continues to lead the way. Their products consistently push boundaries, whether it's the cutting-edge iPhone with its powerful A-series chips and impressive camera capabilities, or the MacBook series, known for its sleek design and top-notch performance. Apple's commitment to staying ahead in terms of technology is evident, making each new product launch highly anticipated and often revolutionary. Moreover, Apple's attention to sustainability and environmental responsibility is commendable. The company actively works towards reducing its carbon footprint, using recycled materials in its products, and investing in renewable energy sources. This dedication to environmental conservation adds significant value to the brand, resonating with eco-conscious consumers. In conclusion, Apple stands as a paragon of excellence in the tech industry. Their products are not merely devices; they are a testament to innovation, reliability, and superior quality. Combined with exceptional customer service and a commitment to sustainability, Apple offers a holistic experience that is second to none. Choosing Apple is not just a purchase; it's an investment in a seamless, cutting-edge, and environmentally responsible technological journey.

Very nice store, they said they have no androids

Apple stores are always worth buying authentic original iPhones. Every time I go to kröpcke I see a huge Que in front of the store which means they are highly organised they don't want an unnecessary crowd in the store. I also bought an iPhone for the first time 🙃🙃 and I am going crazy now 😄🙃 follow me on @explo.rer1995

Terrible!! Had a friend that was readý to spend 2-3000 € on 2 products but the sales associate was completely dismissive. Maybe it was because my friend didnt speak german and askex questions in English. Worst shopping experience ever. I will never spend any money on apple products after this experience.

Great 👍

even though it was crowded, we got things done quickly.

Great service. Amo was really helpful with dealing with payment of my Girlfriend overseas from Australia. Very understanding of the situation and went above and beyond to assist.

Nice place, especially like exhibition stands where you can feel the technique and listen to the magnificent sound on Airpods Max

Helpful team and amazing products. Too busy, better to book an appointment.

Great communication and service, they tell you what you need to know and are super friendly. Speak both English and German

Great experience. I bought my iPhone 13 pro max there. ♥️

Take forever to get an appointment

Iphone 13 is launched now. And it's now on display. You can visit by taking appointment.

Many people inside, but great consultants.

Very friendly and nice customer care people. I bought a wrong set of earphone and went back to refund. They refunded very quickly. Highly rated

Don't even know how to talk, racist towards the brown skin, and raise their voice to make customer feel dominatied, moreover not even helpful. This is one of the wrost apple Store visit, I've ever encountered arroud the glodbe.